Clerical Officer CV

Llanddulas, Abergele


  • Clerical Officer

    NHS



    Personal Details
    Telephone Number:   View Contact Details
    City:   Llanddulas, Abergele
    Desired job title:   Clerical Officer
    Location:   Llanddulas, Abergele
    Added On:   about 8 months ago

    Internal

    More...

    Industries

    Administration Healthcare IT secretarial

    Job Titles

    Graphic Web Designer Filing and Records Manager Audiology Clerical Officer Reception Service & Repair Processing Administrator Administrator

    Skills

    Dealing with Post Minute Taking Scheduling regular equipment maintenance Problem Management Undertaking analysis arranging maintenance Photocopying WIP

    Qualifications

    Baccalaureate Degree Welsh GCSE English GCSE Maths BTec I.T. BTec PE Level 2 Business Administration

    Employment History

    Clerical Officer

    2019 - Present

    Clerical Officer Responsibilities: * Reception duties, dealing with phone calls, processing and distribution of incoming and outgoing mail ------- * Arranging and sending out patient appointments * Ensuring availability of case notes * Typing and preparing clinicians' reports * Ensuring case notes are up to date and filed correctly * Supporting and covering for colleagues when required * Maintaining filing systems (paper and electronic) * Preparing clinic lists * Maintaining databases * General office duties * Minute taking


    Service & Repair Processing Administrator

    2016 - 2018

    Responsibilities: * Scheduling jobs for a team of 4 engineers, coordinating priority of jobs, location and travel times over the whole of the South West region of the UK (from South Wales to Torquay) * Provide first point of contact for customers and responding to telephone calls and emails * Communicating with a very diverse range of people, from factory, care home professionals/owners to director level * Part ordering including tracing part numbers where these are unknown * Scheduling regular equipment maintenance to ensure compliance with health and safety regulations * Preparation of quotations for customers * Dealing with customer complaints and resolving problems * Undertaking analysis of work carried out and costings for customers * Training and supervision of new team members * Supervisory duties in the absence of line manager


    Call Processing Administrator

    2015 - 2016

    Responsibilities: * Acting as first point of contact for field-based engineers * Part ordering and allocating part codes * Ensuring all systems updated to reflect jobs completed * Chasing work in progress * Resolution of part queries with suppliers Bron-y-Wendon & Nant-y-Glyn Holiday Parks


    2013 - 2015

    Work experience and subsequent volunteering under supervision in the school office including: * Receiving and reconciling dinner money from pupils/informing kitchen of daily dinner numbers * Managing incoming telephone calls and mail and greeting visitors to school office * Assisting in the preparation of classwork, using internet and Microsoft Office - photocopying, laminating and binding work as necessary * Re-organization of resource stock room, including setting up stock control system * Setting up school inventory * Maintaining and updating SIMS database for end of academic year


    2012 - 2015

    Responsibilities: * Bathroom, kitchen, lounge and bedroom cleaning duties * Showing customers into cottages/chalets and providing advice on units and local area * Dealing with customer queries/complaints * General resolution of unit problems, including breakages/arranging maintenance * Checking units for appropriate levels of cleanliness prior to customers' arrival * Laundry duties for unit linen, plus customer washing, handling cash and updating petty cash records appropriately * Cleaning and restocking toilet/shower blocks on caravan park * Training and supervision of new members of cleaning staff on both holiday and caravan parks


    Education History

    2014 - 2015

    Name of Institution: Coleg Llandrillo

    Education Title: Level 2

    Major: Business Administration


    2009 - 2014

    Name of Institution: Ysgol Bryn Elian

    Education Title: GCSE

    Major: Maths, English

    Description: plus distinctions in Welsh Baccalaureate, BTec PE & I.T. OCR


    Hobbies & Interest

    Hobbies & Interests * Travel * I enjoy keeping fit and do a wide range of classes and activities.


    Personality Assessment data not available!


