Practice Manager CV

Holywood, Co Down


  • Practice Manager

    Kerrsland Surgery



    Personal Details
    Telephone Number:   View Contact Details
    City:   Holywood
    County:   Co Down
    Desired job title:   Practice Manager
    Location:   Holywood Co Down
    Added On:   about 8 months ago

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    Industries

    Accountancy Banking Healthcare medicine

    Job Titles

    Accounts Payable Officer Midwife Quantitative Analyst Mental Health self employed an administrator Data Controller Human Resources- Recruitment, Training receptionists a supervisor Practice Manager

    Skills

    Adv CeMAP Qualification Certificate for Financial Advisers Certificate in Financial Advice Certificate in Regulated Equity Release Qualification surgery medicines management manage the call appraisals Teamwork Stroke Sick Leave Inpatients Flexible Working Grievances Cost Reduction Audit Annual Leave Yellow Fever Immunization Child Health Hypertension Asthma

    Qualifications

    A Levels Economics A Levels Mathematics A Levels Physics GCSE Diploma Health Diploma Management Social Care & Child Care Primary care

    Employment History

    Practice Manager

    2017 - Present

    Kerrsland Surgery ------- Key Responsibilities The Practice has circa. 8200 patients and has one main site. There are four GPs, a nursing sister, four nurses, a supervisor and nine receptionists who work at Kerrsland Surgery. We also have midwife and health visitors who are employed by the trust, who attend to help with additional services. The practice is also a recognised Queens University teaching practice for medical students. In addition there is a dedicated private travel clinic looking after circa 2500 patients per year. The practice offers a variety of services to our patients, which include: Chronic Disease Clinics to include COPD, Vascular, Asthma and Hypertension. Child Health and Immunisations, we are one of a few practices, which offer a Yellow Fever Holiday clinic Smoking Cessation Advice, Minor Injury Clinics. Minor Surgery Clinics for injections and Incisions. Mental Health, Learning Disabilities, Stroke and Diabetes Clinics. As practice manager my duties are varied but include all aspects of running a busy practice to allow the GPs to get on with seeing patients. Prioritising workload being a key skill. Some of the key areas are: Human Resources- Recruitment, Training, Annual Reviews, Motivation, work performance, time keeping, sick absence, annual leave, annual appraisals, flexible working requests, ensuring correct documentation is used at all times, conducting investigations, disciplinaries, appeals and grievance hearings. Teamwork and excellence in communication. Key achievements - Change of terms and conditions of staff to increase the flexibility and use of available resource to meet the needs of the practice. Implementing staff efficiencies in line with company goals / values, while meeting the needs of patients. Fast turn around times in recruitment to fill vital positions. Being fair with all team members. Reduction in sick absence and managing annual leave to meet the needs of a busy practice. Finances- Co


    Practice Manager

    2011 - 2017

    Key Responsibilities The Practice has circa. 9500 patients and has one main site and one branch site. There are six GPs, a nursing sister, two nurses, two Health Care Assistants, a supervisor and seven receptionists who work for Ormeau Health Centre. We also have midwife and health visitors who are employed by the trust, who attend to help with additional services. The practice is also a recognised Queens University teaching practice for medical students. There is a Drug Research Unit on site which employ's a nursing sister, two self employed nurses and an administrator. I am responsible for the above but also manage and also manage the partners property company. The practice offers a variety of services to our patients, which include: Chronic Disease Clinics to include COPD, Vascular, Asthma and Hypertension. Child Health and Immunisations, we are one of a few practices, which offer a Yellow Fever Holiday clinic Smoking Cessation Advice, Minor Injury Clinics. Minor Surgery Clinics for injections and Incisions. Mental Health, Learning Disabilities, Stroke and Diabetes Clinics. As practice manager my duties are varied but include all aspects of running a busy practice to allow the GPs to get on with seeing patients. Prioritising workload being a key skill. Some of the key areas are: Human Resources- Recruitment, Training, Annual Reviews, Motivation, work performance, time keeping, sick absence, annual leave, annual appraisals, flexible working requests, ensuring correct documentation is used at all times, conducting investigations, disciplinaries, appeals and grievance hearings. Teamwork and excellence in communication. Key achievements - Implementing staff efficiencies in line with company goals / values, while meeting the needs of patients. Fast turn around times in recruitment to fill vital positions. Being fair with all team members. Reduction in sick absence and managing annual leave to meet the needs of a busy practice. Finances- Co


