Store manager CV

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EDUCATION

Bloomfield Collegiate School (2001-2007)

AS LEVEL (2007)  

Geography (C)                                English Literature (D)                                 Business Studies (D)                                ICT (D)

GCSE (2006)  

ICT (B)                                English Language (B)                                English Literature (B)

Maths (C)                Geography (C)                                                R.E. (B)

French (C)                Double Award Science (CC)

Additional Information/Training;  

Numerous Dermalogica Training classes, Beauty Matters Make-up Master class, Awarded Dermalogica Student of the year at The Academy of Hair and Beauty, Senna cosmetics training at Oonagh Boman makeup school.

Through previous job roles I have also attended many training seminars on training staff and leadership/getting the best from your team.

Academy of Beauty (2007 – 2011)

NVQ LEVEL 3 completed and competent in Swedish massage, Indian head massage, Aromatherapy and Body electrics

NVQ LEVEL 2 completed and competent in waxing, tinting, perming, facials, manicure and pedicure.

VRQ2 DIPLOMA completed and competent in waxing, tinting, facials, manicure, pedicure and make-up.

MAKE-UP DIPLOMA completed with Paddy Mcgurgan November 2011

EMPLOYMENT

Store manager @ Bravissimo Belfast

(November 2018- July 2020) Job redundancy due to store closing because of Covid 19 s

-                Running and training a team of 13-15 staff

-                Meeting business objectives and driving store/ business KPI’s

-                Daily liaising with area managers/ head office and senior leadership team.

-                Running of all back of house office needs.

-                Running of stock takes, stock management and deliveries.

-                Visual merchandising

-                Building maintenance/ liaising with landlords

-                Appraisals and disciplinaries as well as monthly 1 to 1 staff meetings and monthly    team meetings.

-                Managing payroll, holidays, and series of store costs, including waste management/travel/staff spends and more.

-                Recruitment

-                Dealing personal with all store compliments and complaints from customer.

-                Only store in Northern Ireland so had to work independently on nearly all jobs, but frequently visited our head office and various other stores in England/wales

Assistant manager/Acting Manager @ The Body Shop Belfast

(October 2016- October 2018)

-                Assisting the management of a £1million(+) turnover store

-                Meeting business objectives and expected KPIs

-                Training team members in product knowledge and exceptional customer service

-                Ordering stock and managing deliveries

-                Visual merchandising

-                Overseeing appraisals and disciplinaries

-                Liaising daily with head office, regional managers and HR partners

-                Managing payroll, holidays and rotas

-                Recruitment

Skincare expert @ The Body Shop Belfast

(September 15 – October 16)

-                Managing skincare

-                Meeting targets and expected growth on sales

-                Tracking staff KPIs

-                Training staff for skincare

-                Attending training sessions and then liaising with other staff to pass on gained knowledge and expertise

-                Maintaining a comprehensive knowledge of competitor brands

-                Event organisation

-                Current competitor and trend analysis

-                Conference calling

-                Key holder and cash handling

Assistant manager @ Lancôme House of Fraser

(August 14- September 15, Maternity Cover)

-                Team leader

-                Tracking and maintaining KPIs

-                Implementing counter goals

-                Event planning

-                Training staff

-                Staff appraisals and performance monitoring

-                Visual merchandising

-                Conference calling

Elizabeth Arden @ House of Fraser

(July 13- July 14, Maternity Cover)

Customer service representative responsible for maximising sales, meeting daily, weekly and monthly targets as well as promotional targets

Urban Decay Cosmetics

(November 11- April 13)

Customer service representative responsible for maximising sales, meeting daily, weekly and monthly targets as well as promotional targets

Bellapierre cosmetics @ House of Fraser

(July 11 – October 11)

Customer service representative and makeup artist responsible for recommending skincare and a wide range of cosmetics to customers, maximising sales, stock taking, ordering and replenishing stock, paper work, monetary transactions and meeting targets.

Urban Beauty and Skincare Centre

(August 08 – June 11)

Trainee therapist and receptionist, responsible for reception management, including keeping telephone and email correspondence with clients and multiple suppliers, stock taking , ordering and replenishing stock, marketing and promotional work, monetary transactions and security processes and end of day cash up.

Radiant Beauty and Day Spa

(April 08 – August 08)

Trainee therapist/ receptionist responsible for working with clients, creating vouchers, retail promotion, stock replenishment and cleaning duties.

Sanctuary Beauty Salon

(September 07 – April 08)

Trainee therapist/ receptionist responsible for carrying out treatments, retail promotion and sales advising, cash handling, product marketing, appointment management and key holding.

Sanctuary was then bought over by Radiant Day Spa.

References provided on request