Social Media Manager CV

Wormit, Fife


  • Social Media Manager



    Personal Details
    Telephone Number:   View Contact Details
    City:   Wormit
    County:   Fife
    Desired job title:   Social Media Manager
    Location:   Wormit Fife
    Added On:   about 7 months ago

    Internal

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    Industries

    Accountancy Healthcare Retail

    Job Titles

    Accounts Payable Officer Psychology Store Manager Social Media Manager Deputy Manager

    Skills

    Social Media Delivering training Facebook Instagram Analytics improving shopping experience Audit Team Management great shopping experience People Management develop future managers P&L management

    Qualifications

    DipHE Politics DipHE arts DipHE social sciences Healthcare, Nursing & Medical Psychology

    Employment History

    Social Media Manager

    2016 - Present

    I currently work with business to support their social media strategy on a freelance basis. This includes- * Social media consultancy * Delivering training across all platforms including- Facebook, Instagram and TikTok * Helping businesses understand analytics so that they implement a growth strategy * Working with business owners and their teams to deliver short, medium and long term goals for the platforms that they are involved with * Creating and delivering marketing plans * Day to day running of social media accounts


    Store Manager

    2015 - 2016

    This was a fixed term contract during the Christmas period. Main responsibilities included- * People management * High volume stock management * Managing guest service in line with Disney's benchmark guest service principles * Planning labour to meet the needs of Peak


    Store Manager

    2015 - 2015

    : In this position I was signed off my technical training period and was awaiting an appointment. Whilst waiting I supported the region with the following company projects- * Role profile clarification * Increases in productivity- Right people, right place, right time * Store closing/re location


    Store Manager

    2013 - 2015

    In this position as a convenience Store Manager my role purpose was to deliver an ever improving shopping experience for customer through great people and process management and delivering results by role modelling Sainsbury's values. I managed a team of 4 team leaders and 1 Deputy Manager along with store colleagues. ------- 80% of my role was spent through improving performance through coaching and delivery and 20% of my role involved detailed planning. Key responsibilities include- * To ensure my store was legal, safe and secure for all by making sure all risk assessments were in place and procedures for legal and safe are followed at all times * I spent quality time coaching my team to ensure that they were compliant on all legal and safe areas such as payroll, advertising control and food safety * To deliver sales and profit targets * To create a great shopping experience for customers by understanding the community in which my store traded, getting to know my local customers and making sure I got into the detail of my store every week by ensuring my colleagues are clear on the importance of cleanliness, quality, display and availability of products in my store * Grow talent and develop future managers * Create weekly, monthly and quarterly trading plans based on local trading patterns and events. * P&L management and audit compliance


    Showroom Sales Manager

    2010 - 2013

    : In this position I was responsible for the delivery of sales and profit targets of the showroom department which had an annual turnover of £ 4.7m. I lead and inspired my team to live and breathe the company's vision of becoming the helpful home improvement company and to create better homes and better lives for our customers through the delivery of an excellent shopping experience. Accountable for my own ``shop within a shop'', I worked closely with the service, stock and unit manager to ensure that the department delivers in sales, service and stock management. 80% of time spent managing sales team of 12 (4 sales consultants and 8 service advisor's) key responsibilities included- * The delivery of sales and profit targets (Trade and retail) via weekly, monthly and quarterly business planning * Coaching my team via observations and feedback on a daily basis in order to maximise sales opportunities by ensuring my team are having great conversations with our customers * Creating strong working relationships with our trade and small/large business owners through the recruitment of new business while ensuring we are delivering on the expectations of our existing customers in the * Measuring performance against performance indicators and setting improvement plans based on the identification of training needs * Dealing with high level customer complaints and coaching my team on problem solving techniques * Regularly developing local marketing strategies in order to generate business for the store. * Hosted trade events on a regular basis in order to generate business opportunities, explain our proposition to local business owners and to establish our offer further in the local market * Maintaining a full awareness of profit margins in order to pass on great deals in order to retain trade customers whilst remaining profitable 20% of time spent managing the whole store. Key responsibilities included- * Act


    Sales Manager

    2009 - 2010

    : New store opening Showroom In this position I was responsible for leading and inspiring my team to achieve sales and profit targets in my department which had an annual turnover of £ 3.7m. 80% of time was spent managing own team of 10 (2 sales consultants and 8 service advisor's). Key responsibilities included- * Creating a shopping environment where customers received an excellent shopping experience to ensure we stood out from our competitors * The delivery of sales and profit targets (Trade and retail) via weekly, monthly and quarterly business planning * Providing sales staff with the skills and coaching support they needed in order to support the continuous improvement of our service advisor's via weekly and monthly reviews * Ensuring staff are equipped to deal with a variety of customer types and have the tools and sales leavers they need in order to close the business down * Staff development and completion of appraisals. Daily coaching conversations via a number of methods * Measuring performance against performance indicators and KPI's and setting improvement plans based on the identification of training needs * Developing my teams knowledge of competitor activity ensuring that I helped them understand what they key differences are between us and our competitors so that we can sell our proposition with confidence. This is done via weekly competitor visits around the Kirkcaldy area and keeping up to date with competitor activity online * Regularly developing local marketing strategies in order to generate business for the store Maintaining a full awareness of profit margins in order to pass on great deals in order to retain trade customers whilst remaining profitable 20% of time was spent managing the whole store. Key responsibilities included- * Responsible for the health and safety of the store and signed off the health and safety of the store on a weekly and monthly basis along with hold