    Financial Advisor

    2008 - 2011


    Regional Manager

    2006 - 2008

    & Warrington ------- Offered and accepted Redundancy April 08 Key Respsonsibilities * Responsible for maximising sales and profit accross branch Core Business Areas. * Manage 12 branches to achieve business goals of increasing profit while keeping the business risk and costs low. In line with regulatiry FSA compliance. * Development of sales and service stragegy for the region to maximize cross sales of Abbey National Mortgages, Retail Savings, General Insurance products, Current Accounts, Credit Cards, Personal Loans and all Regulated Investment Business. * including observations and constructive feedback. * Conducted regular branch visits to review income, costs, service, budgets, people. * Ensure department and individual skill sets are increased through specific product training, employee coaching and development * Monitor and supervise the regulated sales force of Mortgage and Financial Advisors. This involves compliance and audit checks. Key Successes * Moved Region from 13th and lowest in the division to 5th. * Maintained Audit record at A grade. * Improved customer service metrics from 76% to 92%


    2005 - 2006

    Area Manager - Belfast ------- Key Responsibilies * Responsible for maximising sales and profit accross branch Core Business Areas. * Development of sales and service stragegy to maximize cross sales of Abbey National Mortgages, Retail Savings, General Insurance products, Current Accounts, Credit Cards, Personal Loans and all Regulated Investment Business. * Coordinate and carry out training and development programs for team members including observations and constructive feedback. * Set sales targets for individual sales representatives * Work with the Regional Manager and strong team of Area Manager on a month basis to achieve our goals. * Manage a strong team of 22 individuals and 2 managers. * Monitor and supervise the regulated sales force. Key Success's * Consistently delivered results and maintained high level of branch performance - Branch moved from lowest flagship in the uk to the number 1 flagship in a year. * Moved staff levels to budget as significantly under budget. * Customer service at 90% * Compliance and Audit an A Grade.


    BRANCH MANAGER

    1999 - 2005

    Responsible for all business and operational managerial functions at branch level including: Key Responsibilities * Responsible for maximising sales and profit accross branch Core Business Areas. * Responsible for achieving branch business and service goals within the required timescales and budgets * Coordinate and carry out training and development programs for team members including observations and constructive feedback. Training the seven steps of selling observing and giving feedback. * Set sales targets for individual sales representatives * Ensure department and individual skill sets are increased through specific product training, employee coaching and development * Monitor and supervise the regulated sales force. Key Achievements * Met and exceeded sales objectives increasing branch performance from 46th to 3rd in UK in first year of management. * Consistently delivered results and maintained high level of branch performance - in top 5% of all UK branches annually. * Consistent A grade audits. * Customer service levels at 90%. * Maintained Sales Key Performance Indicators for Cross Sales.


    PROJECT MANAGER

    1999 - 1999

    * Responsible for developing proposals to senior management for operational reviews. * Documented and presented recommendations to senior management. * Initiated, systemised and managed a review of bank examinations and bank applications processing activities - specific to the implementation of a new software system to the retail network. Roll out new system software to branch network. * Developed long range plan, operating budgets for Training Needs for UK software role out.


    SENIOR Customer Advisor

    1998 - 1999

    Regional Relief (NI) ------- * Carried out all advisor responsibilities in assigned branches, as regional cover * Rapidly adapted to local branch requirements, selling full range of financial products and advising clients whilst focusing on branch current key objectives * Met and exceeded set sales and service targets and deliverables * Identified genuine opportunities from leads generated by company marketing activities * Coached junior client Advisor in client service skills, sales skills and company policies and procedures


    1993 - 2005


    Education History

    2000 - 2001

    Education Title: CeFA

    Description: Certificate in Financial Advice


    Name of Institution: CeMAPTM Fully Qualified

    Education Title: Certificate in Mortgage Advice


    Education Title: CeRCC Qualification


    Education Title: CeRER


    Education Title: Adv CeMAP Qualification


    Education Title: Diploma

    Major: Primary Care, Health, Management


    Name of Institution: Grosvenor Grammar School

    Institute Location: , , , UK

    Education Title: GCSE's


    1983 - 1990

    Education Title: A Levels

    Major: Mathematics, Physics, Economics

    Description: 10 GCSE's Grosvenor Grammar School, N. Ireland


    Hobbies & Interest

    Interests: Kite Surfing, Sailing, Photography, Reading and Travel. References and certificates for all qualifications available on request


    Personality Assessment data not available!


