Clerical Officer CV

Bethany Spratt

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Personal statement

I am a highly motivated and conscientious person looking for career opportunities.  In my previous role I was responsible for providing an efficient administrative service for the audiology department at Ysbyty Glan Clwyd. I am capable of working well on my own initiative and as part of a team.

Key Skills

                Proficiency in all areas of Microsoft Office, including Access, Excel, Word, PowerPoint and Desktop Publishing

                Experience with various inhouse business systems

                Excellent communication skills, both written and verbal

                Wide range of customer service experience

                Ability to work to deadlines and juggle changing priorities

                Experience of working in an environment requiring a high degree of confidentiality

Employment History

Audiology Department, NHS

(January 2019 – April 2020)

Clerical Officer

Responsibilities:

                Reception duties, dealing with phone calls, processing and distribution of incoming and outgoing mail

                Arranging and sending out patient appointments

                Ensuring availability of case notes

                Typing and preparing clinicians’ reports

                Ensuring case notes are up to date and filed correctly

                Supporting and covering for colleagues when required

                Maintaining filing systems (paper and electronic)

                Preparing clinic lists

                Maintaining databases

                General office duties

                Minute taking

Prism Medical UK

(October 2016 – November 2018)

Service & Repair Processing Administrator

Responsibilities:

                Scheduling jobs for a team of 4 engineers, coordinating priority of jobs, location and travel times over the whole of the South West region of the UK (from South Wales to Torquay)

                Provide first point of contact for customers and responding to telephone calls and emails

                Communicating with a very diverse range of people, from factory, care home professionals/owners to director level

                Part ordering including tracing part numbers where these are unknown

                Scheduling regular equipment maintenance to ensure compliance with health and safety regulations

                Preparation of quotations for customers

                Dealing with customer complaints and resolving problems

                Undertaking analysis of work carried out and costings for customers

                Training and supervision of new team members

                Supervisory duties in the absence of line manager

(August 2015 – October 2016)

Call Processing Administrator

Responsibilities:

                Acting as first point of contact for field-based engineers

                Part ordering and allocating part codes

                Ensuring all systems updated to reflect jobs completed

                Chasing work in progress

                Resolution of part queries with suppliers

Bron-y-Wendon & Nant-y-Glyn Holiday Parks

(March 2012 – August 2015)

Responsibilities:

                Bathroom, kitchen, lounge and bedroom cleaning duties

                Showing customers into cottages/chalets and providing advice on units and local area

                Dealing with customer queries/complaints

                General resolution of unit problems, including breakages/arranging maintenance

                Checking units for appropriate levels of cleanliness prior to customers’ arrival

                Laundry duties for unit linen, plus customer washing, handling cash and updating petty cash records appropriately

                Cleaning and restocking toilet/shower blocks on caravan park

                Training and supervision of new members of cleaning staff on both holiday and caravan parks

Work Experience

Ysgol Llanddulas, Llanddulas

(2013-2015)

Work experience and subsequent volunteering under supervision in the school office including:

                Receiving and reconciling dinner money from pupils/informing kitchen of daily dinner numbers

                Managing incoming telephone calls and mail and greeting visitors to school office

                Assisting in the preparation of classwork, using internet and Microsoft Office - photocopying, laminating and binding work as necessary

                Re-organization of resource stock room, including setting up stock control system

                Setting up school inventory

                Maintaining and updating SIMS database for end of academic year

Education

Coleg Llandrillo

(September 2014 – June 2015)

Business Administration Level 2

Ysgol #### Elian

(September 2009 – June 2014)

8 GCSE’s including Maths and English plus distinctions in Welsh Baccalaureate, BTec PE & I.T. OCR

Hobbies & Interests

                Travel

                I enjoy keeping fit and do a wide range of classes and activities.