Group Portfolio Manager CV

Perth


  • Group Portfolio Manager

    Carling Property Group



    Personal Details
    Telephone Number:   View Contact Details
    City:   Perth
    Desired job title:   Group Portfolio Manager
    Location:   Perth
    Added On:   about 5 months ago

    Internal

    More...

    Industries

    Banking Marketing Sales Advertising Property it

    Job Titles

    Portfolio Manager Marketing Manager Field Sales Executive Other Sales Social Media Property Manager Senior & Management Senior Health & Safety self employed Tenant Liaison Officer coach

    Skills

    Director Team Management Manage the operations Issuing Invoices Manage high end holiday rentals Due Diligence Forecasting Higher National Certificate Law Driving Licence Month End Reporting the day Crisis Management Audit Cash Flows Sales Presentations manage company Staff Management the running

    Qualifications

    Scottish Highers Art Scottish Highers English Scottish Highers Fabrics Scottish Highers Fashion Scottish Highers Short Courses Advertising Accountancy Book Keeping Design, Creative & Arts Interior Design

    Employment History

    Group Portfolio Manager

    2018 - Present

    I was asked by the company directors to return to the company to continue with a post I had previously held on a self employed basis, with the view of becoming a Director * Manage the operations and office for the largest independent landlord in Scotland, assist in the growth of the business to purchase a further 5,000 properties with the aim to become the largest independent landlord within the UK * Manage team of Property Managers, Maintenance Department, Estate/letting Managing agents, and office staff * Oversee and manage large student accommodation portfolio and build additional business for summer vacancies * Oversee and manage large workforce accommodation portfolio * Manage income and expenditure spreadsheets * Prepare service charge spreadsheets for multiple properties spread over several blocks situated within one site * Manage high end holiday rentals and manage diaries effectively to increase revenue * Oversee the preparation of leases/contracts to both residential and commercial clients - ensuring all details to be correct * Hold meetings in relation to Health & Safety and ensure everything is up to date at all times and always kept in good order * HR and Recruitment - to build the team * Invoicing from date of issue to collection * Property acquisitions to renovate and flip * Due diligence on forecast of new property purchases * Attend meetings with board members advising of projections * Regular meetings with high net worth investors * Daily interaction with tenants & staff to resolve any issues that may arise * Identify future business opportunities * Represent the company in a professional but approachable manner at all times * Inspect property infrastructure on a regular basis - internal and external * Meet with 3rd parties on a regular basis to instruct and direct works * Ensure all tenants and clients


    Tenant Liaison Officer

    2017 - 2017

    Perth & Kinross Council - May 2017 - December 2017 (temporary contract through Hays Recruitment) ------- * Managing the maintenance and upgrade of social housing throughout Perth & Kinross Council * Main point of contact for tenants throughout the upgrade process * Time and Diary Management * Worked closely with contractors to arrange upgrades around tenants availability and ensure that any vulnerable tenants needs were always taken in to consideration * Worked closely with social services, police and other 3rd party organisations on a regular basis to ensure the safety of both myself and my team * Provide a first class service to all tenants and contractors at all times


    Group Portfolio Manager

    2016 - 2017

    * Crisis Management - Bring company to a point where all properties were legal to ensure that all managing agents could work going forward with the property portfolio's * Prepare company for a full property audit * Manage ever growing property portfolio of just under 500 residential properties * Responsibility for all managing agents ensuring all properties were bringing increased revenue, to reduce profit loss created from arrears * Recruitment of new managing agents as and when required dependent on portfolio growth * Resolve any deposit disputes with tenants * Appoint and manage all maintenance contractors * HR and Recruitment - to build team * Invoicing from date of issue to collection * Basic accounting to create cashflow/expenditure reports * Facilitate all internal & external refurbishments where required * Create and manage company social media accounts to increase company awareness * Produce weekly/monthly reports on progress against business objections * Identify areas for marketing potential, such as shows, digital platforms, media opportunities, open days, networking events * Devise and implement a marketing and sales plan to support the growth of the business across * Deliver sales pitches to decision makers * Responsible for the day to day servicing of all portfolio's * Build portfolio to increase revenue, through promotion * Build and promote strong working relationships through networking and business relationships * Present all sales, revenue and expenses reports along with forecasts * Identify all competitive markets * Lead, coach and manage all staff * Set objectives, targets and Key Performance indicators * Maintain a safe and secure environment by enforcing standards and procedures complying with health and legal regulations, overseeing security of operations * Provide a first


