Service & Breakdown Engineer CV

Methven, Perth


  • Service & Breakdown Engineer



    Personal Details
    Telephone Number:   View Contact Details
    City:   Methven, Perth
    Desired job title:   Service & Breakdown Engineer
    Location:   Methven, Perth
    Added On:   about 7 months ago

    Internal

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    Industries

    Construction oil-gas

    Job Titles

    Plumbing Service & Breakdown Engineer Dual Fuel Smart Metering Operative

    Skills

    Customer Service Fault Diagnosis Gas Safe Certification of Competence Problem Solving Customer Satisfaction

    Qualifications

    Scottish Highers Physical Education Scottish Standard Grades Mathematics Construction & Property Plumbing

    Employment History

    Service & Breakdown Engineer

    2018 - Present

    WRB Gas Responsibilities: * Safe working practices at all times * Adhering to Gas Safe procedures and ensure customer safety * Servicing of gas appliances * Maintenance of gas appliances * Fault diagnosis of gas appliances * Installations * Providing high levels of customer service * Working efficiently * Upsell of gas appliances and controls * Demonstrating operations of gas appliances and controls * Use of company computer systems


    Dual Fuel Smart Metering Operative

    2016 - 2018

    Responsibilities: * Installation of gas and electric smart meters within customer homes * Ensuring customer safety * Adapting to individual customer needs * Inspection of gas appliances * Identifying unsafe situations * Rectifying unsafe situations * Providing excellent customer service * Working efficiently and safely * Logging and use of computer field systems * Problem solving * The removal of gas and electric meters * Building customer rapport * Demonstrating installed equipment


    Plumbing & Heating Engineer

    2014 - 2016

    Responsibilities: * Installation of gas appliances * Wiring of boiler and heating systems * Servicing of gas appliances * Problem solving * Working to deadlines * Gas appliance fault diagnosis * Boiler part replacements * Identifying unsafe situations * Installation of gas pipework * Maintaining customer satisfaction * General plumbing duties * Attending required college course and exams to attain Gas Safe qualifications


    Apprentice Plumber

    2012 - 2014

    Responsibilities: * General plumbing duties * Maintaining council properties * Repair and maintenance of plumbing systems within council houses * Attending relevant college course and exams


    Customer Service Advisor

    2011 - 2012

    Responsibilities: * Interacting with customers, ascertaining their needs and requirements * The upsell of gas and electric as well as additional products * Providing quality customer service and reassurance * Adhering to company procedures * Identifying and resolving customer concerns * Recording data accurately on company systems


    Education History

    - 2009

    Name of Institution: St Johns RC Academy

    Institute Location: , Perth, , UK

    Major: Mathematics


    2009 - 2010

    Name of Institution: St Johns RC Academy

    Institute Location: , Perth, , UK

    Education Title: Scottish Standard Grades

    Major: English, Physical Education, History, Craft & Design, French

    Description: Standard Grade - English - 3 Physical Education - 1 History - 2 Craft & Design - 3 French - 4


    Name of Institution: St Johns RC Academy

    Institute Location: , Perth, , UK

    Education Title: Scottish Highers

    Major: Physical Education


    Name of Institution: Perth College

    Institute Location: , Perth, , UK

    Education Title: SVQ

    Major: Plumbing



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    Service & Breakdown Engineer CV Profile

     

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    Personal Statement

     

    I consider myself an ideal candidate for the role, as I am a highly motivated, driven individual who relishes on delivering excellent customer service and delivering high standards of safe working practices. I am currently available for immediate start due to having been made redundant in the past weeks. I bring an extensive background of knowledge and experience within the gas industry with a hands on practical, proven track record of being able to adapt and undertake any challenge put in my way. I am an ambitious individual who thrives on new challenges every day and enhancing and developing my knowledge and experience.

     

    I also bring fully up to date and renewed ACS which have been sat and passed week commencing 13th July 2020.

     

    Qualifications

     

    Gas Safe Certification of Competence

     

                    CCN1

                    CENWAT

                    CPA1

                    CKR1

                    HTR1

                    USHW10

                    WB2014

                    MET1

     

    SVQ Level 3 Plumbing - July 2015

    Perth College UHI, Perth

     

    Work Experience

     

    Service & Breakdown Engineer – December 2018 – July 2020

    WRB Gas

     

    Responsibilities:  

     

                    Safe working practices at all times

                    Adhering to Gas Safe procedures and ensure customer safety

                    Servicing of gas appliances

                    Maintenance of gas appliances

                    Fault diagnosis of gas appliances

                    Installations

                    Providing high levels of customer service

                    Working efficiently

                    Upsell of gas appliances and controls

                    Demonstrating operations of gas appliances and controls

                    Use of company computer systems

     

    Dual Fuel Smart Metering Operative - September 2016 – December 2018

    Scottish & Southern Energy, Perth

     

    Responsibilities:

     

                    Installation of gas and electric smart meters within customer homes

                    Ensuring customer safety

                    Adapting to individual customer needs

                    Inspection of gas appliances

                    Identifying unsafe situations

                    Rectifying unsafe situations

                    Providing excellent customer service

                    Working efficiently and safely

                    Logging and use of computer field systems

                    Problem solving

                    The removal of gas and electric meters

                    Building customer rapport

                    Demonstrating installed equipment

     

    Plumbing & Heating Engineer - August 2014 - September 2016

    A Hosie & Son, Perth

     

    Responsibilities:

     

                    Installation of gas appliances

                    Wiring of boiler and heating systems

                    Servicing of gas appliances

                    Problem solving  

                    Working to deadlines

                    Gas appliance fault diagnosis

                    Boiler part replacements

                    Identifying unsafe situations

                    Installation of gas pipework

                    Maintaining customer satisfaction

                    General plumbing duties

                    Attending required college course and exams to attain Gas Safe qualifications

     

    Apprentice Plumber - December 2012 - August 2014

    Perth & Kinross Council, Perth

     

    Responsibilities:

     

                    General plumbing duties

                    Maintaining council properties

                    Repair and maintenance of plumbing systems within council houses

                    Attending relevant college course and exams

     

    Customer Service Advisor - July 2011 - December 2012

    Scottish & Southern Energy, Perth

     

    Responsibilities:

     

                    Interacting with customers, ascertaining their needs and requirements

                    The upsell of gas and electric as well as additional products

                    Providing quality customer service and reassurance  

                    Adhering to company procedures

                    Identifying and resolving customer concerns

                    Recording data accurately on company systems

     

     

     

     

    References

     

    WRB Gas
    Jordan Stark

    Supervisor

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    Scottish & Southern Energy
    Lee Fergusson

    Smart Metering Manager

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    Education

     

    Higher - Physical Education - C May 2011

    St Johns RC Academy, Perth

     

    Intermediate 1 - Mathematics - C May 2009

    St Johns RC Academy, Perth

     

    Standard Grade - 2009/2010

    St Johns RC Academy, Perth

     

    English – 3 Physical Education – 1 History – 2 Craft & Design – 3
    French - 4

     

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