Receptionist CV

CIRRICULUM VITAE
##### ######

################
########
####

########
0###########

######################

I am an experienced Receptionist and Administrator. I started my career in the Travel Industry arranging all types of holidays, business travel reservations and working in the Bureau de Change. Looking for a change of direction I successfully trained as a Legal Secretary working in various departments, including Court, Companies & Property which I thoroughly enjoyed until I relocated to England. I was fortunate to gain a position as a Receptionist in Local Government with both Lincolnshire County Council and the Borough of Telford & Wrekin. These Roles were within the Children & Families Directorate of Social Services, and although extremely busy and at times very challenging, they were very rewarding. Upon my return to Scotland I gained a position of Receptionist at the University of St Andrews in the Office of the Principal, College Gate where I remained until I took a family career break. After several years of voluntary work at ######## Primary School I applied for, and was successful in gaining, a position as a Pupil Support Assistant. This role was particularly suited to my personal work/life balance whilst my own children attended primary school.

Work Experience
Receptionist

Clayton Caravan Park
March 2020 - June 2020

I started in this new role on 19 March 2020 and completed my first week before we unfortunately went into lockdown on 23 March 2020.  However, in my short time at Clayton I was able to adapt quickly to this familiar position as a Receptionist, and was immediately confident greeting visitors and answering calls. I received training for the electronic payments, ledger entries and the banking procedures. I also managed to familiarise myself with the database and filing system for the residential customers and, due to the lockdown, assisted with rearranging holiday home reservations. Unfortunately due to government guidelines, social distancing requirements, and new procedures required to be implemented at Clayton, my post was made redundant.

Pupil Support Assistant #### Council
######## Primary School
August 2012 to March 2020

Providing a safe, secure and inclusive environment for pupils with additional support requirements. Building pupil confidence, and enhancing their ability to learn.¶Developing positive relationships with pupils, staff and parents.¶Assisting in the promotion of school policies such as Relationship and Behaviour Management, Anti-Bullying and attendance.¶ Member of Protection of Vulnerable Groups (PVG) Scheme, Disclosure Scotland.¶Qualified in First Aid.¶

Prior to my contract with #### Council, I worked at the school on a voluntary basis from 2010 - 2012.

Receptionist/Administration Assistant
University of St Andrews
St Andrews

October 2005 to February 2008

Providing a professional, friendly and courteous Reception service to students, staff and callers at the Office of the Principal, College Gate.¶Maintaining a professional presentable reception area.¶Greeting visitors and handling enquiries whilst exercising a high level of discretion and confidentiality.¶Providing an Administrative role to the Principal's Office & Human Resources Team including: staff attendance records; recording of all visitors; issuing & recording job applications; administration of Nationality Checks and Disclosure Applications; data inputting for equal opportunities monitoring.¶¶Arranging the Master's weekly Academic Lunches.¶Assisting with the administration of the St Andrews Prize for the Environment.

Receptionist/Administrator
Borough of Telford & Wrekin
Telford, Shropshire

August 2002 to October 2005

Reception/Switchboard for Children & Families Directorate, Social Services: gate-keeping; greeting and advising services users; operating the switchboard, forwarding calls, advising or message taking; assisting the Duty Officers.¶Part-time Minute Taker for the Child Protection Unit: liaising with professionals and families; providing a vital highly confidential service in, at times, very challenging circumstances.

Receptionist/Administrator
Lincolnshire County Council
Lincoln

November 1996 to March 2001

Social Services: Children & Families; Youth Justice; Adult & Occupational Therapy Departments.¶First point of contact offering a sensitive and highly confidential support & advisory role.¶Minute Taker for Child & Family Services covering absences & holidays. Legal Secretary

Edinburgh

November 1989 to May 1996 In 1989 I successfully applied to train as a Legal Secretary with Scott, Moncrieff & Dove

Lockhart's Court Department, (thereafter Sturrock & Armstrong, WS), Bruntsfield,

Edinburgh. In 1991 I gained employment with W & J Burness, WS, Charlotte Square, Edinburgh. My role was initially peripatetic, providing a secretarial service to all departments as and when required, and also included Reception and Switchboard duties.¶¶My responsibilities as a Receptionist at W & J Burness included maintaining the high standards of the conferencing suite; handling conferencing diaries; arranging refreshments and banqueting facilities.¶Subsequently I was invited to apply for, and was successful in gaining, the position of Partner's Secretary within the Companies Department.

Travel Consultant

September 1982 to November 1989
eJunior Typist 1982. D P & L Travel, Dundee

eJunior Travel Agent. Mackey Bros Travel, Dundee

eTravel /Administration Clerk, Bureau de Change, Exchange Travel, Edinburgh

Arranging a wide range of travel: long & short haul flights; package holidays; independent travel arrangements; cruising. Providing itineraries, general correspondence, insurance, foreign currency. Also working in the Business Travel Dept.

Education

Bell Baxter Junior & Senior High Schools, Cupar, #### August 1974 WMay 1979 Elmwood College, Cupar, #### September 1979 to May 1982

Qualifications

English O Grade WA Pass Art O Grade WB Pass PE O Grade WB Pass

Scottish Business Education Certificate - Junior & Senior Certificates-

English, Accounting, Office Practice (with Distinction) Typing and Audio Typing Certificates:

Member of PVG Disclosure Scotland Scheme Member of Scottish Social Services Council (SSSC) First Aid at Work: September 2017 - September 2020

I have enjoyed many in-house training opportunities throughout my career which include the following:-

#### Council (2012 - Current)
Deaf Awareness

First Aid - Expires 09/2020

Borough of Telford & Wrekin (2002 - 2004)

Personal Safety : Carefirst : Customer Care : Microsoft 2000 Lincolnshire County Council (1996 - 2001)

Deaf Awareness : Customer Services : Minute & Note Taking : Assertiveness at Work : Preventing Face to Face Violence W & J Burness, WS (1991 -1996)

IFDK 300 Switchboard : Telephone Techniques : Acorn Secretarial Course