    Property Manager

    2015 - 2016

    * Heading up property department for the longest established solicitors in Perth, with an additional 2 property offices throughout * Responsible for the day to day running of the Perth and Auchterarder offices * Managing team of sales and lettings staff * Meet with potential clients in relation to the sale/let of their property * Build a strong sales process * Directly responsible for the day to day client servicing for both new and current clientele * Create and manage website and social media portals to increase company awareness, ensuring relevant content was posted on a regular basis * Dealing with any complaints or enquiries from current or potential clients, or any worries or concerns that they may have, providing a service second to none * Introduction of new procedures to allow current processes to become more time effective * Responsible for HR and recruitment, holiday and staff rotas within the property department * Produce monthly reports on progress against competitors and set objectives, and targets


    Field Sales Executive

    2015 - 2015

    (Temporary Contract to cover Staff Leave) ------- * Reporting directly to the sales director within the City Quay offices located in * Responsible for the advertising content of local titles, Perthshire Advertiser, Blairgowrie Advertiser, Strathearn Herald, & the Stirling Observer * Target driven environment * Working to tight deadlines and targets * Produce weekly reports and outlining objectives for the week/month ahead * Visit current clients and potential new business to professionally outline all services that could be provided, delivering sales pitches to decision makers * Build advertising and media schedules for clients built to their individual needs * Responsible for all admin relating to work ensuring all sales were logged * Ensure all advert copy was correct prior to going to print * High standards of accuracy required at all times


    Sales & Marketing Manager (Scotland

    2013 - 2015

    Sales & Marketing Manager (Scotland) Stone Leisure/Equi-Ads, Kent ( ------- Returned to Company as per request of the new owners Stone Leisure, a publishing company based in Kent bought over the Equi-Ads title in July 2013. During the sale process I was asked if I would return to work with them as the Sales & Marketing Manager for Scotland. Equi-Ads is the largest National Monthly Equestrian Publication within the UK mainland, offering services, facilities and advice to both active and equestrian minded people. * Reporting directly to the Managing Director, working from home, I was responsible for the running of the Scotland section of the magazine * This was a very target driven position, which demanded very tight deadlines and attention to detail at all times. * Weekly/Monthly reports to be written giving objectives and targets to be worked towards with Key Performance Indicators * Responsible for the day to day running of the Scotland magazine, ensuring the layout of the publication was correct along with ensuring all editorial had been written correctly and been proof read prior to the magazine to be put to bed each month * As a key player within the company I had a very large client base that I looked after and was responsible for looking after their marketing package at all times, ensuring they were receiving the correct information and they were happy with the service and advice they were receiving. * Responsible for making sure the editorial content was written for clients who were unable to do so and assist clients on the best packages/options that were available for them re marketing, often tailoring marketing to their individual needs * Liaise with third parties, such as agencies, clients and suppliers * Visit customers and professionally outline services that can be provided * Building advertising and media schedules for clients built to their individual needs * Bring new business


