Database Clerk CV

Belfast


  • Database Clerk

    Queen's University



    Personal Details
    Telephone Number:   View Contact Details
    City:   Belfast
    Desired job title:   Database Clerk
    Location:   Belfast
    Last Login:   about 8 months ago

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    Industries

    Customer Services Healthcare IT Scientific secretarial

    Job Titles

    Graphic Web Designer Biologist Clinical Research Nurse Chemist Call Agent Database Clerk

    Skills

    GDPR Troubleshooting develop client relationships

    Qualifications

    Chemistry Healthcare, Nursing & Medical Pharmaceutical & Scientific Pharmaceutical A Levels Mathematics Biology GCSE

    Employment History

    Database Clerk

    2019 - Present

    * Meticulous logging of reports and large datasets. * Working closely with QA and senior management to ensure data complies with GDPR regulations. * Working on multiple projects across and several departments to meet tight deadlines.


    Technical Support Specialist

    2015 - 2019

    Troubleshooting: * Working both independently and as part of a team to troubleshoot and answer customer complaints while prioritising specific customers and organising my time effectively in a high pressure environment. * Reviewing large amounts of raw excel data, emails and lab results to develop quick turnaround times on customer issues. * Translating large amounts of raw information into user friendly excel data where key points / anomalies could be found and examined. * Traveling to customer sites to resolve more complex issues and develop client relationships. * Presenting detailed case studies to global Randox colleagues at various conferences.


    Education History

    Education Title: GCSE

    Major: Including Additional Mathematics, Triple Science, English

    Description: 4 A's, 4 B's and 2 C's - Including Additional Mathematics, Triple Science and English


    Name of Institution: Liverpool John Moores University

    Education Title: Bachelor of Science

    Major: Applied Chemistry and Pharmaceutical Sciences



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    Database Clerk CV Profile

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    Summary

     

           Strongly reliable and focused clinical chemistry and pharmaceutical graduate.

           Over four years experience in troubleshooting and resolving customer complaints and queries which involves constant communication between myself, clients and other internal departments.

           Effective independent worker as well as an excellent team worker who can digest complex scientific information and has the drive and proven experience to handle multiple projects efficiently and accurately whilst adhering to strict operating procedures and deadlines.

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    Education and Qualifications

     

    Liverpool John Moores University June 2015

     

    BSc Hons Applied Chemistry and Pharmaceutical Sciences

     

    A Levels June 2012

    Biology - B, Chemistry - C, Mathematics - C

     

    GCSEs June 2010

    4 As, 4 Bs and 2 Cs - Including Additional Mathematics, Triple Science and English

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    Relevant Experience

     

    Queens University ####### - Database Clerk July 2019 - Present

           Meticulous logging of reports and large datasets.

           Working closely with QA and senior management to ensure data complies with GDPR regulations.

           Working on multiple projects across and several departments to meet tight deadlines.

     

    Randox Laboratories Ltd. - Technical Support Specialist        December 2015 - July 2019

     

    Troubleshooting:

           Working both independently and as part of a team to troubleshoot and answer customer complaints while prioritising specific customers and organising my time effectively in a high pressure environment.

           Reviewing large amounts of raw excel data, emails and lab results to develop quick turnaround times on customer issues.

           Translating large amounts of raw information into user friendly excel data where key points / anomalies could be found and examined.

           Traveling to customer sites to resolve more complex issues and develop client relationships.

           Presenting detailed case studies to global Randox colleagues at various conferences.

     

    Laboratory Skills:

           Accurate pipetting

           Experience with working on multiple 1st party and 3rd party chemical analysers (e.g. Siemens Advia, Roche Cobas )

           Hands on experience with all stages of patient testing (including calibration, accurate testing of controls prior to patient samples and exporting/analysing results).

           Adhering to QA guidelines.

     

    Training:

           Planning, organising and solely delivering a variety of small and large group training sessions on high capacity chemistry analysers.

           Communicating my knowledge of Randox products in an easily digestible manner to allow clients to carry out laboratory testing with confidence.

     

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    Skills and Key Attributes

     

           Attention to detail

           Proficiency in using Microsoft Word, Advanced Excel and Powerpoint to display data clearly.

           Experience in using customer support databases such as Q-Pulse and Respond and confident in learning new databases quickly.

           Strong presentation and communication skills.

           Keen to develop and maintain customer relationships.

           Excellent time management and organisational skills.

           High levels of Integrity.

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    References available on request

     

     

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