    Practice Manager CV Profile

    Curriculum Vitae

    Mr #### #######

    Tel:  0###########

    Email: #####################

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    PROFESSIONAL EXPERIENCE

     

    Practice Manager

     

    Kerrsland Surgery                                December 2017- Current

     

    Key Responsibilities

     

    The Practice has circa. 8200 patients and has one main site.  There are four GPs, a nursing sister, four nurses, a supervisor and nine receptionists who work at Kerrsland Surgery.  We also have midwife and health visitors who are employed by the trust, who attend to help with additional services. The practice is also a recognised Queens University teaching practice for medical students.   In addition there is a dedicated private travel clinic looking after circa 2500 patients per year.

     

    The practice offers a variety of services to our patients, which include:

    Chronic Disease Clinics to include COPD, Vascular, Asthma and Hypertension.

    Child Health and Immunisations, we are one of a few practices, which offer a Yellow Fever Holiday clinic

    Smoking Cessation Advice, Minor Injury Clinics.

    Minor Surgery Clinics for injections and Incisions.

    Mental Health, Learning Disabilities, Stroke and Diabetes Clinics.

     

    As practice manager my duties are varied but include all aspects of running a busy practice to allow the GPs to get on with seeing patients.  Prioritising workload being a key skill.  Some of the key areas are:

     

    Human Resources-                Recruitment, Training, Annual Reviews, Motivation, work performance, time keeping, sick absence, annual leave, annual appraisals, flexible working requests, ensuring correct documentation is used at all times, conducting investigations, disciplinaries, appeals and grievance hearings. Teamwork and excellence in communication.  

    Key achievements – Change of terms and conditions of staff to increase the flexibility and use of available resource to meet the needs of the practice.  Implementing staff efficiencies in line with company goals / values, while meeting the needs of patients.

    Fast turn around times in recruitment to fill vital positions. Being fair with all team members.

    Reduction in sick absence and managing annual leave to meet the needs of a busy practice.

     

    Finances-                Control of income(QOF, Enhanced Services, Private Income)  and expenditure in the practice, All clinical service monthly, quarterly and annual claims, reduction of monthly expenses driving efficiencies to reduce costs, Oversee / reconcile bank accounts, paying creditors by cheque or BACS, running payroll for the staff monthly which includes the pension contributions.  Ensure all practice ensurance policies are in place to include public liability, buildings and contents policies, MDU, MPS, Practice locum insurance, Directors and partners insurance.

     

                    Key achievements increased gross profit by 16% in 5 years but only increasing expenses by 5% to achieve this. Increasing patient numbers by 12%.  Review of patient prevalence.  Net practice income increased by 28% in five years.

     

     

     

    Chronic Clinics-                Oversee and manage the call and recall of patients into the practice to review their health conditions.                 These patients are communicated to by mail, email, text , phone and clinically coded to reflect this has been carried out on at least three occasions throughout the year.

     

    Clinical Governance-                Ensure the practice is meeting all aspect of clinical governance by ensuring audits are completed, medicines management is controlled and appropriate protocols are in place and up to date.

     

    Patient Service                Offering excellence in patient care                 is at the forefront of what we do.  This helps reduce complaints.  From time to time we do receive them but these can be seen as opportunities to learn.

     

     

    Health & Safety-                Ensure risk assessments are carried out in the surgery for Fire Safety, Accidents, Near Misses, Work station assessments, pregnant workers risk assessments, PAT testing electrical equipment annually.  These need to be kept alive daily.

     

    I am nominate Data Controller for the practice and named on the licence.  

     

     

     

    Practice Manager                                                                                                                October 2011-                                                 December 2017

    Ormeau Health entre

     

    Key Responsibilities

     

    The Practice has circa. 9500 patients and has one main site and one branch site.  There are six GPs, a nursing sister, two nurses, two Health Care Assistants, a supervisor and seven receptionists who work for Ormeau Health Centre.  We also have midwife and health visitors who are employed by the trust, who attend to help with additional services. The practice is also a recognised Queens University teaching practice for medical students.  There is a Drug Research Unit on site which employ’s a nursing sister, two self employed nurses and an administrator.

