Eastern Hemisphere Service Manager CV

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Sr. Global Service Manager  & Technical Expert | Strengthening Strategic & Commercial Project Capabilities to Deliver Business Growth  Initiatives

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A high-calibre, practised and accomplished professional with a wealth of technical, engineering and commercial business acumen in the design, installation, maintenance and operational integrity of complex solids control and waste management systems, both onshore and offshore. Working as a focal point of guidance for multi-million-pound projects with long-standing connections with globally renowned drilling contractors and operators to envision stronger product and equipment innovation for key development initiatives that contributes to the organisation’s bottom line growth and meets client’s business needs.

 15+ years of high reputation in engineering and deploying unique product applications and enhancing solutions that addresses technical and operational challenges to deliver a value proposition that yields high returns on client investment. Rotating cross-functionally and across multiple development verticals, I am best known to deliver the entire scope of the project ahead of schedules, within stated contractual specifications, and to the highest cost, functional and service excellence for ultimate success; besides the motivational capacity to build on/ harness the capability of an organisation’s human capital.

AREAS OF EXPERIENCE

KEY COMPETENCIES

✓ Commercially Aware, Strategic Leader lending technical expertise to installation, operational integrity and maintenance practises, envisioning strategy and acting upon financial, service-level, HSE and quality indicators with P&L responsibility.

✓ Analytical Trouble-shooter with the dynamic range and grit to dig in, diagnose irregularities/faults and streamline technical pain points with tailored responsiveness to change, risk analysis and proactive corrective-preventive-sustaining actions.

✓ Quality-Safety Advocate with a deep understanding of (Q)HSE regulations and compliance drivers, judiciously managing deliverable resources and time utilising industry and safety-best practices and sharp project contract - engineering acumen.

✓ Innovation: Proficient in cost economics and lean, value engineering; keeping abreast of latest technologies to identify system enhancements, configure competent specifications and deliver design excellence with strong technical integration.

✓ Stakeholder Relations: Ability to elicit co-operation, extract and piece together required field intelligence and collaborate with wide client - stakeholder groups to establish trust and secure gain-in; able to constructively challenge the ‘status-‹µ} [ X

✓ Inspirational leadership, with the ability to attract, recruit, motivate, mobilise and empower high-calibre cross-functional teams to put in place lasting legacies of talented people and process; inspiring deeply to shape tomorrow’s business leaders.

TECHNICAL EQUIPMENT SKILLS

CAREER HISTORY National Oilwell Varco (NOV)

A worldwide leader in the design, manufacture, and sale of equipment and components used in oil and gas drilling and production operations, and the provision of oilfield services to the oil and gas industry.

• Reported to the Director of Technical Services in the USA for a yearly P&L responsibility of $1.4 million, providing expert leadership in the planning of strategies, operational budgets, commercial contracts and execution - delivery plans to ensure project deliverables were achieved and service excellence delivered to high-profile drilling contractors and operators.

• An integral member of the Wellsite Services Team - BRANDT™ Products, lending critical engineering design, manufacturing, operational, technical and commercial sales support to each of the NOV regions across company products, services and stakeholders globally to meet overarching company objectives and growth visions.

Notable Achievements

• Raised and maintained a 93% customer satisfaction rating over a 36-month period, based on 80+ Rig visits - projects/year.

• Implemented a New Survey Report structure and documentation delivery technique, which delivered 10+ capital equipment sales throughout the world, ranging on average between $450k to $1.3+ Million per project that was awarded - Highly recognised by everyone in the company for its the level of detail and quality, helping us win additional contracts.

• Self-driven business objectives increased 2019 revenues by 83% for Engineer Service and Support visits globally to clients. • Implemented and delivered a department strategy to turn contentious warranty claims into revenue, which led to an

increase in revenue of $1.5+Million in 2019. • Continuously implemented new equipment designs, technology solutions and enhancements to technical documentation,

reporting and procedures, resulting in increased overall efficiency and performance that eventually benefitted our clients. • Created and implemented robust technical projects reports issued to customers on completion, giving NOV a superior edge

over its competitors, whilst enhancing our delivered aftercare service and sales. Axiom Process Ltd. (Company Purchased by NOV in Dec 2016)

A globally reputed company that designs, engineers and manages bespoke and drilling fluid processing solutions to the oil and gas sector.

Rig-Based Construction Projects: BP Clair Ridge, SKD Alliance, Ensco 5006, Songa Venus, Abraj Energy 305 & 306, KCA tT203, Gunshar I & II, Heydar Aliyev, Rowan Gorilla III & VII, Noble Lloyd Noble and Siem Helix I & II

• Spearheaded a team of 14 senior engineers in the day-to-day management of the company’s multi -million-pound global service pool to include financial ownership for procurement, and the recruitment, development and mobilization of field and office personnel with the aim to meet and expand business growth objectives.

• Provided strategic leadership in the detailed assessment of needs risks of pending service requirements and personnel utilisation, briefing service teams to ensure all work and actions undertaken are in full compliance with the quality and safety management systems and delivered within defined work constraints.

• Meticulous management of offshore project teams during rig surveys, installation, commissioning, operation and maintenance of the company’s products, adopting a consultative, soluti ons-focussed approach to promote enhancing technology and product applications as a solution to field problems and operational bottlenecks.

Notable Achievements

• Witnessed an excess of $200,000 annual increase in sales via significant improvements on service report documentations. • Delivered all rig-based construction projects from surveys to installation and final closeouts, achieved on budget and time. • Led the design, procurement and build process of our own Shaker Test Rig facility - $120k, alongside an innovative Cuttings

Transfer System for the Noble Lloyd Noble  t sold for $175K. • Played a pivotal role in the development of the Non-OEM Mongoose shaker screen and the R&D of future technologies

such as the building of a Test Rig facility based in Brechin. • Project managed the installation of 2 x large scale bespoke Solids Control Packages onboard the well intervention vessels

Siem Helix #1 & #2, which cost $4.4Million.