    Showroom Sales Manager

    2007 - 2009

    : In this post I was responsible for the delivery of sales and profit targets within my department and across the store. I also worked alongside the Unit Manager to deliver the local business plan. Key responsibilities included- * Stock management and effective stock put away * Deployment planning * Customer complaint handling * Cash office management * Creating a shopping environment where customers receive an excellent shopping experience to ensure we stand out from our competitors * The delivery of sales and profit targets (Trade and retail) via weekly, monthly and quarterly business planning * Managing performance


    Trading Manager

    2006 - 2007

    I was responsible for a self-driven training plan that was overseen by the Unit Manager and Regional HR partner. During this my remit was to plan and implement a business project which successfully increased the footage of stock resulting in an increase of sales within the store. Due to my ability I completed the training programme within a short period of time leading to my sign off and appointment in store. Selected achievements:


    Education History

    2004 - 2007

    Name of Institution: University of Dundee

    Education Title: DipHE

    Major: arts, social sciences, Politics, Psychology

    Description: Diploma of higher education arts and social sciences (Politics and Psychology)



    Personality Assessment data not available!


    Social Media Manager CV Profile

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    Experienced retail/social media manager with extensive experience working in the retail industry managing small to large teams across the DIY, food and high street categories. Highly adaptable and people focused with a comprehensive knowledge of all social media platforms. Driven to achieve successful outcomes for any given task

     

     

    Transferable Skills/Professional experience

     

                    Comprehensive knowledge of all social media platforms

                    Full understanding of social media analytics and how to grow presence/sales

                    Highly skilled sales coach

                    Experienced people manager with success stories from both large and small teams

                    The ability to manage performance through appraisals, performance improvement planning, absence management, disciplinary procedures and grievance management

                    The ability to create and deliver comprehensive training programmes to support continuous improvement for either personal or business goals

                    Business planning experience and coaching ability- Weekly, quarterly and yearly

                    Highly experienced disciplinary and appeals manager

                    Project management- New store openings, store revamps and change process

                    Driven process manager

                    Experienced in managing managers

                    Negotiation & influencing skills

                    Strong communication skills both written and oral

                    Financial management, budgets and P&L

    Career History:

     

     

    March 2016 to Present:  Social Media Manager

     

    I currently work with business to support their social media strategy on a freelance basis. This includes-

     

                    Social media consultancy

                    Delivering training across all platforms including- Facebook, Instagram and TikTok

                    Helping businesses understand analytics so that they implement a growth strategy

                    Working with business owners and their teams to deliver short, medium and long term goals for the platforms that they are involved with

                    Creating and delivering marketing plans

                    Day to day running of social media accounts

     

    September 2015 to March 2016: Store Manager at Disney

     

    This was a fixed term contract during the Christmas period. Main responsibilities included-

     

                    People management

                    High volume stock management

                    Managing guest service in line with Disney’s benchmark guest service principles

                    Planning labour to meet the needs of Peak

     

     

    January 2015 to September 2015: Store Manager at Iceland

     

    In this position I was signed off my technical training period and was awaiting an appointment. Whilst waiting I supported the region with the following company projects-

     

                    Role profile clarification

                    Increases in productivity- Right people, right place, right time

                    Store closing/re location

     

    March 2013 to January 2015: Store Manager at Sainsbury’s

     

    In this position as a convenience Store Manager my role purpose was to deliver an ever improving shopping experience for customer through great people and process management and delivering results by role modelling Sainsbury’s values. I managed a team of 4 team leaders and 1 Deputy Manager along with store colleagues.

     

    80% of my role was spent through improving performance through coaching and delivery and 20% of my role involved detailed planning. Key responsibilities include-

     

                    To ensure my store was legal, safe and secure for all by making sure all risk assessments were in place and procedures for legal and safe are followed at all times

                    I spent quality time coaching my team to ensure that they were compliant on all legal and safe areas such as payroll, advertising control and food safety

                    To deliver sales and profit targets

                    To create a great shopping experience for customers by understanding the community in which my store traded, getting to know my local customers and making sure I got into the detail of my store every week by ensuring my colleagues are clear on the importance of cleanliness, quality, display and availability of products in my store

                    Grow talent and develop future managers

                    Create weekly, monthly and quarterly trading plans based on local trading patterns and events.

                    P&L management and audit compliance

     

     

    July 2010 to March 2013:  Showroom Sales Manager B&Q Warehouse Dundee

     

    In this position I was responsible for the delivery of sales and profit targets of the showroom department which had an annual turnover of £4.7m. I lead and inspired my team to live and breathe the company’s vision of becoming the helpful home improvement company and to create better homes and better lives for our customers through the delivery of an excellent shopping experience.

    Accountable for my own “shop within a shop”, I worked closely with the service, stock and unit manager to ensure that the department delivers in sales, service and stock management.