    Owner

    2010 - 2014

    I was the owner and founder of The Soap Farm, which was created from a hobby, and turned into a successful business due to redundancy from previous employment. I completed the sale of the business which was to be continued as a successful running business by the new owners. ------- During my time as a business owner I managed to improve many of my skills, along with learning many valuable lessons along the way. * Highly target driven environment * Develop and implement a marketing and sales strategy to support the growth of the business through retail and wholesale income nationally and over time globally, working to marketing targets at all times * Ability to work to tight deadlines, in an efficient manner allowing workloads to be prioritised effectively * Create and manage website and social media portals, focusing on SEO, content management and opportunities through Pay Per Click * Maintain and increase all web based sales * Increase brand awareness, and ensure that merchandise was displayed in a manner to increase sales at all times during any retail opportunities * Identify all competitor markets and ways of launching into new opportunities * PR and marketing * Event management * Accounting and preparation of cash flow/expenditure * Invoicing from date of issue to collection * Run projects, budgets, etc to ensure all ran well and to budget * Liaise with all third parties, such as agencies, clients, suppliers, reps etc. * Responsible for 1st class customer service at all times * Manage all costs and incomes * Stock control and purchasing of any new products/ingredients required * Ensure that all products are merchandised correctly and effectively at all retail/trade events to ensure that any sales opportunities are maximized at all times * Attend networking events, trade fairs, shows, retail events * Ensure all stock is correctly


    Sales and Marketing Director

    2010 - 2010

    Stable Productions Ltd/Equi-Ads Ltd, Friarton Road, Perth ( ------- I was given promotion within Equi-Ads from the position of Business Development Manager to Sales and Marketing Director. My remit included: * Reporting directly to the Managing Director, working within the Perth office of the business. * Overseeing the layout, copyrighting, promotion and editorial of the largest monthly national equestrian magazines * Responsible for training of sales staff * All PR and marketing for 4 national magazines * Creation and Design of Website * Ensure website and social media sites are updated regularly with relevant and informative information * Write and prepare press releases for clients as and when required * Ensure press releases were delivered to all the essential media fields * Building advertising and media schedules for clients, built to their individual needs * Building and designing websites for clients as and when required * Sales support * Event management * Production of all marketing materials and magazines * Liase with third parties, such as agencies, clients and suppliers * Market analysis and reporting * Support and organise departments


    Business Development Manager

    2007 - 2010

    Stable Productions/Equi-Ads Ltd, Friarton Road, Perth ( February 2007 - May 2010 ) - to take up promotion within ------- Equi-Ads is the largest National Monthly Equestrian Publication within the UK mainland, offering services, facilities and advice to both active and equestrian minded people. * Involved in setting up a new magazine that was franchised out and launched in Ireland. Ensuring that all advertising content was correct along with overseeing the necessary editorial and its suitability for the content of the magazine * Day to day running of the England & Wales magazine. Responsible for the layout of the publication and to make sure all editorial was written correctly and was proof read prior to the magazine being put to bed each month * As a key player within the company I looked after and was responsible for looking after a large client base, ensuring their marketing package was suited to their needs, ensuring they were receiving the correct information and they were happy with the service and advice. * Responsible for making sure that editorial content was written for clients who were unable to do so and assist clients on the best packages/options that were available for them re marketing often tailoring marketing to their individual needs * Liase with third parties, such as agencies, clients and suppliers * Visit customers and professionally outline services that can be provided * Building advertising and media schedules for clients built to their individual needs * New Business * Customer service of my personal clients. I like to ensure that I have a friendly, although business like relationship, so that if there is anything else that I can help them with they know that I am their point of contact * Work to tight deadlines and targets * High Standards and accuracy is required at all times * Involved in the launch of a new and unique equestrian properties magazine, Eq


    Sales Consultant

    2003 - 2007

    Richmond Group Alfred Dunhill Ltd, Gleneagles Hotel, Auchterarder, Perthshire ( Alfred Dunhill Ltd is a leading global Menswear company with high class offerings in several areas for the gentleman. Alfred Dunhill Ltd offers a service of ``Everything for the Gentleman except for the car''. The service is offered worldwide, with over 10,000 employees. ------- * Reporting directly to the Manager, working within the Gleneagles boutique, I was a Sales Consultant responsible for reaching daily/weekly and monthly targets * I received many awards/incentives for sales targets which have been set throughout the company * A key holder and safe key holder for the store * Responsible for hosting and organising events for customers and the company * Regular Face to Face conversations with prestigious customers requiring exceptional customer service * Ensuring sales figures were directly sent to Head Office at the end of each business day * Consistently attending sales training on new products, and adjusting the information in a satisfactory manner to suit my personality in order to improve sales * Assisting the manager in workforce planning, identifying skill requirements and implementing staffing and development plans within our team * Excellent customer service given, as I listen to each customers needs to ensure they get a tailored service


