Head of Procurement and Building Management Services CV

#### O’Grady (MIWFM)

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www.linkedin.com/in/####Ogradyz

PERSONAL PROFILE

A knowledgeable and professional Manager with extensive experience in Estates and facilities management.

Highly focused with a consistent track record of successfully employing best business practices that improve efficiency and reduce operating costs while increasing productivity.

A skilled problem solver who has a proven ability to quickly address and adapt to situations, whilst limiting their impact to the operations of the company

Specialises in Procurement, building maintenance, office relocations, refurbishment and project management.

CAREER HISTORY

Urban Partnership group         Head of Procurement and Building Management Services         2019-Present

·       Reviewed, aligned and consolidated all contractors and suppliers for hard and soft FM services across 6 centres

·       Implemented a centralised property database for all building services

·       Line Manager for front of house staff and inhouse cleaners

·       Reviewed and Implemented process’s and policies for the business unit, including GDPR compliance commitments

·       Room hire Management, bringing in business and ensuring prompt payments are received

·       Implemented online PayPal invoicing system to improve and manage all payments across all the centres

·       Coordinated install of solar panels on the Masbro centre roof, to reduce carbon emissions whilst also cutting costs by producing our own energy

Ingeus UK Ltd                         Estates and Facilities Manager                                                  2015 -2019

Key Achievements

·       Rolled out large government welfare to work programmes: Pathways to Work, Work Programme, Work and Health Programme, National Citizenship Service, National Diabetes Prevention Programme. Sourced office locations, coordinated and managed office refurbishments which provided a safe and effective working environment to carry out our core business services.

·       Supplier consolidation and cost reduction programme – aligned supply contracts with customer contracts which enabled economies of scale and no unsupported costs.

·       Responsible for multiple relocations of corporate and operational office functions. Created move plans and communicated to the business. Liaised with staff, managers, contractors and landlords. Ensured business support services remained active during relocations.

Duties include:

·       Hard and soft FM services procurement for a portfolio of 90+ offices which included: building maintenance, cleaning, security, utilities, fire systems, air conditioning, mobiles, archiving, stationery, recycling, confidential waste and more. Identified services required and drew up tender document specifications. Invited suppliers to submit tender for contracts. Discussed and negotiated costs with shortlisted suppliers. Awarded preferred suppliers with contracts to provide services.

·       Managed contractors and suppliers. Carried out periodic reviews and audits which ensured services were delivered on time to a standard, were compliant where applicable and were in budget.

·       Organised quarterly meetings with suppliers which ensured Value for money and identified any areas for cost saving opportunities.

·       Led in property acquisition and refurbishment including procurement of all office furniture and signage. Identified new office locations and liaised with Landlords and solicitors to agree Heads of terms. Liaised with site managers with regards to operational requirements. Created floor plans with external contractor. Coordinated, tendered and assigned contractors to carry out required works. Ensured best allocation and utilisation of space and resources in new and existing buildings.

·       Led in lease extensions, variations and closures. Reported of all upcoming lease end dates to the business.

Upon instruction liaised with landlords for either a lease renewal, extension or termination. Negotiated rental or dilapidation costs and Terms of any new lease or extension.

·       Managed office closures. Liaised with site managers on closure dates and aligned removal or cancelation of any soft or hard FM service contracts/equipment with this closure date.

·       Arranged for contractors to clear all furniture and fixings from the space, ensured information security requirements were fulfilled and handed back to the landlord.

·       Managed multiple office relocations and internal moves. Planned and organised moves. Liaised with onsite staff and managers. Coordinated resources, relocated or cancelled services contracts. This ensured a smooth transition maintaining operational capacity.

·       Financial forecasting/budgeting. Provided accounts with financial spend information and analysis. Advised of upcoming costs which need to be taken into consideration for the new budget i.e a new office or expansion in existing office.

·       Followed financial procedures and ensured timely authorisation of payments. Set up new suppliers on the financial system. Ensured their payment terms aligned with the company payment terms and invoices were checked and signed off in a timely manner which ensured payment could be made within the agreed terms.

·       Ensured all sites were maintained to agreed standards and regulations. Assisted in the assessment of Health and Safety compliance across sites. Coordinated with external contractors who carried out fire risk assessments and water testing- implemented corrective actions where required.

·       1st aid, fire warden, H&S, Evac chair officer. Provided 1st aid support as and when needed. Ensured that all 1st aid boxes were kept fully stocked. Led all staff to safety in the event of a fire alarm activation. Assisted anyone unable to use the stairs using the evac chair. Was first point of call for any health and safety related issues.

·       Maintained and coordinated safety processes / training associated with fire evacuation and 1st aid. Ensured that there were enough people trained as 1st aiders, evac chair officers and fire wardens, which ensured the safety and wellbeing of all staff, guests and contractors at all times.

·       Planned company staff events, this included Christmas parties and team building days. Identified central locations for ease of access of staff coming from up and down the country, negotiated costs and ensured best value for money. Created and sent invitations, managed and juggled attendee numbers and coordinated all dietary and special requirements.

·       Provided out of hours on call assistance. Assessed and controlled emergency situations, called in any contractors if needed immediately. Ensured sites were safe and secured following any incidents.

·       Ensured the physical security of every site by means risk assessment, management and review.

·       Installed and monitored CCTV and alarms. Provided footage to police as and when requested.

Ingeus UK Ltd                         Estates Support Officer                                         2007- 2015

·       Staffed and maintained helpdesk calls/emails. Answered queries, coordinated planned and reactive maintenance, liaised with multiple contractors and prioritised which kept it cost effective. Completed tasks within SLA’s.

·       Maintained all registers relating to property and facilities including risk registers, site locations, asset databases, environmental and business continuity. Ensured data was up to date and amended where applicable which ensured accuracy and consistency.

·       Raised purchase orders, reconciled invoices and liaised with the finance team for payments.

Work Directions (Ingeus UK Ltd) Receptionist/Job Station Advisor                                  2006- 2007

Language Line Ltd                 Receptionist/Office Administrator                                  2002- 2006

Language Line Ltd                 Call Centre Operator                                         2001- 2002

EDUCATION AND TRAINING

BIFM Diploma level 4 Facilities management- Nov 2014

BIFIM Certificate level 4 Facilities Management- Jan 2012

IWFM - Effective Property Management

NEBOSH Practical Application

IOSH- Managing safely in FM

QA Learning -Finance for Non Financial Managers

Prince 2 Foundation- May 2010

British Red Cross- Emergency first aid at work

Evac +Chair- Operator training course

St John Ambulance fire marshal

Hemsley Fraser -Creating Powerful Relationships through Networking

Hemsley Fraser -Coaching for Results

Hemsley Fraser -Dealing with Stress and Conflicting Needs

Kingsland secondary school GCSE’s x7

ADDITIONAL INFORMATION

Hobbies: Crisis voluntary work, organising fundraising events for various charities, baking, theatre, home improvements, Holidays, David Attenborough… my list could go on so I will leave it there for now.