Receptionist CV

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Administrative professional with a wealth of experience in business support and office coordination at all levels. Extremely efficient and accustomed to working in a fast-paced environment. Reliable, energetic and recognises the importance of first-class communication skills to achieve customer satisfaction and resolution with professionalism and care.

Dragados AHEP                                                                                                                                  August 2019 – July 2020

Receptionist / Administrator

Acting as the first point of contact for all visitors and running the front of house operations.

Key Responsibilities

                Welcomed all visitors whilst ensuring correct sign in procedures were adhered to.

                Handled all calls both internally and externally.

                Processed all mail and courier deliveries and managed office supply inventories.

                Managed conference and meeting room bookings.

                Handled all aspects of fleet management.

                Arranged travel and accommodation.

                Performed other duties such as filing, photocopying, binding and laminating.

Key Achievements

                Selected to carry out additional administration duties for the Health and Safety Department.

AWPR                                                                                                                                                     June 2015 – June 2019

Receptionist / Community Liaison Support

Delivered excellent visitor experience during front of house operations for a major development reconstruction project. Maintained upmost levels of professionalism and adherence to strict procedures relating to high levels of security and safety. Accepted the additional role of Community Liaison Support and liaised with all levels of staff, clients and Regulators.

Key Responsibilities

                Managed the front of house reception area, maintaining office security by following safety procedures and controlling access via the reception desk.

                Handled all mail and courier services and maintained office supply inventories, replenishing as required.

                Managed meeting room bookings and catering requirements.

                Assisted Fleet Manager with management of company vehicles, issuing of fuel cards and maintaining log.

                Ensured company performance information was current and distributed to all site offices.

                Managed a dedicated community phone-line, logging all queries relating to the development project, ensuring all queries were directed to the relevant area Community Liaison Officer.

                Carried out Fire Warden duties as per company guidelines.

Key Achievements

                Organised project wide charity events and assisted with the Prince’s Trust Charity.

                Praised for managing volumes of challenging queries and complaints promptly and effectively with minimal disruption to the company during the Community Liaison Support role.

                Successfully assisted an office relocation for 100+ staff members to a different site location.

Baker Hughes                                                                                                                                         December 2007 – May 2015

Receptionist / Personal Assistant

Broad ranging role running the front of house reception area, providing office management support and undertaking the role of Personal Assistant to the Business Development Manager and team.

Key Responsibilities

                Provided front of house reception duties including visitor sign-in, telephone and e-mail management.

                Handled mail and courier deliveries, ordered office supplies and carried out facilities coordinator duties.

                Diary management and organisation of meeting rooms, catering and travel requirements.

                Created Project Training Handbooks and maintained the records library document control.

                Organised events for the Business Development Team and assisted the Business Development Manager with additional office duties as directed.

Key Achievements

                Credited with providing a consistently professional and welcoming front of house reception function.

                Recognised as charity representative and Macmillan event organiser, instrumental in coordinating Corporate Decathlon annual events.

Kirkwood Fyfe Opticians                                                                                               October 2004 - November 2007

Receptionist / Personal Assistant Cover

Worked within the busy front of house team to carry out general reception duties and provide administrative assistance. Undertook additional tasks such as Theatre Assistant during laser eye clinic and temporary Personal Assistant cover to the Director.

Key Responsibilities

                Scheduling patient appointments, ordering optical prescriptions, distributing monthly contact lens orders and completing patient credit control.

                Corresponding with Optometrists and General Practitioners.

Key Achievements

                Researched and implemented the Scotland’s Health at Work Scheme.

Cults Medical Practice                                                                                                        May 1998 – September 2004

Medical Receptionist Team Leader

Bespoke role created to support the Office Manager and GPs while leading the reception team. Responsible for scheduling patient appointments, checking-in patients and updating patient records ensuring strict confidentiality. Coded patient statistics for Central Register analysis.

A.B. Chalmers                                                                                                             October 1989 – September 1997

Assistant Buyer / Buyer

Worked within the Buying Department and subsequently managed the team, becoming the first female at Management level in the company. Responsible for managing all warehouse logistics, liaising with clients and suppliers, interviewing supplier representatives and attending conferences with the aim to introducing new products.

In-house training:                Assertiveness; Fire Warden

Open University:                People, Work and Society - Foundation

College:                                Secretarial Studies

O-Grades:                                Seven including English, Arithmetic, Accounting and Secretarial Studies

Driver’s Licence:                 Full UK Drivers Licence

Interests:                In my spare time I am a keen gardener and enjoy walking. I am proud to have completed charity events such as The Baker Hughes 10K and Kilt Walk Aberdeen.