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Banking Customer Services Marketing Sales Senior Management
Banking Advisor Digital Marketing Direct Sales Senior Accountancy Call Agent Workplace Product Manager a Support Executive Middle Management Team member
Trade Shows develop new business team support senior account management Audit New Business Development develop the market Brand Awareness Market analysis Marketing Campaigns Sales Social Media
Bachelors Degree Bachelor of Arts Diploma Business Development Diploma management Diploma new product development GNVQ Tourism HND Marketing HND management Marketing
Business Development Manager
2020 -
Present
Responsible the acquisition of new business by providing assistance in the evaluation and proposal process, customer visits and negotiations to secure short and long-term customer business goals of LMS and supporting products and services.
Workplace Product Manager
2018 -
2019
* Assistive technology market leader within a 5 year period. 1st year sales revenue of just over £ 100K developed to c.£ 900K. Target was £ 840K. Team achievement with personal input to senior accounts and team support. Revenue streams both direct and indirect with a mix of senior account management and new business development.
* Key clients include, 2 national broadcasters, one of the top UK auditing firms, Government Departments, several blue light authorities and health trusts.
* Building, leading and coaching a high performing team of BDM's and a Support Executive to develop the market, ensuring all members and the team achieve targets and KPI's.
* Autonomously initiating and closing high profile customer sales elevating product, company and brand recognition. Negotiating up to C level.
* Developing new and existing market strategies via market analysis and research. Contributing to product awareness and recognition of the company as an industry leader. Following up customer enquiries with aim of converting enquiry to a sale via direct presentation and sales activities. Public * Reporting to and contributing to Senior Team activities. Middle Management Team member, contributing to specific company wide projects.
* Growth and management of direct sales and reseller network, UK and ROW. Perpetual and SaaS products, desktop and web based.
* Contribute to and lead product innovation and design. Product development through internal, end user, distributor and market influencer engagement. New product bolt-on product delivered and in market instigated and led by myself.
* Developing digital marketing schemes and utilising social media tools. Spearheading specific marketing campaign leading to a 13% rise in end customer enquiries and sales.
Workplace Sales Manager
2010 -
2018
BDM
2008 -
2010
Workplace sales manager
2007 -
2008
(B2B and B2C). * 2007-2008 - Sales Support Executive Education/Workplace.
2007 -
2020
* Working closely with organisational stakeholders (sales, marketing, operations, finance, technical support etc.) to identify, source & close new opportunities.
-------
* Managing new business pipeline reporting.
* Growing the sales and profitability in line with annual and strategic targets.
* Building and maintaining an engaged and positive relationship with customers, partners and key people in the industry.
* Articulate market dynamics, trends, size, segmentation, customer needs, applicable and emerging areas of focus for the business.
* Participate in key conference and trade show opportunities to develop new business, grow industry presence and maintain alignment with existing partners.
* Identifying and developing additional products and services that add value to our offering.
* Ensuring the clean and efficient hand-over of projects from business development to Project Management and operational delivery.
car sales Executive/Fleet Sales Support Executive
2001 -
2007
* Initial vehicle sales from approx. 150 units per year to approx. 450 units per year.
-------
* Customer prospecting via telephone, mailshots and local media advertisements.
* Project management from handling initial enquiries, closing sales, to managing long term customer relationships.
* Completing relevant administration to ensure timely delivery to customers.
* Product display and demonstration including delivery handover.
* Producing sales and activity reports to management
Merchandiser
2000 -
2001
(PT) Business Development (Degree)/Merchandiser/Mechanic. Armstrong Bike Dock.
-------
* As part of my degree I researched the cycle industry in terms of retailing and purchasing, via this I identified opportunities and threats to Bike Dock and reported on courses of action to further develop the business.
* Building shop front product displays and merchandising stock.
* Building of, maintenance of and repair of specialist and general purpose bikes.
Sales Associate
1996 -
1999
(PT) Sales Associate. -------
* Demonstrating and selling musical instruments specialising in drums and percussion.
* Building shop product displays, merchandising stock, store and credit control.
-
2017
Education Title:
professional
Major:
Leadership and people management course
1997
-
2000
Name of Institution:
University of Ulster
Education Title:
HND
Major:
Business and Management, Marketing, management, economics, law
Description:
HND Business and Management (Merit)
Marketing, management strategy, retail marketing, economics, law, personnel
1990
-
1997
Education Title:
GNVQ
Major:
Tourism
Description:
7 x GSCEs 2 x Bs, 5 x Cs
2005
-
2006
Name of Institution:
Chartered Institute
Education Title:
vocational
Major:
Marketing
2019
-
2020
Name of Institution:
Fitzwilliam Institute
Education Title:
Diploma
Major:
new product development, management
Description:
Diploma in new product development project management (Distinction)
A distance learning vocational qualification covering all aspects of project management with a focus on new product development. Topics covered include; the PM process, the PM team, Scoping, Budgeting, Risk management and Quality.
