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Accountancy Administration Customer Services IT Procurement Retail Warehouse transport
Graphic Web Designer Administration Team Leader FMCG Accounts clerk Assistant Call Centre Manager Warehouse Worker Other Distribution & Warehouse Manager
Strategic Planning co-ordination of storage and local transport Root Cause Analysis Member of the Chartered Institute of Purchase & Supply Junior Compliance Officer of the Year Operational Planning department liaison
Master of Science ILM - Level 3 Award First Line Management
Planning & Logistics Manager
2018 -
Present
* Strategic planning, increasing efficiencies in production plans and maintaining customer service within restrictive leadtimes, demand fluctuations and safe stock building practices
* Responsibility for buying for the site adhering to short shelf life restrictions, MOQ agreements and minimising stock on hand in line with forecasted sales and historical demand.
* Management of Finished Goods, Raw Materials and Packaging inventory management and stock control for the site
* Control and co-ordination of storage and local transport through a 3rd party warehouse supplier
* Preparation and analysis S&OP information for senior management and key management meetings
* Minimise and control expiring and unused stock through safe disposal and root cause analysis
* Key participant in NPD and product improvement discussions collaborating across the business to ensure safe delivery of new product initiatives
* Leading site in cross functional improvements and implementation of processes maximising recently implemented software solution, IFS, in line with bespoke site requirements
Supply Chain Analyst
2017 -
2018
Supply Chain Analyst Macphie of Glenbervie (temporary contract)
-------
* Identifying and implementing appropriate performance measures to drive improvement in New product launches, operations, customer service and planning.
* Monitoring demand and addressing discrepancies in forecast data.
* Developing systemised operational plans and effective performance metrics across the site.
* Supporting planning activity across all areas of the Tannochside operation to meet customer requirements and maintain agreed stock levels whilst maximising operational efficiency.
* Supporting storage and distribution decision making; monitoring and improving stock record accuracy, delivery performance; and influencing corrective actions.
* Supporting the implementation of new ERP system being implemented in September 2017
Despatch Planning & Inventory Manager
2012 -
2016
Despatch Planning & Inventory -------
* The role was made redundant in December 2016.
Duties and responsibilities include:
* Oversee Despatch Planning Operations covering two main sites and multiple subcontractor's sites - circa 150-180 despatch slots per day
* Interface with Manufacturing and Production on high level enhancements to procedures and ongoing cross-function improvements
* Management of 3rd party provider for bespoke production of display bottles for global supply.
* Implementation of International Trade Processes for IPR, Import & Export movements
* Management and motivation of a department of 9
* Co-ordination and inter department liaison for miscellaneous imports, working with sourcing team, packaging development and POS procurement
* Management of excess cased goods Inventory levels
* Manage out of the ordinary NPD & Dry Goods requests working with Finance and materials team to ensure safe despatch and cost recovery.
Freight Manager
2007 -
2012
Duties and responsibilities include:
* Introduced Carrier Service Level Agreements.
* Jointly control £ 25 million annual spend
* Carrier management ensuring adherence to service level agreements
* Control additional spend out with standard movements
* Monthly Reporting on spend within agreed under-recovery - £ 0.10 / case
* Management and motivation of 2 members of staff
* Implementation of inter-department procedures and information sharing
* Streamlined the E1 Operating System management and quarterly updates
* Development of EDI messaging with major shipping line systems with direct interface and through a 3rd party.
