Corporate and Customer Services Director CV

Larne, Antrim


  • Corporate and Customer Services Director

    Northern Ireland Civil Service Sports Association



    Personal Details
    Telephone Number:   View Contact Details
    City:   Larne
    County:   Antrim
    Desired job title:   Corporate and Customer Services Director
    Salary:   £40001 - £60000
    Location:   Larne Antrim
    Education Level:   Masters
    Last Login:   about 7 months ago

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    Industries

    Banking Engineering HR IT Procurement Health & Safety Senior Management Telecommunications customer-service

    Job Titles

    Mortgage Broker HR Manager .NET Developer CCTV Security Contracts Supervisor Customer Relationship Manager

    Skills

    Maintenance Nortel Project Management capital development Corporate Management day HR management managed relationships managing NICSSA the day National Examining Board for Supervisory Management

    Qualifications

    Master of Science Business CertHE Distribution Studies CertHE General Management CertHE INFORMATION TECHNOLOGY APPLICATIONS City & Guilds London NEBOSH General Certificate OCCUPATIONAL HEALTH & SAFETY BTEC National Certificate Advancing skills BTEC National Certificate Enabling Principles BTEC National Certificate Information Technology fundamentals BTEC National Certificate Software Principles GCSE

    Employment History

    Corporate and Customer Services Director

    2009 - Present

    Facilities Management:- Managing of a 25 acre sports facility site with capital assets in excess of £ 15M, responsible for Procurement/Contract management, Health & Safety and Maintenance and Service programs. Project Management:- I was responsible for delivering a number of capital development projects. One example is 'PlayBall', a £ 2.4M project consisting of 10 acres of synthetic sporting grounds with a multi-function activity building and changing facilities. I successfully delivered the project on time and within budget. Corporate Management:- I was responsible for ensuring that NICSSA's multi-disciplined business operations continued to meet all statutory and legal requirements and negotiating comprehensive insurance cover in line with changing dynamics of our operating environment. Customer Relationship Management:- I was responsible for managing NICSSA's relationship with all of its customers including the membership database of 8500 members spread throughout N. Ireland. I also managed relationships with sporting governing bodies and stakeholders of NICSSA including government departments and agencies. Human Resources Management:- I was responsible for the day to day HR management of all 45 multi- disciplined staff.


    Customer Relationship Manager

    2000 - 2019

    Nortel Networks - ------- I was responsible for a number of Nortel's largest customers such as British Telecoms (BT) throughout the UK and Ireland and EIRCOM Telecommunication throughout Ireland. My role was to agree and finalise contractual orders and assume responsibility completely for delivery on time


    Education History

    Name of Institution: Belfast Institute Of Higher Education

    Institute Location: , Belfast, , UK

    Education Title: GCSE

    Major: Mathematics, English Literature


    Name of Institution: BELFAST INSTITUTE OF HIGHER EDUCATION

    Institute Location: , Belfast, , UK

    Education Title: CertHE

    Major: INFORMATION TECHNOLOGY APPLICATIONS

    Description: BTEC NATIONAL CERTIFICATE Advancing skills profile Information Technology fundamentals Software Principles Enabling Principles Quantitative Methods Business Systems Office Skills and Technology


    Name of Institution: East Antrim Institute Of Higher Education

    Institute Location: , BELFAST, , UK

    Education Title: CertHE

    Major: General Management

    Description: NATIONAL EXAMINING BOARD FOR SUPERVISORY MANAGEMENT


    Name of Institution: University Of Ulster

    Institute Location: , BELFAST, , UK

    Education Title: CertHE

    Major: Distribution Studies

    Description: Customer Supply Chain Managing People Leadership and Change Managing Processes


    Name of Institution: University Of Ulster

    Institute Location: , Belfast, , UK

    Education Title: Master of Science

    Major: Business

    Description: AWARDED WITH DISTINCTION in the following subjects:- Business Improvement Strategies Financial and Non Financial Business Performance Measures Business Process Improvement Business Leadership & Change Innovation & Learning People and Results Customer Supply Chain Research and Project Management



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    Corporate and Customer Services Director CV Profile

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    Larne, ########

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    Professional summary

    I am a self-driven, highly motivated and multi-disciplined professional with 30 years of experience managing people, processes, business growth and delivering customer services. I have a broad range of evidence-based experience of assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. I am resourceful and well organised with an excellent leadership and team building record. I am also a meticulous planner, excellent at juggling multiple tasks and working under pressure. My broad industry experience includes Facilities Management, Corporate Management, CRM and HR Management all at a strategic and operational level.

