Communications Manager CV

Galashiels


  • Communications Manager

    Spark Energy



    Personal Details
    Telephone Number:   View Contact Details
    City:   Galashiels
    Desired job title:   Communications Manager
    Location:   Galashiels
    Added On:   about 5 months ago

    Internal

    More...

    Industries

    Accountancy Marketing Sales PR

    Job Titles

    Digital Marketing Communications Manager Accounting Channel Manager Managing Partner Attending Partner Partner

    Skills

    Business Management Internal Communications Decision-making Skills Line Management Onboarding Creating training People Management Staff Appraisals delivering training

    Qualifications

    Scottish Highers Economics Scottish Highers English Scottish Highers Modern Studies Accountancy Accounting Business Management Senior & Management

    Employment History

    Communications Manager

    2019 - Present

    Main responsibilities include: - Drafting engaging content for customer, client and internal communications to drive key actions - Creating and publishing updated content online - Liaising with and providing input to our design agency for new campaigns - Working with various stakeholders from business owners, to Compliance/Legal, to Directors to get communications approved and sent, often in time critical situations - Managing customer campaigns from start to finish, from understanding the business objective to analysing the impact and success it had - Understanding the cost benefit of ongoing campaigns and making decisions based on this - Regularly testing and learning with A B tests in customer campaigns - Driving the change to digitising our customer journey - Improving our online customer experience - Managing the fulfilment relationship and budget, a key achievement here being identifying and implementing significant cost savings over the last 12 months - Liaising with business owners, business change and IT to automate communications for operational activities - Line management of Communications Officers


    Channel Manager

    2017 - 2019

    Main responsibilities included: - Being directly accountable for sales targets - Ensuring cost per acquisition targets are met - Forming strong and productive working relationships with sales Partners across various channels to deliver strong performance - Creating new opportunities within existing channels - On-boarding new Partners - Understanding digital marketing and key metrics used - Resolving challenges around gross to net customer acquisition - Liaising with business assurance & compliance to ensure quality and compliance standards were met - Creating training for Partners and delivering this to them - Creating training for internal inductions and delivering this for new starts - Creating briefs for other teams when new campaigns launched


    Managing Partner

    2014 - 2017

    Head of Key Accounts (------- Main responsibilities included: relationships at a high level - Attending Partner meetings with decision makers - Creating management information reporting for Partners - People management and recruitment of new staff - Setting individuals objectives and ensuring 1-2-1s and performance reviews were completed - Handling any escalated Partner queries or issues - Working alongside the Business Development Managers to help win new business by attending ARLA conferences and sales meetings - Creating and delivering training to improve efficiency both internally and with the Partners


    Senior Partner Manager

    2013 - 2014


    Partner Manager

    2011 - 2013

    Main responsibilities included: - Managing a range of Partners as their direct point of contact, ensuring SLAs were met & cultivating strong relationships


    Education History

    Hobbies & Interest

    Hobbies & Interests My hobbies include socialising, spending time with family, getting out walking or hiking should the weather allow, exercise, learning guitar, reading and binge watching TV series.


    Personality Assessment data not available!


    Communications Manager CV Profile

    ###### ######
    ###################
    ##########
    #######
    0##########
    Profile
    Having gained 10 years’ experience within the energy industry through varied roles during my time, I’m looking
    for a new challenge within a company who are doing something important. I’m dedicated, with a good work ethic
    and keen to further develop my skills. Seeing the positive impact that I can make through carrying out my role to
    a really high standard is a big part of what I’d like to continue doing in my next opportunity. Working
    autonomously in my current role is important and something that I’ve come to enjoy, and would hopefully be an
    attribute in my next opportunity.
    Technical Skills
    Proficient in the following:
    -
    Microsoft Dynamics
    -
    Microsoft Office suite
    -
    -
    Google Analytics
    Campaign Monitor
    -
    Pimcore
    Soft Skills
    Key skills include:
    -
    Communication
    -
    -
    Organisation
    Problem Solving
    -
    Analysis
    -
    -
    People Management
    Negotiation
    Experience
    April 2019 to present – Communications Manager (Spark Energy)
    Main responsibilities include:
    -
    Drafting engaging content for customer, client and internal communications to drive key actions
    -
    -
    Creating and publishing updated content online
    Liaising with and providing input to our design agency for new campaigns
    -
    Working with various stakeholders from business owners, to Compliance/Legal, to Directors to get
    -
    communications approved and sent, often in time critical situations
    Managing customer campaigns from start to finish, from understanding the business objective to analysing
    the impact and success it had
    -
    Understanding the cost benefit of ongoing campaigns and making decisions based on this
    -
    -
    Regularly testing and learning with A B tests in customer campaigns
    Driving the change to digitising our customer journey
    -
    Improving our online customer experience
    -
    Managing the fulfilment relationship and budget, a key achievement here being identifying and
    -
    implementing significant cost savings over the last 12 months
    Liaising with business owners, business change and IT to automate communications for operational
    activities
    -
    Line management of Communications Officers
    July 2017 to April 2019 – Channel Manager (Spark Energy)
    Main responsibilities included:
    -
    Being directly accountable for sales targets
    -
    -
    Ensuring cost per acquisition targets are met
    Forming strong and productive working relationships with sales Partners across various channels to deliver
    strong performance
    -
    Creating new opportunities within existing channels
    -
    -
    On-boarding new Partners
    Understanding digital marketing and key metrics used
    -
    Resolving challenges around gross to net customer acquisition
    -
    Liaising with business assurance & compliance to ensure quality and compliance standards were met
    -
    -
    Creating training for Partners and delivering this to them
    Creating training for internal inductions and delivering this for new starts
    -
    Creating briefs for other teams when new campaigns launched
    September 2014 to July 2017 – Head of Key Accounts (Spark Energy)
    Main responsibilities included:
    -
    -
    Managing Partner relationships at a high level
    Attending Partner meetings with decision makers
    -
    Creating management information reporting for Partners
    -
    People management and recruitment of new staff
    -
    -
    Setting individuals objectives and ensuring 1-2-1s and performance reviews were completed
    Handling any escalated Partner queries or issues
    -
    Working alongside the Business Development Managers to help win new business by attending ARLA
    -
    conferences and sales meetings
    Creating and delivering training to improve efficiency both internally and with the Partners
    July 2013 to September 2014 – Senior Partner Manager (Spark Energy)
    September 2011 to July 2013 – Partner Manager (Spark Energy)
    Main responsibilities included:
    -
    Managing a range of Partners as their direct point of contact, ensuring SLAs were met & cultivating strong
    relationships
    -
    Assisting to win new business (including the re-launch of Countrywide in 2014)
    -
    Attending operational meetings with Partners & relevant BDMs
    -
    -
    Assisting the Head of Partner Management with tasks such as recruiting & improving team efficiency
    Picking up work from other team members when required
    -
    MI Reporting for Partners
    -
    Creating training on CRM system for the Business Development Managers
    Education & Qualifications
    2:1 in Business Management MA with modules including Marketing, Strategy, Human Resources, People
    Management, Change Management, Law & Logistics.
    5 x Highers for Business Management, English, Economics, Modern Studies and Accounting
    Hobbies & Interests
    My hobbies include socialising, spending time with family, getting out walking or hiking should the weather
    allow, exercise, learning guitar, reading and binge watching TV series.




    Enter text here...

    Download CV