     

    I am responsible for the above but also manage and also manage the partners property company.

    The practice offers a variety of services to our patients, which include:

    Chronic Disease Clinics to include COPD, Vascular, Asthma and Hypertension.

    Child Health and Immunisations, we are one of a few practices, which offer a Yellow Fever Holiday clinic

    Smoking Cessation Advice, Minor Injury Clinics.

    Minor Surgery Clinics for injections and Incisions.

    Mental Health, Learning Disabilities, Stroke and Diabetes Clinics.

     

    As practice manager my duties are varied but include all aspects of running a busy practice to allow the GPs to get on with seeing patients.  Prioritising workload being a key skill.  Some of the key areas are:

     

    Human Resources-                Recruitment, Training, Annual Reviews, Motivation, work performance, time keeping, sick absence, annual leave, annual appraisals, flexible working requests, ensuring correct documentation is used at all times, conducting investigations, disciplinaries, appeals and grievance hearings. Teamwork and excellence in communication.  

    Key achievements - Implementing staff efficiencies in line with company goals / values, while meeting the needs of patients.

    Fast turn around times in recruitment to fill vital positions. Being fair with all team members.

    Reduction in sick absence and managing annual leave to meet the needs of a busy practice.

     

    Finances-                Control of income(QOF, Enhanced Services, Private Income)  and expenditure in the practice, All clinical service monthly, quarterly and annual claims, reduction of monthly expenses driving efficiencies to reduce costs, Oversee / reconcile bank accounts, paying creditors by cheque or BACS, running payroll for the staff monthly which includes the pension contributions.  Ensure all practice ensurance policies are in place to include public liability, buildings and contents policies, MDU, MPS, Practice locum insurance, Directors and partners insurance.

     

                    Key achievements increased gross profit by 16% in 5 years but only increasing expenses by 5% to achieve this. Increasing patient numbers by 12%.  Review of patient prevalence.  Net practice income increased by 28% in five years.

     

     

     

    Chronic Clinics-                Oversee and manage the call and recall of patients into the practice to review their health conditions.                 These patients are communicated to by mail, email, text , phone and clinically coded to reflect this has been carried out on at least three occasions throughout the year.

     

    Clinical Governance-                Ensure the practice is meeting all aspect of clinical governance by ensuring audits are completed, medicines management is controlled and appropriate protocols are in place and up to date.

     

    Patient Service                Offering excellence in patient care                 is at the forefront of what we do.  This helps reduce complaints.  From time to time we do receive them but these can be seen as opportunities to learn.

     

     

    Health & Safety-                Ensure risk assessments are carried out in the surgery for Fire Safety, Accidents, Near Misses, Work station assessments, pregnant workers risk assessments, PAT testing electrical equipment annually.  These need to be kept alive daily.

     

    I am nominate Data Controller for the practice and named on the licence.  Although EMIS LV at present we are training the team on the use of EMIS Web.  I have given myself the title of super user and trained two other members of staff  to this level to support during the roll out.

     

     

    Financial Advisor (Self Employed)                                                                April 08 -                                                                 October 2011

     

     

    Santander

    Regional Manager (Permanent) – Wirral & Warrington                                                July 06 – April 08

    Offered and accepted Redundancy April 08

    Key Respsonsibilities

                    Responsible for maximising sales and profit accross branch Core Business Areas.

                    Manage 12 branches to achieve business goals of increasing profit while keeping the business risk and costs low.  In line with regulatiry FSA compliance.

                    Development of sales and service stragegy for the region to maximize cross sales of Abbey National Mortgages, Retail Savings, General Insurance products, Current Accounts, Credit Cards, Personal Loans and all Regulated Investment Business.

                    including observations and constructive feedback.

                    Conducted regular branch visits to review income, costs, service, budgets, people.

                    Ensure department and individual skill sets are increased through specific product training, employee coaching and development

                    Monitor and supervise the regulated sales force of Mortgage and Financial Advisors.  This involves compliance and audit checks.

