Retail Sales Assistant CV

Curriculum Vitae

PERSONAL DETAILS

NAME:                                                                #### #####

ADDRESS:                                                                ####################

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DATE OF BIRTH:                                                11th October 1978

MOBILE TELEPHONE:                                0##########

EMAIL:                                                                #####################

EDUCATION

Educated to GCSE level at Glengormley High School from 1990 to 1996.

ADDITIONAL QUALIFICATIONS

First Aid in the Workplace, March 2005

Forklift Licence, November 2005

GNVQ Level Three Joinery, May 1998

GNVQ Level Two Joinery, August 1996

WORK EXPERIENCE

Oak Furniture Land: Boucher Retail Park, Belfast

Retail Sales Assistant –July 2019 to present.

(£22, 000 per annum)

                Responsible for multi-product sales ranging from furniture to stain protections.

                Target focused per day, week and month.  

                Follow up enquiries and record customer details to liaise with customer service staff.

                Completion of essential paperwork in relation to finance applications.

Prestige Property Improvements: Avondale Business Park, Ballyclare

Sales Manager– October 2018 to present.

(£30,000 per annum)

                Manage 3 Sales Teams for Windows/Doors, Bathrooms and Kitchens

                Establish and qualify leads

                Sales of windows, doors and bathrooms

                Update and maintain CRM

                Pitch and Miss

                Marketing –create and manage online advertisements, publish online before and after shots

                Liaise with Installation and Office Managers

                Report to Director

                Maintain connections with customers should issues arise

                Completion of finance documents

                Train new members of staff

DFS: Boucher Rd, Belfast

Assistant Sales Manager– November 2010 to present.

(£35,000 per annum)

                Responsible for multi-product sales ranging from furniture to stain protections.

                Target focused per day, week and month.  

                Follow up enquiries and record customer details to liaise with office staff.

                Completion of essential paperwork in relation to finance applications.

Brett Martin: Trench Park, Mallusk, ##########

Technical Trained Operative –May 2009 to November 2010

(£21,000 per annum)

                Responsible for processing and packaging products for delivery, loading/unloading materials and maintaining accurate records.

                Trained as forklift truck driver and technical operative.

Bond Auto: Industrial Park, Hill Road, Killaloe, Co. Clare.

Technical Sales Representative - January 2009 to May 2009

(£23,000 per annum including commission and company van)

                Responsible for Multi-Product sales for company including car accessories, lubricants and adhesives, a range of car care products for bodywork, wheels, upholstery and engines.

                Areas covered are counties Antrim, Belfast and Down.

                Target focused per month.  

                Customers include Spar, Costcutter, hardware shops, motor accessory shops, car mechanics, car valet companies, car dealerships and car washes.

                Follow up enquiries and record customer details to liaise with office staff.

                Cold calls to establish new customers and maintaining contact with existing clients (approx. 300).

Westfield Castlecourt: Royal Avenue, Belfast.

Customer Relations Advisor –November 2008 – May 2009

                Customer facing, responsible for dealing with customer complaints, retailer information, selling gift cards, transport information and lost property.

Creagh Concrete:  Blackpark Road, Toomebridge, ##########.

Technical Sales Representative/Estimator – July 2006 to October 2008

(£20,000 per annum including £7,000 bonus and company car)

(Reason for leaving made redundant)

                Responsible for Multi-Product sales for company including Bradstone garden & paving products, Bradstone masonry products and precast accessories.

                Areas covered included all of Northern Ireland and Donegal.

                Targets included tonnage of Bradstone at 2800 tonne per year.  

                Targets also included bonus sales of additional products against varying ranges per month.

                Customers included large developers (MSM Contracts, Windyridge group, McLaughlin & Harvey, etc.) builders of all scales, self –builders, building supply companies and garden centres (Murdock Group, JP Corry).

                Follow up enquiries and record customer details to liaise with office staff. When appropriate make cold calls.

                Role also included working as estimator for Bradstone e.g. section pricing from plans to suit customer specification.

                Involvement in marketing and sales focused by-monthly company meetings.

B&Q: Abbey Retail Park, Newtownabbey, ##########

Trade Expert and Building Department Supervisor - November 2001 – July 2006

(£14, 000 per annum including bonuses)

(Reason for leaving the company being approached by Creagh Concrete with more prospects and greater earning potential)

                Sales of building materials (including timber, felt, windows, slates, tiles, paving products, gas and electric fires) to builders, D.I.Y enthusiasts and self builds.

                Servicing of both existing customer relationships as well as establishing new customer base.

                Responsible for estimating and pricing projects for customers.

                Management of building department staff and day to day management duties.

                Maintaining accurate stock levels.

                Customer facing, responsible for dealing with customer complaints and discussing product suitability and design with customers.

                Trained as timber saw operative and forklift truck driver. When necessary delivered products to customers. I have a clean drivers licence.

Personal Statement:

I am a highly motivated, resourceful and intelligent individual and aim to resolve all

challenges that may arise. I have developed a wide range of experience from my

training as a joiner to selling building products in a warehouse environment to

management and most recently as a sales representative.  

I feel that I am able to adapt myself to any situation and I am suitable in many roles.

However, I believe my greatest strength lies within my sales and customer

communication abilities.  I have always strived to learn and evolve throughout my

employment history taking in as many benefits and experiences as possible so that I

am a greater asset to my future employer.

I have been employed in sales for the previous nineteen years and have experience selling a wide range of products and understand the importance of product knowledge. I have experience working with a wide range of clients and catering to their different needs. Throughout my time in sales I have learnt the importance of listening to ensure the customers’ needs are met and most importantly that they feel understood. I have also evaluated and reviewed my success in order to improve and do this regularly to ensure I achieve daily, weekly and monthly targets.  I have competent computer and written skills in order to be able to record essential paperwork in relation to customer details and finance.

I have attended training in 'REACH', the importance of the choice of vocabulary on positive and negative associations customers may have and how to influence and persuade. I am motivated and enthusiastic, working effectively within a team and as an individual. I currently work nights, weekends and bank holidays.