Head of ICT Services CV

Belfast, Belfast


  • Head of ICT Services

    Northern Regional College



    Personal Details
    Telephone Number:   View Contact Details
    City:   Belfast
    County:   Belfast
    Desired job title:   IT Director
    Salary:   £80001 - £100000
    Location:   Belfast Belfast
    Education Level:   Masters
    Last Login:   about 7 months ago

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    Industries

    Banking Charity Customer Services Education Engineering IT Public Sector Health & Safety Senior Management Telecommunications senior

    Job Titles

    Bank Cashier Mechanical Engineering Graphic Web Designer SAP Consultant Software Developer Head Of Business Development Communications Aftersales Manager Assistant Call Centre Manager Security Security Management Business Relationship Manager Contracts Supervisor IT Service Programme lead Programme Manager

    Skills

    ICT Wi-Fi ITIL GDPR WAN Laptops PC Hardware Power BI Certificate , CMMI Lead Assessor Chartered Engineer Diploma in Company Direction Digital Transformation Agile Methodology ISO 27001 Standard Salesforce.com Software as a Service Data Centre

    Qualifications

    Master of Business Administration

    Employment History

    Head of ICT Services

    2016 - Present

    Northern Regional College, Reporting to the Senior Leadership Team. Developed the 3-year ICT strategy & supporting transformation portfolio for the college in support of the Business Strategic Improvement Plan under challenging Budget constraints. Key drivers - Cloud hosting (Azure) by default; upgrading of the College network & Wi-Fi; developing digital processes & applications & delivering ITIL compliant IT Service Delivery. 4 Direct reports & 26 staff. Budget: Opex £ 3.4m, Capex (typically) £ 2m per annum. 900 staff & 14000 students spread across 6 sites. Achievements: ------- * Transition to a Cloud hosting environment for key applications, resulting in a 90% reduction of internal hosting * Migration to Windows 10, Office 365 (including One Drive & SharePoint), Teams, PowerBi, Intune & Dynamics * Implementation of a Cloud based Service Desk solution for all Corporate Support functions, complying with ITIL/ISO20000-1 processes, and including a corporate Service Catalogue & supporting SLA's * College device refresh of 4000 PC's & 400 Laptops, delivered in 4 weeks * Transformation of existing College business processes & development of digital aligned applications * Redesign of the college's Wide Area Network & components * Design & installation of a refreshed (HP-Aruba) Wi-Fi 6 solution across al campus's * Transition of the on-site hosted Digital Learning Service ("Moodle") to a Cloud based SaaS ("Canvas") * Revised security processes & systems (including an AI Cyber Security platform) to address cyber security threats, ensure compliance with GDPR legislation & achieve certification to Cyber Essentials plus * Programme lead for the ICT workstream for construction of 2 new College campus (£ 85m) for 2021 & 2022


    Head of CenSus

    2014 - 2016

    CenSus (Central ) Partnership, Sussex ------- Reporting to the Partnership Joint Committee (comprising Horsham, Mid Sussex, Adur & Worthing Councils). Successfully developed & delivered a 2-year Digital Transformation & ICT strategy for the Councils, whilst ensuring IT Service Delivery consistently met agreed SLA's. 6 direct reports with a team of 50, spread across 3 sites, covering Transformation, Architecture, Projects, Service Delivery, Security, Infrastructure & Applications. Core Budget £ 5.5m (excluding Projects - typically £ 1.5m - £ 3.0m p.a.) Deliverables: * Restructured the team to improve IT Service delivery & meet redefined SLA's within challenging cost constraints; * Led the delivery of the Programme portfolio for all 4 Councils, including: * Digital transformation of key Council business processes using a combination of low code tools (Netcall/Matsoft) & Salesforce, adopting an Agile approach for Mobile Application development, * Transition to a Cloud based hosting model (AWS based) utilising a combination of Infrastructure & Software as a Service (SaaS) - successfully migrated from the existing disparate Data Centres; * Programme Manager for the successful relocation of all Horsham operations (400 staff) to a new central location, including creating a Council Contact Centre & a Unified Communications system (Unify Openscape); * Achieved & maintained Public Services Network (PSN), ISO27001 & PCI - DSS accreditation across all Councils.