2000
-
2001
Name of Institution:
University of Wolverhampton
Education Title:
Bachelor of Arts
Description:
A vocational driven degree focusing on; Strategic management, Enterprise and skills, International marketing, Strategic marketing, International management, Enterprise strategy in practice
HOBBIES AND INTERESTS I am enthusiastic and active in everything I undertake, ranging from, mountain biking, hiking and outdoor survival to musical interests including performing drums and percussion in public venues, weddings as well as being a regular active member of a church music group.
Personality Assessment data not available!
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SUMMARY
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I have over 20 years experience in business and market development, with a passion to put the best products and services into the hands of those who will benefit from it while delivering best results to the company. I am committed to ensuring that my customers receive the highest quality service, products and support. Consistently achieving and exceeding sales targets I have been able to build a team and nurture a team of colleagues to do the same, becoming high performers, regularly achieving sales targets and KPIs. As my role and the organisation have grown, I have risen to and embraced the changes and challenges that these have brought and am confident that the team I lead carries these values. |
THIRD LEVEL
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2019 - 2020
2017
2005 – 2006
2000 - 2001 | Fitzwilliam Institute - Diploma in new product development project management (Distinction) A distance learning vocational qualification covering all aspects of project management with a focus on new product development. Topics covered include; the PM process, the PM team, Scoping, Budgeting, Risk management and Quality.
Leadership and people management course - Aspire L&D
Chartered Institute of Marketing - (Merit)
University of Wolverhampton – BA Hons Business Enterprise (2:1) A vocational driven degree focusing on; Strategic management, Enterprise and skills, International marketing, Strategic marketing, International management, Enterprise strategy in practice |
1997 – 2000 | University of Ulster - HND Business and Management (Merit) Marketing, management strategy, retail marketing, economics, law, personnel |
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1990 -1997 | GNVQ Leisure and Tourism 7 x GSCEs | Distinction 2 x Bs, 5 x Cs |
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I am enthusiastic and active in everything I undertake, ranging from, mountain biking, hiking and outdoor survival to musical interests including performing drums and percussion in public venues, weddings as well as being a regular active member of a church music group. |
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2020 - Present
2007 – 2020 | Business Development Manager. Synergy Learning Responsible the acquisition of new business by providing assistance in the evaluation and proposal process, customer visits and negotiations to secure short and long-term customer business goals of LMS and supporting products and services.
● Working closely with organisational stakeholders (sales, marketing, operations, finance, technical support etc.) to identify, source & close new opportunities. ● Managing new business pipeline reporting. ● Growing the sales and profitability in line with annual and strategic targets. ● Building and maintaining an engaged and positive relationship with customers, partners and key people in the industry. ● Articulate market dynamics, trends, size, segmentation, customer needs, applicable and emerging areas of focus for the business. ● Participate in key conference and trade show opportunities to develop new business, grow industry presence and maintain alignment with existing partners. ● Identifying and developing additional products and services that add value to our offering. ● Ensuring the clean and efficient hand-over of projects from business development to Project Management and operational delivery.
Workplace sales manager (B2B and B2C). Texthelp Ltd. ● 2007-2008 – Sales Support Executive Education/Workplace. ● 2008-2010 – BDM Workplace. Texthelp Middle Manager. ● 2010-2018 – Workplace Sales Manager (UK/Ireland). Texthelp Middle Manager. ● 2018-2019 - Workplace Product Manager. ● Key clients include, 2 national broadcasters, one of the top UK auditing firms, Government Departments, several blue light authorities and health trusts. |
2001 –2007 | New car sales Executive/Fleet Sales Support Executive. Donnelly Group. ● Initial vehicle sales from approx. 150 units per year to approx. 450 units per year. ● Customer prospecting via telephone, mailshots and local media advertisements. ● Project management from handling initial enquiries, closing sales, to managing long term customer relationships. ● Completing relevant administration to ensure timely delivery to customers. ● Product display and demonstration including delivery handover. ● Producing sales and activity reports to management |
2000 –2001 (PT) | Business Development (Degree)/Merchandiser/Mechanic. Armstrong Bike Dock. o As part of my degree I researched the cycle industry in terms of retailing and purchasing, via this I identified opportunities and threats to Bike Dock and reported on courses of action to further develop the business. o Building shop front product displays and merchandising stock. o Building of, maintenance of and repair of specialist and general purpose bikes. |
1996 –1999 (PT) | Sales Associate. Matchetts Music. o Demonstrating and selling musical instruments specialising in drums and percussion. o Building shop product displays, merchandising stock, store and credit control. |