    Education History

    Education Title: Diploma


    Education Title: Diploma

    Major: Book Keeping


    Education Title: Diploma


    Education Title: Diploma

    Major: Interior Design


    - 2008

    Major: Successful Advertising, Marketing


    Education Title: Diploma


    Education Title: Scottish Highers

    Major: English, Fashion, Fabrics, Art, Short Courses

    Description: Highers (3), English (B), Fashion & Fabrics (A), Art (B), Standard Grades (7) Short Courses (5)


    Education Title: Higher National Certificate Law



    Personality Assessment data not available!


    Group Portfolio Manager CV Profile

    CURRICULUM VITAE

     

     

     

    ##### ###########

    ####################, #####, #######

    Mobile: 0############  E-mail: ############################

     

     

    Profile

     

    An outgoing, creative, enthusiastic, confident and highly self-motivated professional, with excellent organisational skills.  A positive and pro-active approach with the ability to successfully adapt and introduce new practices and procedures.  I have excellent interpersonal and communication skills which ensure effective working relationships are established at all levels, working either as a team member or on my own initiative.   A consistent track record of achieving set objectives through self-motivation and able to work to tight deadlines with attention to detail at all times.

    Work Background

     

    Group Portfolio Manager

    Carling Property Group – January 2018 - Present

    I was asked by the company directors to return to the company to continue with a post I had previously held on a self employed basis, with the view of becoming a Director

     

                    Manage the operations and office for the largest independent landlord in Scotland, assist in the growth of the business to purchase a further 5,000 properties with the aim to become the largest independent landlord within the UK

                    Manage team of Property Managers, Maintenance Department, Estate/letting Managing agents, and office staff

                    Oversee and manage large student accommodation portfolio and build additional business for summer vacancies

                    Oversee and manage large workforce accommodation portfolio

                    Manage income and expenditure spreadsheets

                    Prepare service charge spreadsheets for multiple properties spread over several blocks situated within one site

                    Manage high end holiday rentals and manage diaries effectively to increase revenue

                    Oversee the preparation of leases/contracts to both residential and commercial clients – ensuring all details to be correct

                    Hold meetings in relation to Health & Safety and ensure everything is up to date at all times and always kept in good order

                    HR and Recruitment – to build the team

                    Invoicing from date of issue to collection

                    Property acquisitions to renovate and flip

                    Due diligence on forecast of new property purchases

                    Attend meetings with board members advising of projections

                    Regular meetings with high net worth investors

                    Daily interaction with tenants & staff to resolve any issues that may arise

                    Identify future business opportunities

                    Represent the company in a professional but approachable manner at all times

                    Inspect property infrastructure on a regular basis – internal and external

                    Meet with 3rd parties on a regular basis to instruct and direct works

                    Ensure all tenants and clients receive a first class service at all times

     

    Tenant Liaison Officer

    ##### & Kinross Council – May 2017 – December 2017 (temporary contract through Hays Recruitment)

                    Managing the maintenance and upgrade of social housing throughout ##### & Kinross Council

                    Main point of contact for tenants throughout the upgrade process

                    Time and Diary Management

                    Worked closely with contractors to arrange upgrades around tenants availability and ensure that any vulnerable tenants needs were always taken in to consideration

                    Worked closely with social services, police and other 3rd party organisations on a regular basis to ensure the safety of both myself and my team

                    Provide a first class service to all tenants and contractors at all times

     

     

     

     

     

     

    Group Portfolio Manager

    Carling Property Group – May 2016 – April 2017 (1 year contract)

     

                    Crisis Management – Bring company to a point where all properties were legal to ensure that all managing agents could work going forward with the property portfolio’s

                    Prepare company for a full property audit

                    Manage ever growing property portfolio of just under 500 residential properties

                    Responsibility for all managing agents ensuring all properties were bringing increased revenue, to reduce profit loss created from arrears

                    Recruitment of new managing agents as and when required dependent on portfolio growth