    Programme Manager - Transformation

    2013 - 2014

    Bid Submission & Design ------- Contract role. Responsible to the Programme Board for * Defining, implementing & embedding a full set of Project Management, Development & Governance processes for the Programme (based on Agile principles & CMMI Level 3) * Leading the requirements, design, low level estimates, detailed build plan & bid submission Phases


    Designers & Project Management

    2013 - 2013

    for an outsourced Life, Pensions & Wealth transformation solution for the merger of 2 UK Financial Services organisations. Approximate contract value £ 80m. Split site team (80 staff across Ireland, India & China) comprising Business Analysts, Architects/Designers & Project Management. Completed on time - led to successful contract award. ------- Took time off for family caring reasons.


    Deputy Director, Technology Division

    2009 - 2013

    Responsible to the Board for the strategy development, implementation & ongoing leadership of the ICT & Estates services to support the business (assessment, award & distribution of £ 700m p.a. of National Lottery funded grants) via a multi-site organisation of 1200 staff. ------- Specific deliverables: * Restructured the IT function (all disciplines) into a centralised team (50 staff, £ 6.5m core budget) with a significant reduction of reliance on external suppliers in high risk areas; * Delivered a portfolio of IT infrastructure & Application development Projects, including; * Revised corporate website incorporating on line grant selection, risk assessment, GIS locator & application submission tools, channelled through a secure portal access to the back office (SAP) database; * A new Wide Area Network (utilising Virtual Private LAN Service), delivering increased bandwidth, improved flexibility, resilience & performance at greatly reduced (35%) cost. * Rationalised & renegotiated supplier contracts- reduced IT spend by 20% over 3 years with improved service. * Introduced Service Delivery & Project governance processes (using ITIL/Prince2/MSP/ISO20000); consistently exceeded all Business SLA's with a 95+% customer satisfaction rating across the organisation.


    Head of ICT & Transformation Programme Delivery

    2007 - 2009

    * From September 2010, responsible for the Estates & Facilities Management function across all 13 sites (£ 9m budget; 13 staff & managed service contractors. Implemented a new accommodation strategy (relocation of 4 regional offices & outsourcing of site Facilities functions) - delivered cost savings of £ 1.4m pa. Capita IT Services, ------- Service Birmingham (Joint Venture with Birmingham City Council) Responsible to the Joint Venture Board for the delivery of all Council transformation programmes. * Established the structure, resources (60+ Programme/Project Managers & PMO), processes, governance & management reporting required to successfully deliver 9 off Business Transformation Programmes & an annual portfolio of ICT application development & Infrastructure projects (Total value £ 430m). * Implemented Programme processes & monitoring/reporting metrics to evaluate, align & prioritise prospective projects against both departmental & corporate strategic goals & defined budgets. * Utilised a Programme Portfolio Management tool (CA Clarity) to deliver accurate management information reports & real time portfolio status dashboards to all Stakeholders. * Successful delivery (schedule/cost/business benefits) of the 2007-2009 portfolios; 100+ Directorate level Projects with a total annual value of £ 30m+ & 3 Business Transformation Programmes with a combined value of £ 85m: * 1. Corporate Services transformation - SAP implementation to replace 5 existing corporate systems; rationalisation of Council Data Centres & network/infrastructure & the creation of a single Customer Contact Centre; * 1. Customer First - a revised Council website encompassing all Directorates supported by a suite of digital solutions for on line transactions & the creation of a consolidated Contact Centre * 1. Excellence in Information Management - an Electronic Document & Records Management Solution (EDRMS), ensuring that all Council held data (transactions, customer records


