Customer Advisor CV

Berwick-upon-Tweed, Northumberland


  • Customer Advisor

    Royal Mail



    Personal Details
    Telephone Number:   View Contact Details
    City:   Berwick-upon-Tweed
    County:   Northumberland
    Desired job title:   Compliance analyst
    Salary:   £15001 - £20000
    Location:   Berwick-upon-Tweed Northumberland
    Education Level:   Bachelors
    Last Login:   about 10 months ago

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    Industries

    Accountancy Administration Banking IT catering

    Job Titles

    Qualified Accountant Derivatives Manager Offshore Banking Graphic Web Designer Project Manager Banking Relationship Manager Banking Accounts clerk Customer Advisor Bar Supervisor

    Skills

    Problem Management CPD Accredited Cash Handling

    Qualifications

    Business Studies; English Language GCSE Bachelor of Arts

    Employment History

    Customer Advisor

    2015 - Present

    (Franking Administration), responsibilities included: * The delivery of a first-class customer experience answering inquiries and resolving problems by clarifying desired information: researching, locating and providing information * Escalating calls to relevant departments when required * The sale of additional services by recognising opportunities to up-sell accounts, aided by my knowledge of the products * Assisting all customers from high profile companies to individuals with the same respect and guidance * Updating database by entering new and up-to-date information * Tackling and accomplishing new and different requests daily * Exploring opportunities to add value to job accomplishments HullJady Chartered Accountants, 41 Bridgeman Terrace, Wigan th


    Bar Supervisor

    2014 -

    ATIK Edinburgh, 3 West Tollcross, Edinburgh ------- Over five years' experience working within the hospitality industry, with sales regularly exceeding £ 2,000 on a weekly basis. cluding the duties and responsibilities of: * Demonstrating responsibility in handling alcohol sales and cashing up tills following all till and cashing up procedures and ensure all staff are following these correctly * A full understanding of the licensing law and all other legislation relevant to the role: industry, promotions and cash handling * Maintain strict stock and financial controls * Compile sales reports on a daily basis * Always keep staff busy and proactive * Gaining thorough knowledge of products and industry * Strong personality, ``thick-skinned'' and able to deal calmly and confidently with a diverse range of customers * Excelling in the public relations role specifically promotions, sales and feedback of customers * Ability to make sound fact-based judgements


    Education History

    Name of Institution: Edinburgh Napier University

    Education Title: Bachelor of Arts


    - 2013

    Name of Institution: Winstanley College

    Education Title: some college

    Major: Business Studies, English Language


    Name of Institution: Standish Community High School

    Education Title: GCSE

    Major: English, Maths, Science

    Description: English, Maths, Science (AAB), 8 additional GCSEs grade C and above


    Education Title: CPD Accredited

    Major: Anti-Money Laundering Course

    Description: Anti-Money Laundering Course (Level 3 CPD Accredited) ׀ Higher Distinction


    Employer Reference



    Personality Assessment data not available!


    Customer Advisor CV Profile

    Matt Pearson

    Matt Pearson

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    Personal Profile

    ########################## http://linkedin.com/in/mattpearson94

    An energetic, ambitious person educated to degree level (Financial Services), with a commitment to pursuing a career in risk management, specifically compliance and combatting financial crime. Established a mature and responsible approach to any task undertaken, or situation presented with. As a graduate I thrive in working with others to achieve a certain objective on time and with excellence. Extensive critical thinking and evaluation capabilities as well as strong professional and interpersonal communication skills and an active listener, able to understand client requirements with a drive for business growth, sales and performance. Looking for a role with a leading financial institution aiding with client growth while ultimately looking to add value and help make the business prosper.

    Education and Training

    Anti-Money Laundering Course (Level 3 CPD Accredited) VHigher Distinction

     

    2018

    Oplex Careers

      

    BA (Hons) Financial Services V2:1

     

    2017

    Edinburgh Napier University

      

    Art & Design: Graphic Design, Business Studies, English Language (BCD)

     

    2013

    Winstanley College

      

    English, Maths, Science (AAB), 8 additional GCSEs grade C and above

     

    2011

    Standish Community High School

      

    Relevant Work Experience

      

    ATIK Edinburgh, 3 West Tollcross, Edinburgh

    th 28 November 2014 tPresent

    Over five years’ experience working within the hospitality industry, with sales regularly exceeding £2,000 on a weekly basis.

    Job Role: Bar Supervisor, including the duties and responsibilities of: •  Demonstrating responsibility in handling alcohol sales and cashing up tills following all till and cashing

    up procedures and ensure all staff are following these correctly •  A full understanding of the licensing law and all other legislation relevant to the role: industry,

    promotions and cash handling

    •  Maintain strict stock and financial controls •  Compile sales reports on a daily basis •  Always keep staff busy and proactive

    •  Gaining thorough knowledge of products and industry

    •  Strong personality, “thick-skinned” and able to deal calmly and confidently with a diverse range of customers

    •  Excelling in the public relations role specifically promotions, sales and feedback of customers •  Ability to make sound fact-based judgements

    Royal Mail, Stone Hill Road, Farnworth, Bolton

    16   June 2015 t28   August 2015

    th

    th

    Job Role: Customer Advisor (Franking Administration), responsibilities included: •  The delivery of a first-class customer experience answering inquiries and resolving problems by

    clarifying desired information: researching, locating and providing information •  Escalating calls to relevant departments when required

    •  The sale of additional services by recognising opportunities to up-sell accounts, aided by my knowledge of the products

    •  Assisting all customers from high profile companies to individuals with the same respect and guidance •  Updating database by entering new and up-to-date information •  Tackling and accomplishing new and different requests daily

    •  Exploring opportunities to add value to job accomplishments

    HullJady Chartered Accountants, 41 Bridgeman Terrace, Wigan

    17   July t27   July 2012

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    Work Experience - Accounts Clerk; gaining experience in chartered accountancy which included: •  Data input for clients using various computer programmes including Sage Line 50 •  Being ready and attentive to the needs of my seniors

    •  Organising documents into the most convenient order for my peers and to suit the needs of my team members, including transferring physical data into electronic data

    •  Working individually on tasks set by the senior members of the team such as inputting clients’ information into files and following data protection rules

    Relevant Experience

    Leadership •  In my work environment I have been responsible for running and co-ordinating bars both

    independently and leading part of a team •  In both of my recent roles I have been responsible for training new colleagues, ensuring they are fully

    equipped and confident before undertaking their role •  In my current role I work in a team of 50, and working with different people every day I am effective

    at communicating and running each varying team individually Communication

    •  During my time as a Student Representative for my university course I was the liaison between the students on my course and the various university boards

    •  Communicating with customers in a busy and near overpowering environment to ensure correct orders

    Team Work •  Working in groups is a key part of university, often working with different nationalities and cultures

    which I often led in order to produce excellent results •  Often faced with difficult team member, I excel in order to motivate them and aid them into

    participating and becoming a key member of the team Problem Solving

    •  In my role at Royal Mail one of my key duties was dealing with customer complaints in order to both resolve them and provide solutions to ensure there was not a re-occurrence

    •  Providing high quality customer service by making quick decisions in difficult situations including those intoxicated

    Additional Information

    Confident using all Microsoft packages including an experienced use of the accounting software Sage both in work and at university. I often utilised social media and the internet to promote to customers for my role in ATIK and was the main communication tool for university projects.

    I have recently become a keen traveller and enjoy experiencing different countries and the cultures and experiences they provide. As well as a willingness to relocate to seek new opportunities and challenges moving forward.

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