Global Offshore Installations: Sedco 711 t Triple AX-1 Shaker Package | Rowan Gorilla III t Quad AX-1 Shaker Package | SKD Alliance t Dual Shaker Package & Cubility (Mudcube) Comparison Testing | Braga Platform & Galaxy 1 - Operator Training | NTVL t V3 Screening Training.

• Responsible for lending day-to-day support and technical guidance to engineering and project teams for the installation, commissioning, operation and maintenance of company products, alongside design and manufacturing expertise and the promotion of company’s products to key global Operators and Drilling Contractors.

• In-charge for travelling to client worksites to conduct comprehensive site survey, inspections and observation, thereafter compiling and presenting exhaustive reports that assesses business needs and recommends appropriate solutions/actions.

Notable Achievements

• Received numerous testimonials for delivering quality and service excellence from a variety of customers across the globe such Talisman Energy, Transocean, Wintershall, Noble Drilling, Haliburton, Sapura Energy, Rowan Drilling, Shell and Nabors.

• Established  a  reputation  for  consistently  meeting  deadlines  and  requirements  for  installations  of  new  equipment, witnessing exceeding customers expectations and generating a steady pipeline of repeat business contracts.

• Nurtured excellent customer relationships and turned around troubled ones, resulting in the continued sales of equipment. • Created solutions by using local resources to resolve problems that were then adapted or implemented by engineering.

M-I SWACO

A  Schlumberger  company,  offering  drilling  fluid  systems  to  improve  drilling  performance,  technology  to  maximise  production,  and environmental solutions to manage waste volumes safely.

Major Client Projects: Britannia Platform | BP Bruce | Magnus Platform | Claymore Platform | Transocean PBLJ & Transocean Rather | North Alwyn | Noble Byron Welliver | Forties Alpha, Bravo and Charlie | John Shaw | Ocean Princess

• Led a team to 8-10 engineers in the installation, commissioning, operational performance and maintenance of solids control equipment and waste management packages for high-profile contracts across a variety of offshore projects globally.

• Senior member of the technical service team carrying out rig evaluations, site surveys and equipment inspections with rapid repair and troubleshooting of major technical and service issues to maintain asset integrity and performance.

• Creation of exhaustive survey, investigation and project status reports to recommend on the adoption/upgradation of new product and process development and aid senior leadership in commercial project decision-making.

rd • Project management of 3   party contractors and delivery of on-site training for end-users to ensure realisation of benefits.

• Assisted in the design and manufacture of the company’s products in the field   t Cutting Re-Injection Packages, Clean-Cut Cuttings Blower systems, OEM and Non-OEM shaker screens and Conveyor Systems

Notable Achievements:

• Delivered  zero  non-productive  time  (NPT)  on  all  projects  and  operations  that  I  oversaw,  receiving  multiple  high recommendations from many operators and drilling contractors.

• Successfully delivered multiple projects on time and within budget, quickly becoming the focal point for most high-profile installations in Nigg, Invergordon and Hartlepool shipyards.

• Consistently achieved performance benchmarks in areas of revenue, operations efficiency, customer satisfaction, technical proficiency and cost management.

EARLY CAREER

OTHER SKILLS

Technical Skills: MS Office Suite | MS Project | ERP Systems Navision, JDE & Syspro | AutoCAD | Google Drive | Spreadsheets | Various Email, Social Media & Telecommunication Applications | Graphics: Photoshop, Acrobat Driving License: Full, UK

References available on request

APPENDIX

Professional Training, Courses & Certifications:

➢ Achieved During NOV:

Manual Handling Training (2020)
Working at Height Training (2020)
COSHH Training (2020)

PUWER Training (2020)

Corporate Criminal Offense to Prevent Tax Evasion (2020)
Drive 101 Driving Improvement Course (2019)
Anti-Corruption & Anti-Bribery Training (2017)
Trade & Visual Compliance (2017 & 2019)
Slips, Trips and Falls (2019)

Working Capital (2018)
➢ Achieved During Axiom Process Ltd.:

Management & Leadership Development (2015 & 2016)
ISO 9001:2015 Internal Auditor Training (2016)
Manual Handling Training (2015)

Risk Assessment Training (2015)
➢ Achieved During Mi Swaco:

CRI High-Pressure Pump Theory, Application & Operation (2009) | CRI Theory & Application (2008) | CRI Operation & Maintenance Handling & Lifting (2005) | Handling, Stepping and Lifting Techniques (2006) | Hands (2005) | Working at Heights Level 1 (2008) ES UK Specialist 3 Tech Competence (2009) | ES UK Specialist 4 Tech Competence (2011)

Clean-Cut Operations & Maintenance (2007) | Clean-Cut Theory & Applications (2007)

IFE Basic Concepts (2009) | IFE Centrifugal Pumps (2008) | IFE Centrifuge: Principals of Operation (2007) IFE DWM Basic Equipment (2007) | IFE Fluid Volumes (2009) DWM Cuttings & Waste Collection/Transport Systems (2009) Schlumberger Injury Prevention Program Level 2 (2012)

Mi-Swaco Code of Business Conduct and Ethics (2009)

Job Safety Analysis & Risk Assessment (2005)
Confined Space Entry Rescue (2009)
Enviro-unit Training Course (2010)
Slop Treatment Enviro-unit (2011)
IOSH Working Safely (2009)

Body Mechanic (2005)