    Transformation Programme Manager

    2005 - 2007

    Contract role. Responsible for combining the Bank's multiple ICT functions into a single team with standardised Governance processes for service & project delivery. Programme Delivery team of 6, supplemented as required by seconded Bank staff. * Defined & effected a core set of organisation's IT policies & processes in compliance with ITIL, Prince2, CMMI, CoBIT & ISO20000, & rationalised local IT resources into a centralised IT Delivery team for the Bank; * Rationalised the Bank's system architecture, applications suite & licencing contracts (saving £ 200K pa in costs); * Delivered a Business Process Re-engineering programme for the Bank's Notes Division, underpinned by a successful fast track implementation of SAP (£ 4.5m, 8 months duration), including FICO, SD,MM & SD modules & the migration of 20+ years' worth of financial & corporate data.


    Head of Programme Management

    2000 - 2005

    Reporting to the Operations Director - responsible for the delivery of the Corporate Development Portfolio for the period 2001-5. Delivered 20+ projects (Business/Gaming/IT) with an average annual budget of £ 50m, managed through 14 Project Managers, 4 Analysts, 3 PMO & onshore & offshore Application development/test resources. Highlights: * Successful on time delivery of a portfolio of projects: * The 5-year National Lottery game development programme; including Euromillions, Daily game, Thunderball & on-line portfolio (Scratchcards & lottery subscriptions); * Refresh of 26,000 lottery terminals & rollout of a new private ISDN network in a 4 month timescale; * 'Fastpay', a joint development with Tesco to enable the sale of Lottery tickets securely through EPOS checkout tills (a world first) - £ 7m, 8 months * Business Process Reengineering Programme (SAP based), - £ 10m, 1 year, including the successful secure migration of 9 years' worth of financial, marketing & winners' data * Re-negotiated the Partnership Agreements with Software Development (USA/India) & System & User Acceptance Testing (India/Ireland), resulting in improved performance & cost benefits of £ 800K pa * Delivered Camelot's governance & assurance accreditation programme: CMMI Level 3 for Applications Development. BS15000 for Service Management & ISO27001 for Security Management Systems.


    Head of IS Applications Development

    1997 - 2000

    Responsible to the CIO for the delivery of a portfolio of Application Development Projects through a combination of on & offshore application development centres (USA/UK/Israel; 350 staff) ------- * Implemented best practice (Agile, CMM Level 2 compliant) Project & Programme management processes to maximise benefits of split site development & ensure the on-time delivery of the annual development portfolio. * Personally led the successful delivery of: * $10m Web-based Medical Insurance Claims application for the North American market, utilising split site Development (staff in USA & UK) & SCRUM delivery practices * $35m SAP rollout across Americas, including the associated data cleansing & migration from existing databases


    Senior/Principal Consultant

    1989 - 1997

    Delivery of Strategic Planning & Business/Technical Transformation assignments for both Private & Public Sector organisations across UK & Ireland. <ENDNOTE </ENDNOTE


    Education History

    Name of Institution: British Computer Society

    Education Title: Chartered Engineer

    Description: ITIL Foundation Certificate CMMI Lead Assessor Capita (Cranfield) Senior IT Leadership Programme CISM (Certified Information Security Manager) certificate


    Name of Institution: Imperial College

    Institute Location: , London, , UK

    Education Title: B.Sc.