                    Resolve any deposit disputes with tenants

                    Appoint and manage all maintenance contractors

                    HR and Recruitment – to build team

                    Invoicing from date of issue to collection

                    Basic accounting to create cashflow/expenditure reports

                    Facilitate all internal & external refurbishments where required

                    Create and manage company social media accounts to increase company awareness

                    Produce weekly/monthly reports on progress against business objections

                    Identify areas for marketing potential, such as shows, digital platforms, media opportunities, open days, networking events

                    Devise and implement a marketing and sales plan to support the growth of the business across the UK

                    Deliver sales pitches to decision makers

                    Responsible for the day to day servicing of all portfolio’s

                    Build portfolio to increase revenue, through promotion

                    Build and promote strong working relationships through networking and business relationships

                    Present all sales, revenue and expenses reports along with forecasts

                    Identify all competitive markets

                    Lead, coach and manage all staff

                    Set objectives, targets and Key Performance indicators

                    Maintain a safe and secure environment by enforcing standards and procedures complying with health and legal regulations, overseeing security of operations

                    Provide a first class service at all times to any tenants and contractors ensuring an effective business relationship could be built

     

     

    Property Manager

    Jameson & Mackay Solicitors and Estate Agents (August 2015 – April  2016) - Redundancy

     

                    Heading up property department for the longest established solicitors in #####, with an additional 2 property offices throughout #####shire

                    Responsible for the day to day running of the ##### and Auchterarder offices

                    Managing team of sales and lettings staff

                    Meet with potential clients in relation to the sale/let of their property

                    Build a strong sales process

                    Directly responsible for the day to day client servicing for both new and current clientele

                    Create and manage website and social media portals to increase company awareness, ensuring relevant content was posted on a regular basis

                    Dealing with any complaints or enquiries from current or potential clients, or any worries or concerns that they may have, providing a service second to none

                    Introduction of new procedures to allow current processes to become more time effective

                    Responsible for HR and recruitment, holiday and staff rotas within the property department

                    Produce monthly reports on progress against competitors and set objectives, and targets

     

     

     

     

     

     

     

     

    Field Sales Executive

    Trinity Mirror (January 2015 – August 2015 (Temporary Contract to cover Staff Leave)

     

                    Reporting directly to the sales director within the City Quay offices located in Glasgow

                    Responsible for the advertising content of local titles, #####shire Advertiser, Blairgowrie Advertiser, Strathearn Herald, & the Stirling Observer

                    Target driven environment

                    Working to tight deadlines and targets

                    Produce weekly reports and outlining objectives for the week/month ahead

                    Visit current clients and potential new business to professionally outline all services that could be provided, delivering sales pitches to decision makers

                    Build advertising and media schedules for clients built to their individual needs

                    Responsible for all admin relating to work ensuring all sales were logged

                    Ensure all advert copy was correct prior to going to print

                    High standards of accuracy required at all times

     

    Sales & Marketing Manager (Scotland)

    Stone Leisure/Equi-Ads,  Kent (September 2013 – January 2015)

    Returned to Company as per request of the new owners

     

    Stone Leisure, a publishing company based in Kent bought over the Equi-Ads title in July 2013.  During the sale process I was asked if I would return to work with them as the Sales & Marketing Manager for Scotland.

     

    Equi-Ads is the largest National Monthly Equestrian Publication within the UK mainland, offering services, facilities and advice to both active and equestrian minded people.

                    Reporting directly to the Managing Director, working from home, I was responsible for the running of the Scotland section of the magazine

                    This was a very target driven position, which demanded very tight deadlines and attention to detail at all times.

                    Weekly/Monthly reports to be written giving objectives and targets to be worked towards with Key Performance Indicators

                    Responsible for the day to day running of the Scotland magazine, ensuring the layout of the publication was correct along with ensuring all editorial had been written correctly and been proof read prior to the magazine to be put to bed each month

                    As a key player within the company I had a very large client base that I looked after and was responsible for looking after their marketing package at all times, ensuring they were receiving the correct information and they were happy with the service and advice they were receiving.

