Recruitment Consultant CV

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Personal Profile

I am an extremely hard working, ambitious and reliable individual. I enjoy meeting new people andI am friendly and approachable. I enjoy working both in a team environment and autonomously. I can effectively self-manage and prioritise my work load but also enjoy working with people and supporting others. Icanbuild excellent working relationships and ensure I always communicate effectively. In previous roles, I have always been in a position of trust and have demonstrated a great ability to build report with customers, junior staff and other businesses. Throughout my career, I have continually gained positive feedback on my management style and my ability to support a team of individuals effectively.  I am very adaptable, a quick learner and enthusiatstic about building my skills and knowledge in a variety of areas.Having developed so many transferable skills in my previous roles, I am now looking for a new challenge in an environment different to my previous sales roles.

Key Skills and Experiences

                Strong communication skills

                Organisational and timekeeping skills

                Excellent customer service

                Excellent sales skills

                Experience in surveying and quick to learn.

                Team management.

                Management administration

                Excellent leadership skills

                Delegation skills.

                Motivational & approachable management style.

                Stock control and warehouse management

                Computer Aided Design experience – Variety of systems.

                Managing clients and candidates through the recruitment process

                Managing KPI’s

Employment History

Nov 2019 –Present Recruitment Consultant; Technical & Engineering – Search Consultancy Glasgow

During my time as a recruitment in the technical and engineering team at Search Consultancy, I completed both perm training and selling training courses as well as completing the employment law and GDPR assessments. I carried out many tasks and reached my weekly KPI’s.

Some of my responsibilities in my role included:

                Carrying out telephone interviews with candidates

                Carrying out screening interviews with candidates (face to face or conference calls)

                Helping candidates prepare for job interviews

                Registering candidates and carrying out the full 360 referencing process

                Building rapport with clients/companies

                Take on jobs & job descriptions from clients/companies

                Write and advertise jobs

                Use different methods to search for candidates

                Use different methods to search for new clients

                Carry out meetings with clients

                Reach and exceed KPI’s

                Work wellautonomously and as part of a team

Jan 2019 – Nov 2019 Senior Home improvement Sales consultant - Central Scotland Joinery

In this role, I have expanded my skills and now am involved in sales relating to kitchens, bathrooms, windows and conservatories. I have received extensive training in these areas, and have performed well in my role.

My key responsibilities are –

                Excellent customer service – including co-ordination of full process.

                Communicating effectively with all members of the team & customers.

                Build leads with businesses and customers

                Administration

                Organising & chairing multi-disciplinary meetings

                Management tasks including liaising with businesses and securing showroom.

                Adapting working hours to suit business

                Support junior staff

                Design projects – CAD system, designing projects in line with customer’s ideas & vision

                Deal with any conflicts/complaints, de-escalation.

                Negotiate sales/budgets.

                Manage time effectively – autonomous working

                Build report with customers leading to recommendations.

                Promote business through different platforms ie social media & reviews of service & my own individual service.

                Reflecting on feedback to continuing improve my customer service and performance.  

May 2018 – Jan 2019  – Senior Design Manager, Custom Kitchens, Paisley.

In this role, I managed a varied team of designers and supported and motivated them to meet goals and targets. I delivered staff training to ensure designers felt confident in their sales pitch and gave them opportunities to discuss current issues. I was an empathetic and approachable manager but ensured goals and targets were met through excellent staff performance. I ensured good team moral and job satisfaction which I believe assisted in excellent company performance.  

My over all rolesat custom kitchens required me to -

                Effectively manage my own diary

                Support junior team of designers and provide support & supervision.

                Manage team appointments

                Provide team training and motivation

                Build raport with customers and as manager of the team.

                Measure precisly

                Customer service

                Identify leads

                Design projects - articad.

                Communicate effectively

                Deal with any conflicts/concerns – staff & customers

                Neogotiate sales/budgets.

                Administration relating to sales and staff rotas and payroll.

                Manage time contraints

                Support and train new junior staff.

                Ensuring customer satisfaction

                Report any concerns to CEO and communicate effectively.

                Promote business through different platforms ie social media & reviews of service & my own individual service.

                Reflecting on feedback to continuing improve my customer service, management and performance.  

January 2016 – Jan 2018 – Senior Design Consultant, Homeworld, Kirkintilloch.

My role within Homeworld included –

                Customer service

                Communincate effectively with all memebers of the team

                Build leads with businesses and customers

                Administration

                Management tasks including liaising with businesses and securing showroom.

                Adapting working hours to suit business

                Support junior staff

                Design projects – CAD system.

                Deal with any conflicts/complaints.

                Negotiate sales/budgets.

                Manage time effectively

                Build report with customers leading to recommendations.

                Promote business through different platforms ie social media & reviews of service & my own individual service.

                Reflecting on feedback to continuing inprove my customer service and performance.  

I was able to create sales worth over £1.4million in my time at Homewold, and this truly built my confidence as a sales & design consultant.

April 2015 until January 2016- Supervising Kitchen Designer, Howdens Joinery, Hamilton branch

Key Responsibilities:

                Customer service

                Communincate effectively with all memebers of the team

                Build leads with businesses and customers

                Administration

                Support junior staff

                Leadership & management of junior designers & admin staff

                Design projects – fusion 20/20 system.

                Deal with any conflicts/complaints.

                Negotiate sales/budgets.

                Manage time effectively

                Build report with customers.

                Working directly with other businesses and building a working relationship with companys.

October 2013 to April 2015 – Manager, Leaker Direct, Howden Ave, Newhouse Industrial Estate, Motherwell.

Responsibilities:

                Business liaison.

                Stock & warehouse control

                Liaisng with trade businesses.

                HR management

                Team Management

                Managing a showroom & promoting sale.

                Team motivation.

                Using CAD system

                Customer service – dealing with complaints/conflicts and errors.

Education

Glasgow Central & North Glasgow Colleges

HND Business. HND Design engineering – August 2009/June2013.

Coatbridge High School

Highers achieved -

English B, Maths B, Geography B, Product design B. Physical education C.

Hobbies and Interests

I am a very motivated and ambitious individual. I have been interested in business from a young age and hope to develop my knowledge in other areas relating to design, engineering, housing and customer service. I am friendly, enthusiastic and love meeting new people. I currently coach a basketball team and play within the team myself. I have excellent leadership skills, and enjoy supporting people to meet their goals. I enjoy motivating others and working alongside like-minded people. I feel I am ready for new challenge and would be and excellent addition to any team.

References are available upon request