    Major: Mechanical Engineering

    Description: MBA - Manchester Business School Institute of Directors Diploma in Company Direction PROFESSIONAL: Fellow, British Computer Society (Chartered Engineer) Agile Project Manager Practitioner ITIL Foundation Certificate CMMI Lead Assessor Capita (Cranfield) Senior IT Leadership Programme CISM (Certified Information Security Manager) certificate


    Name of Institution: Institute of Directors

    Education Title: MBA

    Description: Institute of Directors Diploma in Company Direction PROFESSIONAL: Fellow, British Computer Society (Chartered Engineer) Agile Project Manager Practitioner ITIL Foundation Certificate CMMI Lead Assessor Capita (Cranfield) Senior IT Leadership Programme CISM (Certified Information Security Manager) certificate



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    Head of ICT Services CV Profile

    NAME:                                                                                                                #### ####

     

    CONTACT:                +44 (0)##########; #####################

     

    EDUCATION:                B.Sc. (1st class Hons) Mechanical Engineering – Imperial College, London

    MBA – Manchester Business School

    Institute of Directors Diploma in Company Direction

     

    PROFESSIONAL:                                                                                Fellow, British Computer Society (Chartered Engineer)

    Agile Project Manager Practitioner

    ITIL Foundation Certificate

    CMMI Lead Assessor

    Capita (Cranfield) Senior IT Leadership Programme

    CISM (Certified Information Security Manager) certificate

     

     

    EMPLOYMENT HISTORY:

     

    August 2016 – Date                Northern Regional College, N Ireland (6 sites)

     

    Head of ICT Services

     

    Reporting to the Senior Leadership Team. Developed the 3-year ICT strategy & supporting transformation portfolio for the college in support of the Business Strategic Improvement Plan under challenging Budget constraints. Key drivers - Cloud hosting (Azure) by default; upgrading of the College network & Wi-Fi; developing digital processes & applications & delivering ITIL compliant IT Service Delivery. 4 Direct reports & 26 staff. Budget: Opex £3.4m, Capex (typically) £2m per annum. 900 staff & ##### students spread ac#### 6 sites. Achievements:

                    Transition to a Cloud hosting environment for key applications, resulting in a 90% reduction of internal hosting

                    Migration to Windows 10, Office 365 (including One Drive & SharePoint), Teams, PowerBi, Intune & Dynamics

                    Implementation of a Cloud based Service Desk solution for all Corporate Support functions, complying with ITIL/ISO#####-1 processes, and including a corporate Service Catalogue & supporting SLA’s

                    College device refresh of 4000 PC’s & 400 Laptops, delivered in 4 weeks

                    Transformation of existing College business processes & development of digital aligned applications

                    Redesign of the college’s Wide Area Network & components

                    Design & installation of a refreshed (HP-Aruba) Wi-Fi 6 solution ac#### al campus’s

                    Transition of the on-site hosted Digital Learning Service (“Moodle”) to a Cloud based SaaS (“Canvas”)

                    Revised security processes & systems (including an AI Cyber Security platform) to address cyber security threats, ensure compliance with GDPR legislation & achieve certification to Cyber Essentials plus

                    Programme lead for the ICT workstream for construction of 2 new College campus (£85m) for 2021 & 2022

     

     

    June 2014 – July 2016                CenSus (Central Sussex) Partnership, Sussex

     

    Head of CenSus ICT Partnership

     

    Reporting to the Partnership Joint Committee (comprising Horsham, Mid Sussex, Adur & Worthing Councils). Successfully developed & delivered a 2-year Digital Transformation & ICT strategy for the Councils, whilst ensuring IT Service Delivery consistently met agreed SLA’s. 6 direct reports with a team of 50, spread ac#### 3 sites, covering Transformation, Architecture, Projects, Service Delivery, Security, Infrastructure & Applications. Core Budget £5.5m (excluding Projects – typically £1.5m - £3.0m p.a.)

    Deliverables:

                    Restructured the team to improve IT Service delivery & meet redefined SLA’s within challenging cost constraints;

                    Led the delivery of  the Programme portfolio for all 4 Councils, including:

    o                Digital transformation of key Council business processes using a combination of low code tools (Netcall/Matsoft) & Salesforce, adopting an Agile approach for Mobile Application development,

    o                Transition to a Cloud based hosting model (AWS based) utilising a combination of Infrastructure & Software as a Service (SaaS) - successfully migrated from the existing disparate Data Centres;

                    Programme Manager for the successful relocation of all Horsham operations (400 staff) to a new central location, including creating a Council Contact Centre & a Unified Communications system (Unify Openscape);

                    Achieved & maintained Public Services Network (PSN), ISO##### & PCI - DSS accreditation ac#### all Councils.

