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Catering Scientific Procurement Retail Sales
Bar Biologist Head of Purchasing Merchandiser Waiter & Waitress Other Sales Sales Advisor Bar Manager a key holder Assistant Manager member of staff full time key holder
Customer Service Restaurants Retail Outlets Coffee Shops upgrade Retail Operations and Customer Service NVQ Certificate Member D Managed the day Reconciliation Reconciliations Clearing & Cleaning Tables O2
Scottish Intermediate 2 Health and Food Technology Level 2 Food Safety and Hygiene Pharmaceutical & Scientific Biology
2019 -
Present
I provide customer service across all departments on board the ship. The departments include a bar, restaurant, retail outlet, coffee shop and upgrade lounge.
2017 -
2017
Due to an accident I was only employed here briefly. During my short employment I served customers at the till point and and helped the rest of the team clear tables and dishes while maintaining an awareness of the contentment of our customers.
Bar Manager
2017 -
2017
Managed the day to day running of the bar. Helped to expand the business to include a club in the lounge area at weekends. I trained any new staff members, performed General household chores and maintained stock levels. I was a key holder for the premises and opened and closed the bar and lounge.
Team Member D'nisi
Barmaid
2016 -
2017
Portpatrick My duties include organising and working the bar, taking table orders for meals and meal service. I also carry out general housework duties around the restaurant, keeping condiments stocked up and clean the bar and restaurant area. I have performed both the opening and closing of restaurant including the reconciliation of the computerised till system. I perform stock checks and have done orders for the bar. Unfortunately I was made redundant from this position due to lack of hours.
Sales Advisor/Assistant Manager O2
Sales Advisor
2010 -
2016
During my time with O2 I worked towards sales targets on a quarterly basis while maintaining a high level of customer service.
Customer service was an important part of this job as you did not only sell to your customers, you also had to provide aftercare of they encountered any issues with accounts or services.
I started as a part time member of staff and worked my way up to become a full time key holder. I regularly performed the opening and closing of the store, cashed up and banked the takings and ordered and booked in stock.
My role also included merchandising accessories and general house keeping duties in the store.
Concession Supervisor
2009 -
2009
In this position I managed the store until a manager was found in the July. I organised rotas and wages, merchandised stock and organised deliveries and returns. I also trained 3 members of staff and performed general household duties around the store while working towards targets and keeping within a budget.
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Shop Assistant John Preston Grocers
2007 -
2009
I took delivery of stock orders and replenished the the shops displays. I dealt with customers, newspaper accounts and cashing up at the end of the day. I opened and closed the shop.
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Sales Advisor Clinton Cards
2002 -
2005
My job role consisted of checking in stock, serving customers and general household chores around the store.
Sales Advisor
1998 -
2002
I started here as a stockroom assistant, checking of deliveries and preparing stock to be taken into the shop floor. When I turned 16 I moved up to shop assistant where I merchandised stock on the sales floor, served customers and cashed up the tills.
Education Title:
Level 2
Major:
Food Safety and Hygiene
2000
-
2000
Education Title:
Scottish Intermediate 2
Major:
Biology
Description:
Health and Food Technology Intermediate 2
Name of Institution:
Virtual College
Education Title:
some college
2003
-
2003
Education Title:
Retail Operations and Customer Service NVQ Certificate
Description:
Level 3
Personality Assessment data not available!
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Career level achieved
Experienced (Non-Manager)
Work experience
Stena Line UKIE
February 2019- Present
I provide customer service across all departments on board the ship. The departments include a bar, restaurant, retail outlet, coffee shop and upgrade lounge.
Bar Manager Bucks Head Hotel
February 2017- November 2017
Managed the day to day running of the bar. Helped to expand the business to include a club in the lounge area at weekends. I trained any new staff members, performed General household chores and maintained stock levels. I was a key holder for the premises and opened and closed the bar and lounge.
Team Member D’nisi
April 2017- May 2017
Due to an accident I was only employed here briefly. During my short employment I served customers at the till point and and helped the rest of the team clear tables and dishes while maintaining an awareness of the contentment of our customers.
Barmaid/ Waitress The Galloway Bar and Restaurant
July 2016 - January 2017
Restaurant/food services Portpatrick My duties include organising and working the bar, taking table orders for meals and meal service. I also carry out general housework duties around the restaurant, keeping condiments stocked up and clean the bar and restaurant area. I have performed both the opening and closing of restaurant including the reconciliation of the computerised till system. I perform stock checks and have done orders for the bar. Unfortunately I was made redundant from this position due to lack of hours.
Sales Advisor/Assistant Manager O2
April 2010 - April 2016
During my time with O2 I worked towards sales targets on a quarterly basis while maintaining a high level of customer service.
Customer service was an important part of this job as you did not only sell to your customers, you also had to provide aftercare of they encountered any issues with accounts or services.
I started as a part time member of staff and worked my way up to become a full time key holder. I regularly performed the opening and closing of the store, cashed up and banked the takings and ordered and booked in stock.
My role also included merchandising accessories and general house keeping duties in the store.
Concession Supervisor Bay Trading
May 2009 - October 2009
In this position I managed the store until a manager was found in the July. I organised rotas and wages, merchandised stock and organised deliveries and returns. I also trained 3 members of staff and performed general household duties around the store while working towards targets and keeping within a budget.
Shop Assistant John Preston Grocers
February 2007 - May 2009
In my time at Prestons, I took delivery of stock orders and replenished the the shops displays. I dealt with customers, newspaper accounts and cashing up at the end of the day. I opened and closed the shop.
Sales Advisor Clinton Cards
May 2002 - August 2005
My job role consisted of checking in stock, serving customers and general household chores around the store.
Sales Advisor mandco
June 1998 - April 2002
I started here as a stockroom assistant, checking of deliveries and preparing stock to be taken into the shop floor. When I turned 16 I moved up to shop assistant where I merchandised stock on the sales floor, served customers and cashed up the tills.
Education
Virtual College
March 2017
Level 2 Food Safety and Hygiene for Catering
London Chamber of Commerce and Industry
March 2003 - May 2003
Retail Operations and Customer Service NVQ Certificate
Level 3
######### Academy
May 2000 - August 2000
Biology Intermediate 2
Health and Food Technology Intermediate 2
References
Mr Kenny Manson
GXS Communication T/A O2Area Support Manager ##### #####
Miss Laura Phillips
The Galloway Bar and Restaurant Manager
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Additional information
Most of my previous employment has revolved around sales and customer service. I also have experience in dealing with customer enquiries over the telephone and through email communication.
I have a good knowledge of computer systems and it doesn't take me long to turn my hand to new skills.
Availability
Desired Job Type: Permanent Desired Status: Full time, Part time, Date of Availability: Immediately