DRIVER CV

Perth, Perth and Kinross


  • DRIVER



    Personal Details
    Telephone Number:   View Contact Details
    City:   Perth
    County:   Perth and Kinross
    Desired job title:   DRIVER
    Salary:   £20001 - £25000
    Location:   Perth Perth and Kinross
    Education Level:   Bachelors
    Last Login:   about 8 months ago

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    Industries

    Banking Sales Transport Warehouse Automotive

    Job Titles

    Private Banking Officer Sales Representative Warehouse Operator HGV LGV DRIVER leading customer service ZONE MANAGER, CITROËN SALES

    Skills

    Audit C1 licence Certified Product Consultant D licence D1 licence Member, Institute of Advanced Motorists Member, Royal Scottish Geographical Society the sales performance Customer Satisfaction Lead management

    Qualifications

    Master of Arts Economic Master of Arts History Master of Arts Social Science DRIVING QUALIFICATIONS

    Employment History

    DRIVER

    2019 - Present

    CURRENT EMPLOYMENT RABBIE'S TRAILBURNERS, EDINBURGH ------- Driving minibuses to a professional standard on a variety of routes across Scotland and the North-East of England. Responsible for delivering industry-leading customer service to passengers from around the world, with commentary, stories and music in an engaging, entertaining manner.


    2018 - 2019

    Attended digital marketing workshops and completed several modules in the Fundamentals of Digital Marketing online module, accredited by the Open University. I also undertook Mystery Shops and audits in motor dealerships on a freelance basis.


    ZONE MANAGER, CITROËN SALES

    2009 - 2018

    Field-based role covering Citroën dealers across ------- I was responsible for the sales performance, marketing, customer satisfaction and profitability of dealers' sales departments. The role included developing franchising opportunities, monitoring wholesale funding, credit limits, and stocking levels. Lead management, franchise standards, training, and improving sales and management processes within dealerships were also vital elements.


    ZONE MANAGER

    2007 - 2009

    Field-based role covering Peugeot dealers in the East Key responsibilities were to improve customer satisfaction, including the management of complaints. Analysis of warranty performance and workshop efficiencies & processes were also key aspects, as was planning service department training.


    REGIONAL TRAINING & DEVELOPMENT MANAGER

    2006 - 2007

    Field-based role covering Peugeot dealers in Scotland & Northern Ireland Identifying & planning the training needs of customer-facing staff & managers in sales, service and parts departments. This included conducting pre-recruitment tests & interviews, inductions and post-course assessments. I also contributed to the development and delivery of national courses.


    ZONE MANAGER, PEUGEOT SALES

    2002 - 2006

    Field-based role covering Peugeot dealers in ------- Responsible for the sales performance, marketing, customer satisfaction and profitability of dealers' sales departments.


    CORPORATE MANAGER

    1999 - 2002

    Field-based role covering the East Midlands & East Selling cars and vans to customers in the 25-99 fleet-size market, including leasing & fleet management products. The role included the training & coaching of dealers and colleagues in prospecting and selling to local businesses.


    1994 - 2018


    ZONE MANAGER

    1994 - 1999

    Field-based role covering the North and East ------- I was targeted on finance & insurance sales in support of the manufacturer's new and used vehicle programmes. This included selling retail support and wholesale funding packages to dealers. OTHER PREVIOUS EMPLOYERS


    CUSTOMER ACCOUNTS MANAGER

    1991 - 1991

    Based in a branch in ------- Selling finance & life insurance within a busy branch in Aberdeen; processing and underwriting secured and unsecured loan applications; cashiering; field debt-recovery.


    SALES REPRESENTATIVE

    1991 - 1994

    Based in an office in Aberdeen with a large territory to manage ------- Selling asset finance and insurance products directly to commercial & retail customers, and through dealers (including car, truck, plant, agricultural and office equipment suppliers). I was also responsible for field debt-recovery i.e. home and business visits to customers in arrears.


    GRADUATE TRAINEE

    1989 - 1991

    Based in a large branch in Stockton-on-Tees; also surrounding sub-branches ------- In addition to cashiering duties, I worked in the lending & securities department of a large bank branch. HIGHER EDUCATION


    Education History

    Name of Institution: University of Glasgow

    Education Title: M.A.

    Major: Social Science, Economic, History

    Description: HIGHER EDUCATION : M.A. (Social Science) Hons. Economic History SCHOOL St. Aloysius' College, Glasgow


    Hobbies & Interest

    PERSONAL INTERESTS I enjoy attending football matches, hill walking, cycling and recently took up squash again after a gap of many years. Member, Royal Scottish Geographical Society I was in the Territorial Army for 10 years, including 6 years as a Lieutenant, mostly as a Platoon Commander in an Infantry Regiment but latterly as Training Officer at Aberdeen University Officer Training Corps; I passed my Captain's exams and courses, but left due to family and work commitments.


