Customer Service CV

##### #####

67 Bertha Way

Bertha Park

#####

#######

Telephone: 0##########

Email: #####################

Personal Skills

I am able to work individually or as part of a team and am very passionate about customer service whether internal or external.  My time management is excellent and I am very enthusiastic.  I have excellent people skills and an excellent telephone manner.

Holding the position of both Student and Class Representative for 2 years whilst at college enhanced my communication and negotiating skills.

Career summary

October 2018 to July 2020                                 SSE/OVO     #####

                                                                Customer Service and Retention Advisor

Due to the current economic situation, I was made redundant in July 2020.

Delivering a high standard of service to customers regarding their energy tariffs and Home Service Contracts.  Treating each customer individually and listening to establish their individual requirements.  

                Answering inbound calls and giving customers all the information on current energy tariffs so that they are able to make an informed choice when changing their tariffs. Changing tariffs as discussed with customer.

                Treating all customer details with confidentiality and ensuring that all customer data was updated as necessary.

                Entering meter readings, explaining bills and rebilling with correct meter readings, updating customer accounts, setting up direct debits and taking payments over the telephone. Operating multiple applications whilst dealing with customer enquiries. Adhering to strict compliance regulations.

                Giving information to new customers and discussing options for Home Service contracts so they have the all the information to decide which level of cover they require and complete the sale.

                Attending training sessions as and when new products became available and ensuring all online training was completed by the dates specified.

March 2017 – November 2017                     Scotmid       Alyth

                                                                       Customer Service Advisor

Due to the closure of the Post Office I was transferred to the Alyth branch of Scotmid.

Working on the shop floor where face to face interaction with customers was an important part of this position.

                Cash handling both at point of sale counter for shop and the post office counter.

                Customer interaction, assisting customers with any enquiries they had regarding produce.

                Replenishing shelves in shop and ensuring stock rotation procedures were followed.

                Accepting deliveries into back stock room and unpacking crates.

                Preparing the fresh produce and bakery for the shop to open at 6am.

                Assisting manager or shift supervisor as and when required.  

October 2014 – March 2017                                Scotmid       Coupar Angus

                                                                Deputy Branch Manager, Post Office

Working alongside the manager to ensure the regulations and security were strictly adhered to.

                As a keyholder opening and closing Post Office.

                Delivering a high standard of service to customers as well as communicating with internal staff, area and regional managers as well as telephone and email communications.

                Cash handling including counting large sums of money when Remittance was delivered and securing it in the safe

                Cash and stock management and ordering

                General housekeeping.

February 2011 – October 2014    Balans Pilates and Treatment Rooms     #####

                                                                   Office Administrator and Receptionist

I was with an agency when I started this position but after a short period of time the company employed me directly.

                Responsibilities included opening/closing premises, telephone transfer on/off to remote receptionist.

                Dealing with enquiries from clients in person, telephone or email and liaisin with other staff members and instructors.

                Using the computer appointment system, maintaining client database, cash handling, product and stationery stock replenishment, filing, all aspects of office duties and general light housework duties.

2007 -2009                                                ##### Dental Practice      #####

                                                                Office Administrator and Receptionist

2005 – 2007                                                ##### College UHI          #####

                                                                Faculty Secretary

2004 – 2005                                                ##### College UHI      #####

Administrator (Part time whilst studying for HNC Administration)

Education & Qualifications

                HNC Administration & Information Technology – ##### College UHI – 2004 -2005

                SGA Business & Administration – ##### College UHI – 2003 - 2004

References available on request

Ms Claire Easson

14 Hill Gardens

Coupar Angus

#####shire

PH13 9AX

Mob no:  #####

Email address: #####

(Ms Easson, Post Office Manager was made redundant at the same time as myself when branch closed but would still give a reference)

Miss Natasha Duncan

Team Manager

SSE/OVO

78G Tay Street

#####

PH2 8NP

Mob no: #####

Email address:  #####

(Due to the current Covid-19 situation, employees of OVO/SSE are working from home therefore do not have direct dial numbers or ability to receive mail sent to the office in #####)