    Clerical Officer CV Profile

    Bethany Spratt

    #####, #### ######, ####################, ########

    0########### • ##################

    Personal statement

     

    I am a highly motivated and conscientious person looking for career opportunities.  In my previous role I was responsible for providing an efficient administrative service for the audiology department at Ysbyty Glan Clwyd. I am capable of working well on my own initiative and as part of a team.

    Key Skills

     

                    Proficiency in all areas of Microsoft Office, including Access, Excel, Word, PowerPoint and Desktop Publishing

                    Experience with various inhouse business systems

                    Excellent communication skills, both written and verbal

                    Wide range of customer service experience

                    Ability to work to deadlines and juggle changing priorities

                    Experience of working in an environment requiring a high degree of confidentiality

    Employment History

     

    Audiology Department, NHS

    (January 2019 – April 2020)

    Clerical Officer

     

    Responsibilities:

                    Reception duties, dealing with phone calls, processing and distribution of incoming and outgoing mail

                    Arranging and sending out patient appointments

                    Ensuring availability of case notes

                    Typing and preparing clinicians’ reports

                    Ensuring case notes are up to date and filed correctly

                    Supporting and covering for colleagues when required

                    Maintaining filing systems (paper and electronic)

                    Preparing clinic lists

                    Maintaining databases

                    General office duties

                    Minute taking

     

    Prism Medical UK

    (October 2016 – November 2018)

    Service & Repair Processing Administrator

     

    Responsibilities:

                    Scheduling jobs for a team of 4 engineers, coordinating priority of jobs, location and travel times over the whole of the South West region of the UK (from South Wales to Torquay)

                    Provide first point of contact for customers and responding to telephone calls and emails

                    Communicating with a very diverse range of people, from factory, care home professionals/owners to director level

                    Part ordering including tracing part numbers where these are unknown

                    Scheduling regular equipment maintenance to ensure compliance with health and safety regulations

                    Preparation of quotations for customers

                    Dealing with customer complaints and resolving problems

                    Undertaking analysis of work carried out and costings for customers

                    Training and supervision of new team members

                    Supervisory duties in the absence of line manager

     

     

     

     

     

    (August 2015 – October 2016)

    Call Processing Administrator

     

    Responsibilities:

                    Acting as first point of contact for field-based engineers

                    Part ordering and allocating part codes

                    Ensuring all systems updated to reflect jobs completed

                    Chasing work in progress

                    Resolution of part queries with suppliers

     

     

    Bron-y-Wendon & Nant-y-Glyn Holiday Parks

    (March 2012 – August 2015)

     

    Responsibilities:

                    Bathroom, kitchen, lounge and bedroom cleaning duties

                    Showing customers into cottages/chalets and providing advice on units and local area

                    Dealing with customer queries/complaints

                    General resolution of unit problems, including breakages/arranging maintenance

                    Checking units for appropriate levels of cleanliness prior to customers’ arrival

                    Laundry duties for unit linen, plus customer washing, handling cash and updating petty cash records appropriately

                    Cleaning and restocking toilet/shower blocks on caravan park

                    Training and supervision of new members of cleaning staff on both holiday and caravan parks


    Work Experience

    Ysgol Llanddulas, Llanddulas

    (2013-2015)

     

    Work experience and subsequent volunteering under supervision in the school office including:

     

                    Receiving and reconciling dinner money from pupils/informing kitchen of daily dinner numbers

                    Managing incoming telephone calls and mail and greeting visitors to school office

                    Assisting in the preparation of classwork, using internet and Microsoft Office - photocopying, laminating and binding work as necessary

                    Re-organization of resource stock room, including setting up stock control system

                    Setting up school inventory

                    Maintaining and updating SIMS database for end of academic year

     

    Education

    Coleg Llandrillo

    (September 2014 – June 2015)

     

    Business Administration Level 2

     

    Ysgol #### Elian

    (September 2009 – June 2014)

     

    8 GCSE’s including Maths and English plus distinctions in Welsh Baccalaureate, BTec PE & I.T. OCR

    Hobbies & Interests

                    Travel

                    I enjoy keeping fit and do a wide range of classes and activities.

    Enter text here...

    Download CV