     

     

    Dec 2013 – June 2014                International Financial Data Services, Dublin

     

    Programme Manager – Transformation Bid Submission & Design

     

    Contract role. Responsible to the Programme Board for

                    Defining, implementing & embedding a full set of Project Management, Development & Governance processes for the Programme (based on Agile principles & CMMI Level 3)

                    Leading the requirements, design, low level estimates, detailed build plan & bid submission Phases

    for an outsourced Life, Pensions & Wealth transformation solution for the merger of 2 UK Financial Services organisations. Approximate contract value £80m. Split site team (80 staff ac#### Ireland, India & China) comprising Business Analysts, Architects/Designers & Project Management. Completed on time – led to successful contract award.  

     

    August 2013 – Dec 2013

     

    Took time off for family caring reasons.

     

     

    March 2009 – July 2013                National Lottery Community Fund (formerly BIG Lottery Fund), Birmingham

     

    Deputy Director, Technology Division (SCS1)

     

    Responsible to the Board for the strategy development, implementation & ongoing leadership of the ICT & Estates services to support the business (assessment, award & distribution of £700m p.a. of National Lottery funded grants) via a multi-site organisation of 1200 staff.

    Specific deliverables:

                    Restructured the IT function (all disciplines) into a centralised team (50 staff, £6.5m core budget) with a significant reduction of reliance on external suppliers in high risk areas;

                    Delivered a portfolio of IT infrastructure & Application development Projects, including;

    o                Revised corporate website incorporating on line grant selection, risk assessment, GIS locator & application submission tools, channelled through a secure portal access to the back office (SAP) database;

    o                A new Wide Area Network (utilising Virtual Private LAN Service), delivering increased bandwidth, improved flexibility, resilience & performance at greatly reduced (35%) cost.

                    Rationalised & renegotiated supplier contracts– reduced IT spend by 20% over 3 years with improved service.

                    Introduced Service Delivery & Project governance processes (using ITIL/Prince2/MSP/ISO#####); consistently exceeded all Business SLA’s with a 95+% customer satisfaction rating ac#### the organisation.

                    From September 2010, responsible for the Estates & Facilities Management function ac#### all 13 sites (£9m budget; 13 staff & managed service contractors. Implemented a new accommodation strategy (relocation of 4 regional offices & outsourcing of site Facilities functions) – delivered cost savings of £1.4m pa.

     

    April 2007 – Feb 2009                Capita IT Services, Birmingham  

     

    Head of ICT & Transformation Programme Delivery, Service Birmingham (Joint Venture with Birmingham City Council)

     

    Responsible to the Joint Venture Board for the delivery of all Council transformation programmes.

                    Established the structure, resources (60+ Programme/Project Managers & PMO), processes, governance & management reporting required to successfully deliver 9 off Business Transformation Programmes & an annual portfolio of ICT application development & Infrastructure projects (Total value £430m).

                    Implemented Programme processes & monitoring/reporting metrics to evaluate, align & prioritise prospective projects against both departmental & corporate strategic goals & defined budgets.

                    Utilised a Programme Portfolio Management tool (CA Clarity) to deliver accurate management information reports & real time portfolio status dashboards to all Stakeholders.