Control Tower Manager
2005 -
2007
Control Tower Manager - Northern Europe, Glasgow DHL Global Forwarding
-------
Duties and responsibilities include:
* 4PL Management of all Exports on behalf of Ciba Specialty Chemicals
* Participated in Implementation of the first UK Control Tower working with the group's global Lead Logistics Team in Switzerland and UK key management team
* Developed unique IT system based on local specifications
* Project Manage the implementation of EDI messaging between multiple shipping line systems and the UK specific Control Tower
* Co-Ordinating all training and support between Ciba and DHL
* Management and motivation of 3 members of staff
* Controlled documentation preparation and distribution, Invoice Management and performance exception reporting
* Managed the P&L within Global Agreement between Ciba Chemicals & DHL Global Forwarding ensuring the project performed within budgeted cost restraints
Customer Service Support Supervisor
2003 -
2005
Duties and responsibilities include:
* Management and motivation of 4 members of staff
* Implementation of local and regional accounting processes for major branch customers
* Communicating specific customer requirements to relevant operational areas for new and major accounts
* First point of contact for time sensitive and high profile movements
Accounts Clerk
1991 -
2003
DHL Global Forwarding - originally Scottish Express International
-------
Duties and responsibilities include:
Education Title:
Member of the Chartered Institute of Purchasing & Supply
Education Title:
SVQ
Major:
Supply Chain Management
Education Title:
Master of Science
Personality Assessment data not available!
##### ####
####################, #########
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Phone: 0############
Email: ##################
Personal Profile:
My strengths are in Supply Chain and Process Management and with a strong operational background I am looking to make a challenging career move utilising my key skills to include proficiency in MS Office, process establishment and implementation.
I am a highly motivated, accomplished and results driven individual with experience in S&OP, Customer Service & Supply Chain Management within FMCG environments.
Major Achievements:
● Production Planning – established robust processes for weekly production planning, monthly demand reviews and strategic seasonal schedules ensuring supply during fluctuations in demand for short and long lead time products and materials.
● Continuous Improvement - led teams to review gap analysis and duplication of processes, identifying systemised tools establishing KPI indicators and analysis.
● People Management - highly effective people manager with proven ability to manage resources, drive change and meet all key performance indicators and department targets
● Cloud based software implementation – represented the site in ongoing strategic change management following a system upgrade ensuring no negative impact on customer order replenishment or inventory management
● Stakeholder Management - seen by major stakeholders as the first point of contact within the business to ensure the efficiency of supply chain and new product development
● Systems Literacy - seen as subject matter expert, providing customised reports on IFS, Power Bi, Excel, JD Edwards, DAS and OBI Reporting, highlighting performance statistics for senior management
● Supply Chain Management - established track record in the successful analysis of transport alternatives to meet all delivery requirements to and from the site whilst attaining budget and time constraints
● Compliance – developed a cross –functional process ensuring movement of frustrated export shipments within the UK and Europe met HMRC regulations, preventing unnecessary payment of excised duties and penalties
● Negotiation and Analytical Skills - part of the group global tendering team, providing key performance metrics, running distribution costs and service analysis.
Communications - providing a range of materials using Word, Excel, Power Bi, Visio and Powerpoint to effectively provide comprehensive data for all levels of presentation
Financial Management - achieved all budgetary requirements within remit of various roles
Career History
February 2018 – now Planning & Logistics Manager Macphie of Glenbervie - Tannochside
Strategic planning, increasing efficiencies in production plans and maintaining customer service within restrictive leadtimes, demand fluctuations and safe stock building practices
Responsibility for buying for the site adhering to short shelf life restrictions, MOQ agreements and minimising stock on hand in line with forecasted sales and historical demand.
Management of Finished Goods, Raw Materials and Packaging inventory management and stock control for the site
Control and co-ordination of storage and local transport through a 3rd party warehouse supplier
Preparation and analysis S&OP information for senior management and key management meetings
Minimise and control expiring and unused stock through safe disposal and root cause analysis
Key participant in NPD and product improvement discussions collaborating across the business to ensure safe delivery of new product initiatives
Leading site in cross functional improvements and implementation of processes maximising recently implemented software solution, IFS, in line with bespoke site requirements
April 2017 – February 2018 Supply Chain Analyst Macphie of Glenbervie (temporary contract)
Identifying and implementing appropriate performance measures to drive improvement in New product launches, operations, customer service and planning.
Monitoring demand and addressing discrepancies in forecast data.