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    DRIVER CV Profile

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    I started my career in banking before moving into the motor industry. I progressed into various roles with a vehicle manufacturer, all of which were field-based with a company car and the requirement to cover large areas. I left after 24 years’ service due to restructuring within the organisation and subsequent redundancy. Last year I became a Driver/Guide with a large Tour Operator, taking minibuses on tour and dealing directly with customers. Every role I have held has been customer focussed, and required the ability to communicate, persuade, influence and to lead. My latest role has also required the ability to entertain.

     

     

    DRIVING QUALIFICATIONS

    Cat D1 Driving Licence and Cat D/D1 CPC

    Cat C/C1 Driving Licence

    Member, Institute of Advanced Motorists

     

     

    CURRENT EMPLOYMENT APRIL 2019 – PRESENT

    DRIVER/GUIDE, RABBIE’S TRAILBURNERS, EDINBURGH

    Driving minibuses to a professional standard on a variety of routes across Scotland and the North-East of England. Responsible for delivering industry-leading customer service to passengers from around the world, with commentary, stories and music in an engaging, entertaining manner.

     

     

    NOVEMBER 2018 – MARCH 2019

    Attended digital marketing workshops and completed several modules in the Fundamentals of Digital Marketing online module, accredited by the Open University. I also undertook Mystery Shops and audits in motor dealerships on a freelance basis.

     

     

    WORK EXPERIENCE WITHIN THE PSA GROUP, AUGUST 1994 – OCTOBER 2018

    ZONE MANAGER, CITROËN SALES, 2009 – 2018

    Field-based role covering Citroën dealers across Scotland

    I was responsible for the sales performance, marketing, customer satisfaction and profitability of dealers’ sales departments. The role included developing franchising opportunities, monitoring wholesale funding, credit limits, and stocking levels. Lead management, franchise standards, training, and improving sales and management processes within dealerships were also vital elements.

     

    ZONE MANAGER, PEUGEOT AFTERSALES, 2007 – 2009

    Field-based role covering Peugeot dealers in the East of Scotland

    Key responsibilities were to improve customer satisfaction, including the management of complaints. Analysis of warranty performance and workshop efficiencies & processes were also key aspects, as was planning service department training.

     

    REGIONAL TRAINING & DEVELOPMENT MANAGER, PEUGEOT, 2006 – 2007

    Field-based role covering Peugeot dealers in Scotland & Northern Ireland

    Identifying & planning the training needs of customer-facing staff & managers in sales, service and parts departments. This included conducting pre-recruitment tests & interviews, inductions and post-course assessments. I also contributed to the development and delivery of national courses.

     

    ZONE MANAGER, PEUGEOT SALES, 2002 – 2006

    Field-based role covering Peugeot dealers in the North East of England

    Responsible for the sales performance, marketing, customer satisfaction and profitability of dealers’ sales departments.

     

    CORPORATE MANAGER, PEUGEOT, 1999 – 2002

    Field-based role covering the East Midlands & East Anglia

    Selling cars and vans to customers in the 25-99 fleet-size market, including leasing & fleet management products. The role included the training & coaching of dealers and colleagues in prospecting and selling to local businesses.

     

    ZONE MANAGER, PEUGEOT FINANCE, 1994 –1999

    Field-based role covering the North and East of Scotland

    I was targeted on finance & insurance sales in support of the manufacturer’s new and used vehicle programmes. This included selling retail support and wholesale funding packages to dealers.

     

    OTHER PREVIOUS EMPLOYERS

    NWS BANK PLC, SALES REPRESENTATIVE, 1991 – 1994

    Based in an office in Aberdeen with a large territory to manage

    Selling asset finance and insurance products directly to commercial & retail customers, and through dealers (including car, truck, plant, agricultural and office equipment suppliers). I was also responsible for field debt-recovery i.e. home and business visits to customers in arrears.

     

    HFC BANK, CUSTOMER ACCOUNTS MANAGER, 1991

    Based in a branch in Aberdeen City Centre

    Selling finance & life insurance within a busy branch in Aberdeen; processing and underwriting secured and unsecured loan applications; cashiering; field debt-recovery.

     

    NATWEST BANK, GRADUATE TRAINEE, 1989 – 1991

    Based in a large branch in Stockton-on-Tees; also surrounding sub-branches

    In addition to cashiering duties, I worked in the lending & securities department of a large bank branch.

     

     

    HIGHER EDUCATION

    University of Glasgow: M.A. (Social Science) Hons. Economic History

     

    SCHOOL

    St. Aloysius’ College, Glasgow

     

    PERSONAL INTERESTS

    I enjoy attending football matches, hill walking, cycling and recently took up squash again after a gap of many years.

    Member, Royal Scottish Geographical Society

    I was in the Territorial Army for 10 years, including 6 years as a Lieutenant, mostly as a Platoon Commander in an Infantry Regiment but latterly as Training Officer at Aberdeen University Officer Training Corps; I passed my Captain’s exams and courses, but left due to family and work commitments.

     

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