    Work history

    11/2009 12/2019

    Corporate and Customer Services Director

    Northern Ireland Civil Service Sports Association (NICSSA) Belfast

    Facilities Management:-

    Managing of a 25 acre sports facility site with capital assets in excess of £15M, responsible for Procurement/Contract management, Health & Safety and Maintenance and Service programs.

    Project Management:-

    I was responsible for delivering a number of capital development projects. One example is 'PlayBall', a £2.4M project consisting of 10 acres of synthetic sporting grounds with a multi-function activity building and changing facilities. I successfully delivered the project on time and within budget.

    Corporate Management:-

    I was responsible for ensuring that NICSSA's multi-disciplined business operations continued to meet all statutory and legal requirements and negotiating comprehensive insurance cover in line with changing dynamics of our operating environment.

    Customer Relationship Management:-

    I was responsible for managing NICSSA's relationship with all of its customers including the membership database of 8500 members spread throughout N. Ireland. I also managed relationships with sporting governing bodies and stakeholders of NICSSA including government departments and agencies.

    Human Resources Management:-

    I was responsible for the day to day HR management of all 45 multi- disciplined staff.

     

    10/2000 11/2019

    Customer Relationship Manager

    Nortel Networks Belfast

    I was responsible for a number of Nortel's largest customers such as British Telecoms (BT) throughout the UK and Ireland and EIRCOM Telecommunication throughout Ireland. My role was to agree and finalise contractual orders and assume responsibility completely for delivery on time

    Skills

                    Communication and Negotiation

                    Analytical Problem Solver

                    Methodical Planning and Organisational skills

                    People Leader/Manager

                    Team Player

                    Proficient I.T. Skills

                    Account management

                    Budgeting and reporting

                    Customer-focused

    Education

    2006

    Master of Science: Business Improvement

    University Of Ulster Belfast

    AWARDED WITH DISTINCTION in the following subjects:-

    Business Improvement Strategies

    Financial and Non Financial Business Performance Measures

    Business Process Improvement

    Business Leadership & Change

    Innovation & Learning

    People and Results

    Customer Supply Chain

    Research and Project Management

     

    2000

    Certificate of Higher Education: Distribution Studies

    University Of Ulster BELFAST

    Customer Supply Chain

    Managing People

    Leadership and Change

    Managing Processes

     

    1998

    Certificate of Higher Education: General Management

    East Antrim Institute Of Higher Education BELFAST

    NATIONAL EXAMINING BOARD FOR SUPERVISORY MANAGEMENT

     

    1997

    Certificate of Higher Education: INFORMATION TECHNOLOGY APPLICATIONS

    BELFAST INSTITUTE OF HIGHER EDUCATION Belfast

    BTEC NATIONAL CERTIFICATE

    Advancing skills profile

    Information Technology fundamentals

    Software Principles

    Enabling Principles

    Quantitative Methods

    Business Systems

    Office Skills and Technology

     

    1982

    GCSE

    Belfast Institute Of Higher Education Belfast

    Mathematics

    English Literature

    Certifications

    NEBOSH NATIONAL CERTIFICATE IN OCCUPATIONAL HEALTH & SAFETY

    Additional information

    Prior to Management, I worked as an engineer:-

    1979 - I began my career as an apprentice 'Electrician' and attained my final City & Guild of London qualifications in 1982.

    1982 - I then began my career as a 'Security Engineer' installing commercial and domestic intruder alarm systems, fire alarm systems, CCTV systems and door entry systems.

    1990 - I became a 'Field Installation Manager' in the security industry. This was my first management role and I remained in this post before leaving to go to Nortel in 2000.

    I firmly believe that my experience working as a 'Security Engineer' and 'Field Installation Manager' has given me a valuable education and preparation for managing facilities, contracts and people and integrating my skills into any business or industrial setting.

    Thank you for taking the time to read my CV and please do not hesitate to contact me for clarification or additional information.

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