HFC and Fibre Network Engineer CV

Dunmurry, Belfast


  • HFC and Fibre Network Engineer

    Virgin Media



    Personal Details
    Telephone Number:   View Contact Details
    City:   Dunmurry, Belfast
    Desired job title:   HFC and Fibre Network Engineer
    Location:   Dunmurry, Belfast
    Added On:   about 8 months ago

    Internal

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    Industries

    Manufacturing IT

    Job Titles

    Network Engineer Electronics Sales Advisor Trainer Sales Assistant

    Skills

    Certificate customer service Customer Service

    Qualifications

    AS Degree Level Business Studies AS Degree Level Government and Politics AS Degree Level Sports Studies A Levels Business Studies A Levels Government and Politics A Levels Sports Studies Scottish Highers Mathematics GCSE English GCSE Financial Studies GCSE History GCSE ICT GCSE Religious Studies GCSE Science GCSE Travel and Tourism

    Employment History

    HFC and Fibre Network Engineer

    2017 - Present

    for Virgin Media, my day to day roles and responsibilities include: ------- * Service and install trained: At the start of each working day, I get my list of faults/installs to attend, and this list must be completed on time and to the best of standard. Due to this, the quality of my work must be to the highest of standards all whilst ensuring my timing is excellent. * Sales for residential and businesses: In an ever expanding industry growth is always key. So due to this, in my day to day role, one of my main focuses is on sales, whether this be signing up new residential customers or business customers. New opportunities can always arise with a simple conversation with a customer, as they are able to recommend people they know who may be interested in Virgin's services, this is why being able to interact with customers is a key aspect of my job. * Meet KPI's: a daily basis I have 7 core KPI's I must always meet as they are key to the company to provide the most effective service possible. * NPS: One of the key targets for me as a Virgin Media employee, was my NPS. NPS is very customer driven to ensure that the customer is always getting the best service they possibly can. * Trainer: The most recent role of my job has included mentoring and training new members of the team. This includes showing them every aspect of the job, especially how to interact with customers and ways to always get the best resolve for a difficult situation.


    Maplin Electronics, Unit

    2016 -

    Maplin Electronics, Unit 47F, Belfast International Airport, As a Sales Advisor, my roles and responsibilities are to: ------- * Control the delivery of all incoming merchandise, ensuring all products are accounted for and the delivery recorded accordingly. * Assist in managing the warehouse to create off shelf locations for merchandise. * Ensuring stock rotation is carried out daily in order to make the store presentable to customers, including displays. * Provide help and support to customers, and successfully sell merchandise in order to meet my sales targets. * Train new members of staff, ensuring they become familiar with the systems and processes within Maplin Electronics. * I was named Regional Employee of the month for the whole of Ireland - which I am extremely proud of.


    Sales Assistant

    2014 - 2015

    Maxol Spar Beechlawn, Working with Maxol has allowed me to gain vast skills in the retail sector. As a Sales Assistant, my roles and responsibilities were to: ------- * Provide an effective customer service in all aspects of the job, which also includes operating tills and the credit card payment system. * Provide assistance to both customers and staff when complications may arise. * Ensure the shop floor is safe and secure at all times for both staff and customers to comply with Health and Safety regulations. * Carry out stock rotation on a daily basis to adhere to company rules. * On occasion, oversee the weekly promotion change over in a supervisory role, which may from time to time, also include the supervision of staff on the shop floor. * Manage all incoming deliveries to ensure all merchandise received corresponds with the relevant purchase orders. * Oversee cash lodgements from staff tills while maintaining an efficient payment record system.


    Education History

    Education Title: GCSE

    Major: Financial Studies


    Education Title: GCSE

    Major: Travel and Tourism


    Education Title: Scottish Highers

    Major: Mathematics


    Education Title: A Levels

    Major: Sports Studies

    Description: Level 1 Peer Mentoring for Young People


    2016 - 2016

    Education Title: A Levels

    Major: Government and Politics

    Description: A Level Sports Studies Grade: C


    Education Title: AS Degree

    Major: Level Business Studies


    2015 - 2016

    Education Title: AS Degree

    Major: Level Sports Studies

    Description: A Level Business Studies Grade: A



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    HFC and Fibre Network Engineer CV Profile

    #### ####

    #################, #################, ######## Tel No: 0############ | Mobile: 0########## Email:  ####################

    Personal Statement:

    I am a highly motivated and hardworking individual with an exceptionally strong desire to learn. I have excellent organisational skills, as I always plan ahead to ensure I manage my time effectively. I am fully capable of manging a demanding and diverse work load and have the ability to prioritise tasks to meet strict deadlines. I have a drive to see objectives completed to the highest standard. I enjoy being part of a successful and productive team, while also working independently and using my initiative. Education:

    GCSE Mathematics Higher Tier

    Grade: C

    June 2013

    GCSE Financial Studies

    Grade: A*

    June 2013

    GCSE Learning for Life and Work GCSE Office Administration

    Grade: A

    Grade: Merit (B)

    May 2014 May 2014

    GCSE Travel and Tourism

    Grade: Pass (C)

    May 2014

    GCSE English

    Grade: B

    June 2014

    GCSE Science (Single A####) GCSE Religious Studies

    Grade: C Grade: B

    June 2014 June 2014

    GCSE History

    Grade: B

    June 2014

    GCSE ICT

    AS Level Business Studies

    Grade: Pass (C) Grade: A

    June 2014 June 2015

    AS Level Government and Politics

    Grade: BC

    June 2015

    AS Level Sports Studies

    Grade: A

    June 2015

    A Level Business Studies

    A Level Government and Politics

    Grade: A Grade: C

    June 2016 June 2016

    A Level Sports Studies

    Grade: C

    June 2016

    Customer Service Training

    Level 1 Peer Mentoring for Young People

    N/A

    March 2014

    Skills and Achievements:

    Proficient IT skills which includes Microsoft Office and exceptional numeracy skills. Enthusiastic, trustworthy and I have a passion for helping others. Excellent time-keeper with a can do attitude.

    Attentive to detail with a quick thinking and practical approach to problem solving.

    I am proud to have achieved a ‘Best Junior’ a#### for History and a ‘Best Senior’ a#### for Office Administration, which I received for contributing to the life of the school.   I’m also proud to have achieved a certificate in customer service by completing a Welcome Host  WCustomer Service training

    course through the organisation ‘Welcome to Excellence’

    which

    has

    helped

    me

    significantly

    throughout my employment.

         

    I achieved level one in Peer Mentoring, where I successfully carried out workshops and provided one to one peer sessions for primary seven children and Year 8 and Year 9 students. Our aim was to provide help and guidance to each individual person, to further develop and enhance their abilities in the subjects of English and Maths.

    Employment:

    Maxol Spar Beechlawn, 124-126 Kingsway, #################, BT17 9NP April 2014  WApril 2015

    Working with Maxol has allowed me to gain vast skills in the retail sector. As a Sales Assistant, my roles and responsibilities were to:

    Provide an effective customer service in all aspects of the job, which also includes operating tills and the credit card payment system.

    Provide assistance to both customers and staff when complications may arise.

    Ensure the shop floor is safe and secure at all times for both staff and customers to comply with Health and Safety regulations.

    Carry out stock rotation on a daily basis to adhere to company rules.

    On occasion, oversee the weekly promotion change over in a supervisory role, which may from time to time, also include the supervision of staff on the shop floor.

    Manage all incoming deliveries to ensure all merchandise received corresponds with the relevant purchase orders.

    Oversee  cash lodgements  from  staff  tills  while  maintaining  an  efficient  payment  record system.

    Maplin Electronics, Unit 47F, Belfast International Airport, Belfast, BT29 4AB September 2016  WPresent

    As a Sales Advisor, my roles and responsibilities are to:

    Control the delivery of all incoming merchandise, ensuring all products are accounted for and the delivery recorded accordingly.

    Assist in managing the warehouse to create off shelf locations for merchandise.

    Ensuring  stock  rotation  is  carried  out  daily  in  order  to  make  the  store  presentable  to customers, including displays.

    Provide help and support to customers, and successfully sell merchandise in order to meet my sales targets.

    Train new members of staff, ensuring they become familiar with the systems and processes within Maplin Electronics.

    I was named Regional Employee of the month for the whole of Ireland Wwhich I am extremely proud of.

    Virgin Media, Unit 3, Blackstaff Way, Belfast, BT11 9DT February 2017 - Present

    As  a  HFC  and  Fibre  Network  Engineer  for  Virgin  Media,  my  day  to  day  roles  and responsibilities include:

    Service and install trained: At the start of each working day, I get my list of faults/installs to attend, and this list must be completed on time and to the best of standard. Due to this, the quality of my work must be to the highest of standards all whilst ensuring my timing is excellent.

    Sales for residential and businesses: In an ever expanding industry growth is always key. So due to this, in my day to day role, one of my main focuses is on sales, whether

    this be signing up new residential customers or business customers. New opportunities can always arise with a simple conversation with a customer, as they are able to recommend people they know who may be interested in Virgin's services, this is why being able to interact with customers is a key aspect of my job.

    Meet KPI’s:  a daily basis I have 7 core KPI’s I must always meet as they are key to the company to provide the most effective service possible.

    NPS: One of the key targets for me as a Virgin Media employee, was my NPS. NPS is very customer driven to ensure that the customer is always getting the best service they possibly can.

    Trainer: The most recent role of my job has included mentoring and training new members of the team. This includes showing them every aspect of the job, especially how to interact with customers and ways to always get the best resolve for a difficult situation.

    All references are available upon request.

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