DRIVER CV

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I started my career in banking before moving into the motor industry. I progressed into various roles with a vehicle manufacturer, all of which were field-based with a company car and the requirement to cover large areas. I left after 24 years’ service due to restructuring within the organisation and subsequent redundancy. Last year I became a Driver/Guide with a large Tour Operator, taking minibuses on tour and dealing directly with customers. Every role I have held has been customer focussed, and required the ability to communicate, persuade, influence and to lead. My latest role has also required the ability to entertain.

DRIVING QUALIFICATIONS

Cat D1 Driving Licence and Cat D/D1 CPC

Cat C/C1 Driving Licence

Member, Institute of Advanced Motorists

CURRENT EMPLOYMENT APRIL 2019 – PRESENT

DRIVER/GUIDE, RABBIE’S TRAILBURNERS, EDINBURGH

Driving minibuses to a professional standard on a variety of routes across Scotland and the North-East of England. Responsible for delivering industry-leading customer service to passengers from around the world, with commentary, stories and music in an engaging, entertaining manner.

NOVEMBER 2018 – MARCH 2019

Attended digital marketing workshops and completed several modules in the Fundamentals of Digital Marketing online module, accredited by the Open University. I also undertook Mystery Shops and audits in motor dealerships on a freelance basis.

WORK EXPERIENCE WITHIN THE PSA GROUP, AUGUST 1994 – OCTOBER 2018

ZONE MANAGER, CITROËN SALES, 2009 – 2018

Field-based role covering Citroën dealers across Scotland

I was responsible for the sales performance, marketing, customer satisfaction and profitability of dealers’ sales departments. The role included developing franchising opportunities, monitoring wholesale funding, credit limits, and stocking levels. Lead management, franchise standards, training, and improving sales and management processes within dealerships were also vital elements.

ZONE MANAGER, PEUGEOT AFTERSALES, 2007 – 2009

Field-based role covering Peugeot dealers in the East of Scotland

Key responsibilities were to improve customer satisfaction, including the management of complaints. Analysis of warranty performance and workshop efficiencies & processes were also key aspects, as was planning service department training.

REGIONAL TRAINING & DEVELOPMENT MANAGER, PEUGEOT, 2006 – 2007

Field-based role covering Peugeot dealers in Scotland & Northern Ireland

Identifying & planning the training needs of customer-facing staff & managers in sales, service and parts departments. This included conducting pre-recruitment tests & interviews, inductions and post-course assessments. I also contributed to the development and delivery of national courses.

ZONE MANAGER, PEUGEOT SALES, 2002 – 2006

Field-based role covering Peugeot dealers in the North East of England

Responsible for the sales performance, marketing, customer satisfaction and profitability of dealers’ sales departments.

CORPORATE MANAGER, PEUGEOT, 1999 – 2002

Field-based role covering the East Midlands & East Anglia

Selling cars and vans to customers in the 25-99 fleet-size market, including leasing & fleet management products. The role included the training & coaching of dealers and colleagues in prospecting and selling to local businesses.

ZONE MANAGER, PEUGEOT FINANCE, 1994 –1999

Field-based role covering the North and East of Scotland

I was targeted on finance & insurance sales in support of the manufacturer’s new and used vehicle programmes. This included selling retail support and wholesale funding packages to dealers.

OTHER PREVIOUS EMPLOYERS

NWS BANK PLC, SALES REPRESENTATIVE, 1991 – 1994

Based in an office in Aberdeen with a large territory to manage

Selling asset finance and insurance products directly to commercial & retail customers, and through dealers (including car, truck, plant, agricultural and office equipment suppliers). I was also responsible for field debt-recovery i.e. home and business visits to customers in arrears.

HFC BANK, CUSTOMER ACCOUNTS MANAGER, 1991

Based in a branch in Aberdeen City Centre

Selling finance & life insurance within a busy branch in Aberdeen; processing and underwriting secured and unsecured loan applications; cashiering; field debt-recovery.

NATWEST BANK, GRADUATE TRAINEE, 1989 – 1991

Based in a large branch in Stockton-on-Tees; also surrounding sub-branches

In addition to cashiering duties, I worked in the lending & securities department of a large bank branch.

HIGHER EDUCATION

University of Glasgow: M.A. (Social Science) Hons. Economic History

SCHOOL

St. Aloysius’ College, Glasgow

PERSONAL INTERESTS

I enjoy attending football matches, hill walking, cycling and recently took up squash again after a gap of many years.

Member, Royal Scottish Geographical Society

I was in the Territorial Army for 10 years, including 6 years as a Lieutenant, mostly as a Platoon Commander in an Infantry Regiment but latterly as Training Officer at Aberdeen University Officer Training Corps; I passed my Captain’s exams and courses, but left due to family and work commitments.