     

    80% of time spent managing sales team of 12 (4 sales consultants and 8 service advisor's)

     

    key responsibilities included-

     

                    The delivery of sales and profit targets (Trade and retail) via weekly, monthly and quarterly business planning

                    Coaching my team via observations and feedback on a daily basis in order to maximise sales opportunities by ensuring my team are having great conversations with our customers

                    Creating strong working relationships with our trade and small/large business owners through the recruitment of new business while ensuring we are delivering on the expectations of our existing customers in the Dundee/Tayside area

                    Measuring performance against performance indicators and setting improvement plans based on the identification of training needs

                    Dealing with high level customer complaints and coaching my team on problem solving techniques

                    Regularly developing local marketing strategies in order to generate business for the store.

                    Hosted trade events on a regular basis in order to generate business opportunities, explain our proposition to local business owners and to establish our offer further in the local market

                    Maintaining a full awareness of profit margins in order to pass on great deals in order to retain trade customers whilst remaining profitable

     

     

    20% of time spent managing the whole store.

     

    Key responsibilities included-

     

                    Actively involved in the units P&L account, inputting into decisions made on staff costs, property repairs and complaint management

                    Managing performance through appraisals, performance improvement planning, absence management, disciplinary procedures and grievance management

                    Health and safety, audit compliance, deployment planning and cost reduction strategies

                    Stock management

     

    February 2009 to July 2010: New store opening Showroom Sales Manager B&Q Kirkcaldy

     

    In this position I was responsible for leading and inspiring my team to achieve sales and profit targets in my department which had an annual turnover of £3.7m.

     

    80% of time was spent managing own team of 10 (2 sales consultants and 8 service advisor's). Key responsibilities included-

     

                    Creating a shopping environment where customers received an excellent shopping experience to ensure we stood out from our competitors

                    The delivery of sales and profit targets (Trade and retail) via weekly, monthly and quarterly business planning

                    Providing sales staff with the skills and coaching support they needed in order to support the continuous improvement of our service advisor's via weekly and monthly reviews

                    Ensuring staff are equipped to deal with a variety of customer types and have the tools and sales leavers they need in order to close the business down

                    Staff development and completion of appraisals. Daily coaching conversations via a number of methods

                    Measuring performance against performance indicators and KPI’s and setting improvement plans based on the identification of training needs

                    Developing my teams knowledge of competitor activity ensuring that I helped them understand what they key differences are between us and our competitors so that we can sell our proposition with confidence. This is done via weekly competitor visits around the Kirkcaldy area and keeping up to date with competitor activity online

                    Regularly developing local marketing strategies in order to generate business for the store Maintaining a full awareness of profit margins in order to pass on great deals in order to retain trade customers whilst remaining profitable

     

     

    20% of time was spent managing the whole store. Key responsibilities included-

     

                    Responsible for the health and safety of the store and signed off the health and safety of the store on a weekly and monthly basis along with holding regular committee meetings to ensure that accidents were prevented at all times and reported accurately

                    Managing performance through appraisals, performance improvement planning, absence management, disciplinary procedures and grievance management

                    Audit compliance

                    Deployment planning

                    Stock management

     

    June 2007 to February 2009: Showroom Sales Manager B&Q East Kingsway Dundee

     

    In this post I was responsible for the delivery of sales and profit targets within my department and across the store. I also worked alongside the Unit Manager to deliver the local business plan.

     

    Key responsibilities included-

     

                    Stock management and effective stock put away

                    Deployment planning

                    Customer complaint handling

                    Cash office management

                    Creating a shopping environment where customers receive an excellent shopping experience to ensure we stand out from our competitors

                    The delivery of sales and profit targets (Trade and retail) via weekly, monthly and quarterly business planning

                    Managing performance

     

    November 2006 to June 2007: Trainee Trading Manager

     

    I was responsible for a self-driven training plan that was overseen by the Unit Manager and Regional HR partner. During this my remit was to plan and implement a business project which successfully increased the footage of stock resulting in an increase of sales within the store.  Due to my ability I completed the training programme within a short period of time leading to my sign off and appointment in store.

     

    Selected achievements:

     

                    Effectively managed a team of people on a small scale which enabled me to be selected to become part of the leadership team who successfully opened B&Q Kirkcaldy in 2009

                    Effectively implemented a significant amount of change in the business including redundancy consultation, contractual changes to shift patterns, significant changes to the service experience in store and implementing a cultural change with a move towards helpful service weekends and effective product demonstrations

                    During my time at Sainsbury’s I was responsible for delivering the areas stock loss agenda where I supported the area manager in delivering comprehensive training and coaching to all stock loss focus stores in a large geographical area. My focus areas were- Inventory management, depot relationship, depot shortage claims, supplier shortage claims, depot damages and theft. After a successful year I achieved an 8k variance to budget on the areas overall KPI for stock loss and was recognised for this at a regional road show

                    The successful transition into a career in SM management

     

     

    Education:

     

    Qualifications;

     

    2004 to 2007 University of Dundee

     

    Diploma of higher education arts and social sciences (Politics and Psychology)

     

         

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