                    Successful delivery (schedule/cost/business benefits) of the 2007-2009 portfolios; 100+ Directorate level Projects with a total annual value of £30m+ & 3 Business Transformation Programmes with a combined value of £85m:

    1.                Corporate Services transformation - SAP implementation to replace 5 existing corporate systems; rationalisation of Council Data Centres & network/infrastructure & the creation of a single Customer Contact Centre;

    2.                Customer First – a revised Council website encompassing all Directorates supported by a suite of digital solutions for on line transactions & the creation of a consolidated Contact Centre

    3.                Excellence in Information Management – an Electronic Document & Records Management Solution (EDRMS), ensuring that all Council held data (transactions, customer records, maps, etc.) is held in a secure, readily retrievable manner.

    Service Birmingham was awarded IT Outsourced Project of the year award at Computing Awards.

     

     

    Sept 2005 – March 2007                                                                                 Bank of England, London

    Transformation Programme Manager

     

    Contract role. Responsible for combining the Bank’s multiple ICT functions into a single team with standardised Governance processes for service & project delivery. Programme Delivery team of 6, supplemented as required by seconded Bank staff.

                    Defined & effected a core set of organisation’s IT policies & processes in compliance with ITIL, Prince2, CMMI, CoBIT & ISO#####, & rationalised local IT resources into a centralised IT Delivery team for the Bank;

                    Rationalised the Bank’s system architecture, applications suite & licencing contracts (saving £200K pa in costs);

                    Delivered a Business Process Re-engineering programme for the Bank’s Notes Division, underpinned by a successful fast track implementation of SAP (£4.5m, 8 months duration), including FICO, SD,MM & SD modules & the migration of 20+ years’ worth of financial & corporate data.

     

     

    Oct 2000 – Sept 2005                                                                                                 Camelot Group plc (National Lottery), Watford                               

    Head of Programme Management

     

    Reporting to the Operations Director – responsible for the delivery of the Corporate Development Portfolio for the period 2001-5. Delivered 20+ projects (Business/Gaming/IT) with an average annual budget of £50m, managed through 14 Project Managers, 4 Analysts, 3 PMO & onshore & offshore Application development/test resources. Highlights:

                    Successful on time delivery of a portfolio of projects:

    o                The 5-year National Lottery game development programme; including Euromillions, Daily game, Thunderball & on-line portfolio (Scratchcards & lottery subscriptions);

    o                Refresh of 26,000 lottery terminals & rollout of a new private ISDN network in a 4 month timescale;

    o                ‘Fastpay’, a joint development with Tesco to enable the sale of Lottery tickets securely through EPOS  checkout tills (a world first) - £7m, 8 months

    o                Business Process Reengineering Programme (SAP based), - £10m, 1 year, including the successful secure migration of 9 years’ worth of financial, marketing & winners’ data

                    Re-negotiated the Partnership Agreements with Software Development (USA/India) & System & User Acceptance Testing (India/Ireland), resulting in improved performance & cost benefits of £800K pa

                    Delivered Camelot’s governance & assurance accreditation programme: CMMI Level 3 for Applications Development. BS##### for Service Management & ISO##### for Security Management Systems.

     

     

    July 1997 – Oct 2000                                                         Liberty Mutual (Financial Services), Boston (USA)

    Head of IS Applications Development Portfolio

     

    Responsible to the CIO for the delivery of a portfolio of Application Development Projects through a combination of on & offshore application development centres (USA/UK/Israel; 350 staff)

                    Implemented best practice (Agile, CMM Level 2 compliant) Project & Programme management processes to maximise benefits of split site development & ensure the on-time delivery of the annual development portfolio.

                    Personally led the successful delivery of:

    o                $10m Web-based Medical Insurance Claims application for the North American market, utilising split site Development (staff in USA & UK) & SCRUM delivery practices

    o                $35m SAP rollout ac#### Americas, including the associated data cleansing & migration from existing databases

     

     

    Oct 1989 – June 1997                                                                                                PA Consulting Group, London

    Senior/Principal Consultant

     

    Delivery of Strategic Planning & Business/Technical Transformation assignments for both Private & Public Sector organisations ac#### UK & Ireland.

    CV #### ####      

     

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