                    Responsible for making sure the editorial content was written for clients who were unable to do so and assist clients on the best packages/options that were available for them re marketing, often tailoring marketing to their individual needs

                    Liaise with third parties, such as agencies, clients and suppliers

                    Visit customers and professionally outline services that can be provided

                    Building advertising and media schedules for clients built to their individual needs

                    Bring new business to the company

                    Responsible for the customer service of my personal clients.  I like to ensure that I have a friendly, although business like relationship with them, so that if there is anything else that I can help them with they know that I am their point of contact

                    Work to tight deadlines and targets

                    High Standards and accuracy is required at all times

                    Ensure all advert copy was correct prior to going to print

     

    Owner

    The Soap Farm, Munday House, Aberdalgie, By #####, (November 2010 – May 2014)

     

    I was the owner and founder of The Soap Farm, which was created from a hobby, and turned into a successful business due to redundancy from previous employment.  I completed the sale of the business which was to be continued as a successful running business by the new owners.

     

    During my time as a business owner I managed to improve many of my skills, along with learning many valuable lessons along the way.

                    Highly target driven environment

                    Develop and implement a marketing and sales strategy to support the growth of the business through retail and wholesale income nationally and over time globally, working to marketing targets at all times

                    Ability to work to tight deadlines, in an efficient manner allowing workloads to be prioritised effectively

                    Create and manage website and social media portals, focusing on SEO, content management and opportunities through Pay Per Click

                    Maintain and increase all web based sales

                    Increase brand awareness, and ensure that merchandise was displayed in a manner to increase sales at all times during any retail opportunities

                    Identify all competitor markets and ways of launching into new opportunities

                    PR and marketing

                    Event management

                    Accounting and preparation of cash flow/expenditure

                    Invoicing from date of issue to collection

                    Run projects, budgets, etc to ensure all ran well and to budget

                    Liaise with all third parties, such as agencies, clients, suppliers, reps etc.

                    Responsible for 1st class customer service at all times

                    Manage all costs and incomes

                    Stock control and purchasing of any new products/ingredients required

                    Ensure that all products are merchandised correctly and effectively at all retail/trade events to ensure that any sales opportunities are maximized at all times

                    Attend networking events, trade fairs, shows, retail events

                    Ensure all stock is correctly priced at all times to allow for maximum profit margins

                    Development and design of any new products to be added to the brand

     

     

    Sales and Marketing Director

    Stable Productions Ltd/Equi-Ads Ltd, Friarton Road, ##### (May 2010 – November 2010) - Redundancy

     

    I was given promotion within Equi-Ads from the position of Business Development Manager to Sales and Marketing Director.  My remit included:

                    Reporting directly to the Managing Director, working within the ##### office of the business.

                    Overseeing the layout, copyrighting, promotion and editorial of the largest monthly national equestrian magazines

                    Responsible for training of sales staff

                    All PR and marketing for 4 national magazines

                    Creation and Design of Website

                    Ensure website and social media sites are updated regularly with relevant and informative information

                    Write and prepare press releases for clients as and when required

                    Ensure press releases were delivered to all the essential media fields

                    Building advertising and media schedules for clients, built to their individual needs

                    Building and designing websites for clients as and when required

                    Sales support

                    Event management

                    Production of all marketing materials and magazines

                    Liase with third parties, such as agencies, clients and suppliers

                    Market analysis and reporting

                    Support and organise departments

     

    Business Development Manager

    Stable Productions/Equi-Ads Ltd, Friarton Road, ##### (February 2007 – May 2010) – to take up promotion within

     

    Equi-Ads is the largest National Monthly Equestrian Publication within the UK mainland, offering services, facilities and advice to both active and equestrian minded people.

                    Involved in setting up a new magazine that was franchised out and launched in Ireland.  Ensuring that all advertising content was correct along with overseeing the necessary editorial and its suitability for the content of the magazine

                    Day to day running of the England & Wales magazine.  Responsible for the layout of the publication and to make sure all editorial was written correctly and was proof read prior to the magazine being put to bed each month

                    As a key player within the company I looked after and was responsible for looking after a large client base, ensuring their marketing package was suited to their needs, ensuring they were receiving the correct information and they were happy with the service and advice.

