HFC and Fibre Network Engineer CV

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Personal Statement:

I am a highly motivated and hardworking individual with an exceptionally strong desire to learn. I have excellent organisational skills, as I always plan ahead to ensure I manage my time effectively. I am fully capable of manging a demanding and diverse work load and have the ability to prioritise tasks to meet strict deadlines. I have a drive to see objectives completed to the highest standard. I enjoy being part of a successful and productive team, while also working independently and using my initiative. Education:

Skills and Achievements:

• Proficient IT skills which includes Microsoft Office and exceptional numeracy skills. • Enthusiastic, trustworthy and I have a passion for helping others. • Excellent time-keeper with a can do attitude.

• Attentive to detail with a quick thinking and practical approach to problem solving.

I am proud to have achieved a ‘Best Junior’ a#### for History and a ‘Best Senior’ a#### for Office Administration, which I received for contributing to the life of the school.   I’m also proud to have achieved a certificate in customer service by completing a Welcome Host  WCustomer Service training

I achieved level one in Peer Mentoring, where I successfully carried out workshops and provided one to one peer sessions for primary seven children and Year 8 and Year 9 students. Our aim was to provide help and guidance to each individual person, to further develop and enhance their abilities in the subjects of English and Maths.

Employment:

Maxol Spar Beechlawn, 124-126 Kingsway, #################, BT17 9NP April 2014  WApril 2015

Working with Maxol has allowed me to gain vast skills in the retail sector. As a Sales Assistant, my roles and responsibilities were to:

• Provide an effective customer service in all aspects of the job, which also includes operating tills and the credit card payment system.

• Provide assistance to both customers and staff when complications may arise.

• Ensure the shop floor is safe and secure at all times for both staff and customers to comply with Health and Safety regulations.

• Carry out stock rotation on a daily basis to adhere to company rules.

• On occasion, oversee the weekly promotion change over in a supervisory role, which may from time to time, also include the supervision of staff on the shop floor.

• Manage all incoming deliveries to ensure all merchandise received corresponds with the relevant purchase orders.

• Oversee  cash lodgements  from  staff  tills  while  maintaining  an  efficient  payment  record system.

Maplin Electronics, Unit 47F, Belfast International Airport, Belfast, BT29 4AB September 2016  WPresent

As a Sales Advisor, my roles and responsibilities are to:

• Control the delivery of all incoming merchandise, ensuring all products are accounted for and the delivery recorded accordingly.

• Assist in managing the warehouse to create off shelf locations for merchandise.

• Ensuring  stock  rotation  is  carried  out  daily  in  order  to  make  the  store  presentable  to customers, including displays.

• Provide help and support to customers, and successfully sell merchandise in order to meet my sales targets.

• Train new members of staff, ensuring they become familiar with the systems and processes within Maplin Electronics.

• I was named Regional Employee of the month for the whole of Ireland Wwhich I am extremely proud of.

Virgin Media, Unit 3, Blackstaff Way, Belfast, BT11 9DT February 2017 - Present

As  a  HFC  and  Fibre  Network  Engineer  for  Virgin  Media,  my  day  to  day  roles  and responsibilities include:

• Service and install trained: At the start of each working day, I get my list of faults/installs to attend, and this list must be completed on time and to the best of standard. Due to this, the quality of my work must be to the highest of standards all whilst ensuring my timing is excellent.

• Sales for residential and businesses: In an ever expanding industry growth is always key. So due to this, in my day to day role, one of my main focuses is on sales, whether

this be signing up new residential customers or business customers. New opportunities can always arise with a simple conversation with a customer, as they are able to recommend people they know who may be interested in Virgin's services, this is why being able to interact with customers is a key aspect of my job.

• Meet KPI’s:  a daily basis I have 7 core KPI’s I must always meet as they are key to the company to provide the most effective service possible.

• NPS: One of the key targets for me as a Virgin Media employee, was my NPS. NPS is very customer driven to ensure that the customer is always getting the best service they possibly can.

• Trainer: The most recent role of my job has included mentoring and training new members of the team. This includes showing them every aspect of the job, especially how to interact with customers and ways to always get the best resolve for a difficult situation.

All references are available upon request.