Developing systemised operational plans and effective performance metrics across the site.
Supporting planning activity across all areas of the Tannochside operation to meet customer requirements and maintain agreed stock levels whilst maximising operational efficiency.
Supporting storage and distribution decision making; monitoring and improving stock record accuracy, delivery performance; and influencing corrective actions.
Supporting the implementation of new ERP system being implemented in September 2017
July 2012 – December 2016 Despatch Planning & Inventory Manager Chivas Brothers
- The role was made redundant in December 2016.
Duties and responsibilities include:
● Oversee Despatch Planning Operations covering two main sites and multiple subcontractor’s sites - circa 150-180 despatch slots per day
● Interface with Manufacturing and Production on high level enhancements to procedures and ongoing cross-function improvements
● Management of 3rd party provider for bespoke production of display bottles for global supply.
● Implementation of International Trade Processes for IPR, Import & Export movements
● Management and motivation of a department of 9
● Co-ordination and inter department liaison for miscellaneous imports, working with sourcing team, packaging development and POS procurement
● Management of excess cased goods Inventory levels
● Manage out of the ordinary NPD & Dry Goods requests working with Finance and materials team to ensure safe despatch and cost recovery.
Jun 2007 – Jul 2012 Freight Manager Chivas Brothers
Duties and responsibilities include:
● Introduced Carrier Service Level Agreements.
● Jointly control £25 million annual spend
● Carrier management ensuring adherence to service level agreements
● Control additional spend out with standard movements
● Monthly Reporting on spend within agreed under-recovery - £0.10 / case
● Management and motivation of 2 members of staff
● Implementation of inter-department procedures and information sharing
● Streamlined the E1 Operating System management and quarterly updates
● Development of EDI messaging with major shipping line systems with direct interface and through a 3rd party.
Jul 2005 – Jun 2007 Control Tower Manager – Northern Europe, Glasgow DHL Global Forwarding
Duties and responsibilities include:
● 4PL Management of all Exports on behalf of Ciba Specialty Chemicals
● Participated in Implementation of the first UK Control Tower working with the group’s global Lead Logistics Team in Switzerland and UK key management team
● Developed unique IT system based on local specifications
● Project Manage the implementation of EDI messaging between multiple shipping line systems and the UK specific Control Tower
● Co-Ordinating all training and support between Ciba and DHL
● Management and motivation of 3 members of staff
● Controlled documentation preparation and distribution, Invoice Management and performance exception reporting
● Managed the P&L within Global Agreement between Ciba Chemicals & DHL Global Forwarding ensuring the project performed within budgeted cost restraints
Apr 2003 – Jul 2005 Customer Service Support Supervisor DHL Global Forwarding
Duties and responsibilities include:
Management and motivation of 4 members of staff
Implementation of local and regional accounting processes for major branch customers
Communicating specific customer requirements to relevant operational areas for new and major accounts
First point of contact for time sensitive and high profile movements
1991 – 2003 Accounts Clerk DHL Global Forwarding - originally Scottish Express International
Duties and responsibilities include:
● Import Clerk – completing Import Customs entries and key customer contact for Import Customer Services.
● Customer Service Supervisor - responsible for all modes of transport and customers for Ayrshire Branch
● Company Implant - based within Playtex Ltd, Port Glasgow responsible for 3pl management, HMRC Intrastat Submissions and data management, Invoice processing, carrier negotiations and performance management.
Education / Accreditation Background
Shortlisted in the 2015 Women in Compliance Awards –
Junior Compliance Officer of the Year category
CIPS ##### - Member of the Chartered Institute of Purchasing & Supply – August 2014
SVQ Level 4 – Supply Chain Management – July 2014
QA Training MS Excel Advanced – November 2013
Executive Shadows - Project Management – August 2011
Scotwork - Negotiating Skills – July 2010
ILM - Level 3 Award in First Line Management – Jan 2010
Master of the Chivas Brothers Scotch Whisky Brotherhood – No. 215 – May 2009