     

    Key Successes

     

                    Moved Region from 13th and lowest in the division to 5th.

                    Maintained Audit record at A grade.

                    Improved customer service metrics from 76% to 92%

     

     

     

     

     

     

     

     

     

     

     

     

     

    Santander                                                                                                                                                April 05 – July 06

     

    Area Manager – Belfast Royal Avenue (Flagship)

     

    Key Responsibilies

     

                    Responsible for maximising sales and profit accross branch Core Business Areas.

                    Development of sales and service stragegy to maximize cross sales of Abbey National Mortgages, Retail Savings, General Insurance products, Current Accounts, Credit Cards, Personal Loans and all Regulated Investment Business.

                    Coordinate and carry out training and development programs for team members including observations and constructive feedback.

                    Set sales targets for individual sales representatives

                    Work with the Regional Manager and strong team of Area Manager on a month basis to achieve our goals.

                    Manage a strong team of 22 individuals and 2 managers.

                    Monitor and supervise the regulated sales force.

     

    Key Success’s

     

                    Consistently delivered results and maintained high level of branch performance  -  Branch moved from lowest flagship in the uk to the number 1 flagship in a year.

                    Moved staff levels to budget as significantly under budget.

                    Customer service at 90%

                    Compliance and Audit an A Grade.

     

    Alliance & Leicester Plc                                                                                                                 1993 - 2005

     

    BRANCH MANAGER

    Alliance & Leicester Ballymena                                                                                October 1999 -  April 05

     

    Responsible for all business and operational managerial functions at branch level including:

     

    Key Responsibilities

     

                    Responsible for maximising sales and profit accross branch Core Business Areas.

                    Responsible for achieving branch business and service goals within the required timescales and budgets

                    Coordinate and carry out training and development programs for team members including observations and constructive feedback. Training the seven steps of selling observing and giving feedback.

                    Set sales targets for individual sales representatives

                    Ensure department and individual skill sets are increased through specific product training, employee coaching and development

                    Monitor and supervise the regulated sales force.

     

    Key Achievements

     

                    Met and exceeded sales objectives increasing branch performance from 46th                to 3rd in UK in first year of management.

                    Consistently delivered results and maintained high level of branch performance  - in top 5% of all UK branches annually.

                    Consistent A grade audits.

                    Customer service levels at 90%.

                    Maintained Sales Key Performance Indicators for Cross Sales.

     

     

     

     

     

     

     

    PROJECT MANAGER – Carlton Park- Leicester                                                July 1999 – Oct 1999

     

                    Responsible for developing proposals to senior management for operational reviews.

                    Documented and presented recommendations to senior management.

                    Initiated, systemised and managed a review of bank examinations and bank applications processing activities – specific to the implementation of a new software system to the retail network.  Roll out new system software to branch network.

                    Developed long range plan, operating budgets for Training Needs for UK software role out.

     

     

    SENIOR Customer Advisor - Regional Relief (NI)                                                 July 1998 – July 1999

     

                    Carried out all advisor responsibilities in assigned branches, as regional cover

                    Rapidly adapted to local branch requirements, selling full range of financial products and advising clients whilst focusing on branch current key objectives

                    Met and exceeded set sales and service targets and deliverables

                    Identified genuine opportunities from leads generated by company ####eting activities

                    Coached junior client Advisor in client service skills, sales skills and company policies and procedures

     

     

    EDUCATION

     

     

    Diploma in Primary Care and Health Management                                                                September 2014

    Adv CeMAP Qualification                                                                                                                April 2009

     

    CeRER Qualification                                                                                                                                October 2008

     

    CeRCC Qualification                                                                                                                                May 2008

     

    CeMAPTM Fully Qualified                                                                                                                2002

    Certificate in Mortgage Advice and Practise

     

    CeFA fully Qualified  (CeFA1, CeFA 2 and CeFA 3)                                                                 2000 - 2001

    Certificate in Financial Advice

     

    3 A’ levels in                                                 Mathematics, Physics, Economics                                1983 - 1990

     

    10 GCSE’s                                                Grosvenor Grammar School, N. Ireland

     

     

    Personal Details

     

     

    Interests:                                Kite Surfing, Sailing, Photography, Reading and                 Travel.

     

    References and certificates for all qualifications available on request

     

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