Social Care Officer CV

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Social Care Officer – London Borough of Croydon          May 2019 - To – Date

·       Managing allocated cases through direct work with adults, their carers and families by undertaking assessments, drawing up or reviewing support plans and making referrals where necessary in accordance with the Care Act 2014 and other relevant policies and legislation.

·       Liaising with social workers to understand the housing and support needs of people with complex health and social care needs.

·       Reporting to the respective line manager and discussing the support that is required for the individual client to maintain independence and achieving potential goals.

·       Attending regular supervision sessions with the advanced social worker for support and evaluation.

·       Completing mandatory training courses on Equality and Diversity, Health & Wellbeing Awareness, Data Protection and among others.

·       Making referrals and booking for service users such as: key safe, fire safety, Care Act advocacy, domestic violence advocacy, care line, OT, Interpreters and among others.

·       Attending team meetings, minute taking, writing reports and making presentations to the team.

·       Collaborating with various practitioners to make interventions using personal cantered approach.

·       Negotiating prices for placements and updating management, as well ensuring smooth transition and appropriately recording all the interventions made during the process.

·       Reporting the potential safeguarding concerns that occurred during the move to the designated Safeguarding Officer who will raise a formal referral.

·       Participating in a program of CPD as part of the appraisal process.

·       Providing information and guidance to the care providers regarding the outbreak Covid-19 and conducting the welfare checks to the clients that are residing in care homes and report the findings to the management.

London Borough of Newham Council                 October 2018 – May 2019

·       Providing a comprehensive telephony front office single point of contact for all adult social care referrals.

·       Carrying out Initial assessments, reviewing individual support plans and processing the care package.

·       Supporting the overall delivery of the front office by working with the Adult Social Care Access Team and providing high quality service.

·       Making referrals and booking for service users such as: key safe, fire safety, Care Act advocacy, domestic violence advocacy, care line, OT and Interpreters among others.

·       Providing support to clients who present themselves as homelessness and refer them to the homelessness department and other relevant agencies.

·       Assisting clients to complete benefit application forms and referral them to welfare team.

·       Contributing towards the implementation of a working culture that is result-orientated and customer-focused.

·       Participating in community outreach events as may be required.

·       Informing the Senior Officers/Practice Managers of any circumstances requiring management oversight, including issues around risk, mental capacity and safeguarding practices.

·       Complying with the Council’s policies on Health & Safety.

Deputy Care Manager - Steady Care Services Ltd September 2017 – October 2018

·       Providing general administration duties.

·       Carrying out extensive risk and need assessments that meets residents’ needs.

·       Promoting resident’s independence and ensuring their overall well-being.

·       Conducting property inspections including health and safety checks and ensuring that fire risk assessments are up to date.

·       Carrying out sport checks in the field and ensuring that staff are delivering quality service.

·       Responding to emergencies and working closely with other service providers.

·       Organising staff meetings, 1-2-1s, appraisals and trainings.

·       Providing inductions to new staff and conducting in-house training.

·       Attending multi-agency meetings and refer clients to the relevant agencies as may be required.

·       Facilitating and supervising residents’ social activities and completing tenants sign ups.

·       Updating residents’ information on the system and uploading all the necessary information.

Volunteer - Croydon Health Watch         July 2015 – August 2017

·       Helping local people to get the best out of their local health and social care services.

·       Organising Patient Experience panels.

·       Conducting Outreach Services

·       Participating in research and producing reports to management.

·       Attending CCG and CQC meetings regarding health services in Croydon borough.

·       Providing information to local people and about the range of health and social care services that are available in Croydon.

·       Assisting people who are at risk of homelessness.

Scheme Manager - Sanctuary Housing                         Dec 2005- October 2014

·       Over all running of sheltered housing scheme.

·       Managing staff Rota.

·       Providing induction for new staff, carrying out monthly supervision, 1-2-1 and in-house training.

·       Participating in multi-disciplinary team working.

·       Conducting assessments and promoting residents independence.

·       Empowering and promoting the well-being of residents and maintaining their tenancies.

·       Responding to emergencies and working closely with other service providers.

·       Arranging staff meetings and attending management briefings.

Education

Croydon University Centre - London                                 September 2014 – July 2017

Qualification: BA (Hons) Public Health & Social Care

Modules:

An Introduction to practice, Developing Academic Literacy, Frameworks for Public Health and Social Care, Health Assets and Health Needs, Risk Assessments, Understanding Self and Principles of Communication, Ethical Issues and Decision Making in Healthcare, Health and Environment, Health Promotion, Professional Practice – Work – Based Learning, Safeguarding and Children’s Welfare, Social Care Values, Family and Community Connections, Evidence – Base –Practice, Global Issues in Health, Research Methods and Project Formulation Part 1&2, Social Policy and Legislation for Public Health and Social Care.

South Kensington College – London                         January 2016 – June 2016

Qualifications: Diploma in Postnatal Carer / Non-Medical Maternity Nurse

Modules:

The whole role of the postnatal carer, Best practice breastfeeding, Best practice formula feeding, Special Areas of Care, Care of the New-born Baby, Care of the new mother, Recognising Postnatal Depression, Routine, Hygiene and Nutrition

College of Health Science & Vocational Studies                 August 2005 - November 2005                                                                    

Qualifications: Certificate Housing Management

Modules:

Social Housing, Housing Management Practice, General Needs Housing, Tenancies, Enforcing Tenancy Conditions, Rent arrears and Recovery, Housing Finance, Harassment, Tenant Participations, Critical over view of related legislations such as Housing Act 1996, Homelessness 2002 Act, Void Loss Control, Repairs /Maintenance Pre-inspections, Promoting Equal opportunities and customer care.