Public Sector Account Manager - London Boroughs CV

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Key Account Manager

Committed, growth focused professional with extensive experience directing all aspects of account management, sales, business development, marketing, and customer support in highly competitive markets. Proactive and strategic with excellent networking skills. Meticulous and driven with a friendly, professional manner. Confident in defining business mission and integrating resource strengths to deliver impeccable performances. Skilled in delivering high quality customer service and strengthening relationships with clients.

— Areas of Expertise —

Account Development & Growth | New Business Development | Strategic Planning & Implementation

Sales Management | Client Relationship Management

Consultative Selling | Sales & Marketing Initiatives | Client Satisfaction & Retention | Direct & Indirect Engagement

Professional Experience

Konica Minolta Business Solutions UK Ltd                                  London

Public Sector Account Manager – London Boroughs                  01/2019-present

Brought onboard to manage and promote Konica Minolta in the Public Sector arena in London Boroughs and generate significant revenue by leveraging a solution-selling approach and implementing new business development strategies. Working closely with government frameworks such as CCS, CPC, NEPA, CBC, and KCS. Develop and implement a successful partner engagement strategy to maintain strategic relationship with potential clients. Anticipate key account changes and improvements, as well as manage communications between key clients and internal teams. Collaborate with sales & bid teams to maximise profit by up-selling or cross-selling.

Key Accomplishments:

                Royal Borough of Kensington & Chelsea – designed and implemented new reprographics/print production suite with software solutions and new MFD fleet (170 devices). Contract value over four years in excess of £1M.

                Girls Day School Trust – new print rooms across all Trust schools with new MFD fleets and Follow-Me Solutions. Contract value over three years in excess of £400k.

                South East Coast Ambulance Service – 120 MFDs with Follow Me Solution. Contract value £250k.

                London Borough of Barking and Dagenham Scanning Solution

                London Borough of Waltham Forest – account development and growth

                Various Secondary School wins along with retention and growth of existing accounts leading to achieving 274% of annual target

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Ricoh UK                                        Staines, Surrey

Government Account Manager                             9/2013 – 01/2019

Brought onboard to manage Surrey and part of Sussex within the Government sales team. The territory had been neglected and was losing significant business. Re-established good relationships with larger accounts – Frimley Park NHS Trust, University of Surrey for example. Ensured continuity as Ricoh customers and extended the approach to other existing accounts securing and maintaining those customers.

Key Accomplishments:

                Increase business at Frimley Park Hospital from 70 devices to over 400 including print management system. Contract value over four years £1.8M

                New business win – University of Chichester – 110 MFDs, two print rooms and Follow Me and Web to Print Solutions. Contract value over three years £1M

                New Business win - Chichester College – new print room and 90 devices with Follow Me Print Solution. Contract value over four years £650k

                Smaller new business gained – Mole Valley, Runnymede and Waverley Councils, Woking College, Collingwood College

                Increased software and other lines of business including outsourcing and IT Services resulting in being over target every year

Canotec Ltd                                                                                                                                                                                                London

Corporate Account/MPS Manager                                                                                                                                5/2011 – 08/2013

From a standing start I was employed into the London operation with a new business focus. Within six months I had secured two of the biggest accounts to come out of the London office – Pinewood Studio Group and Trowers & Hamlin,

These large successes achieved a 40% increase in service revenue for the London operation and as a direct result of the Trowers & Hamlin win, several promising channels were opened into the legal sector vertical market.

I worked closely with the Canon                Reseller Team throughout this time.

Danwood Ltd                                                                                                                                                                                 2006 - 2008

Corporate Account Manager

Joined a new Corporate Sales Team with the specific responsibility for larger “crisis” accounts which were unhappy and Danwood were in danger of losing.

I successfully achieved over 100% of target every year I was there, finishing on 152% in my final year.

Education

Kirkcudbright Academy – 8 ‘O’ Levels, 5 Scottish Highers (A levels) and Certificate of Sixth Year Studies

Aberdeen University - Geography

Technical Proficiency

Microsoft Office, CRM systems, Goldmine CRM, Falcon CRM, Siebel CRM, Cyber Security Training, Managed IT Services.