                    Responsible for making sure that editorial content was written for clients who were unable to do so and assist clients on the best packages/options that were available for them re marketing often tailoring marketing to their individual needs

                    Liase with third parties, such as agencies, clients and suppliers

                    Visit customers and professionally outline services that can be provided

                    Building advertising and media schedules for clients built to their individual needs

                    New Business

                    Customer service of my personal clients.  I like to ensure that I have a friendly, although business like relationship, so that if there is anything else that I can help them with they know that I am their point of contact

                    Work to tight deadlines and targets

                    High Standards and accuracy is required at all times

                    Involved in the launch of a new and unique equestrian properties magazine, Equi-Homes, featuring only equestrian and country properties which is unique to both the equestrian and property markets.

     

    Sales Consultant

    Richmond Group

    Alfred Dunhill Ltd, Gleneagles Hotel, Auchterarder, #####shire (August 2003 to February 2007)

     

    Alfred Dunhill Ltd is a leading global Menswear company with high class offerings in several areas for the gentleman. Alfred Dunhill Ltd offers a service of “Everything for the Gentleman except for the car”.  The service is offered worldwide, with over 10,000 employees.  

                                                                                                   

                    Reporting directly to the Manager, working within the Gleneagles boutique, I was a  Sales Consultant responsible for reaching daily/weekly and monthly targets  

                    I received many awards/incentives for sales targets which have been set throughout the company      

                    A key holder and safe key holder for the store

                    Responsible for hosting and organising events for customers and the company

                    Regular Face to Face conversations with prestigious customers requiring exceptional customer service

                    Ensuring sales figures were directly sent to Head Office at the end of each business day

                    Consistently attending sales training on new products, and adjusting the information in a satisfactory manner to suit my personality in order to improve sales

                    Assisting the  manager in workforce planning, identifying skill requirements and implementing staffing and development plans within our team

                    Excellent customer service given, as I listen to each customers needs to ensure they get a tailored service

     

     

    Education/Qualifications

     

    2008      Diploma in Public Relations for Beginners

    2008      Successful Advertising and Marketing

    2002      Diploma in Interior Design

    2002      Diploma in Feng Shui

    2000      Higher National Certificate Law  

    1999      Diploma in Book Keeping

    1999      Diploma in the Law and Young People

    1988      Highers (3), English (B), Fashion & Fabrics (A), Art (B),

                 Standard Grades (7) Short Courses (5)

     

     

    Key Skills

     

                    Proficient in all aspects of Sales and Marketing

                    Creation of PR/editorial for the media on a regular basis

                    Provide excellent customer service with a friendly and professional manner allowing me to be proficient in communication

                    Self-motivated individual, able to work with limited or no supervision on a daily basis

                    Experience in dealing with all levels of management/customers, allowing me to understand that each person deserves the same level of care and attention, ensuring they always receive an excellent service

                    Creation of websites, and social media platforms

                    Production of reports

                    Business acumen  –  Ability to drive sales process from plan to completion

                    Lead, coach and manage a team  -  excellent mentoring and people management skills

                    Administration, to ensure that the necessary details are logged and accurate

                    Well presented individual that portrays a professional image for the company

                    Event Coordination

                    Holds a full UK driving license and is happy to drive to meet with clients and visit sites

     

    I am a lively friendly and creative people person with many interests.   I have tried many things over my years including polo which I managed to take to a level where I played at Scone Palace during the Festival Cup on behalf of The Princes Trust, as part of the winning team.  I am constantly trying to learn to ski which is taking up rather more energy than first thought, as I just don’t seem to be getting any better!  

    I also have a love for photography that has grown since I was at school, with the most frustrating models being my dogs!  As a hobby I also enjoy writing short stories and articles some of which have been published.  One of my other passions is soap and beauty products, which I took from a hobby, in to selling at local craft fairs to selling to both retail and trade. I was fortunate enough to sell my business to an interested party who approached me, and they have continued the business which is currently going from strength to strength.  

     

    Names of Referee’s available on request

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