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XXXXX XXXXX CURRICULUM VITAE
EMAIL: XXXXX | TELEPHONE: XXXXX | www.linkedin.com/in/XXXXXXXXXX
Full Name: XXXXX Alexander XXXXX
Location: 54 Manhattan House, 401 Witan Gate, Milton Keynes, MK9 2BQ - N.B: Looking to relocate to London
PROFILE
I am an extremely determined and enthusiastic Consultant who thrives in fast paced environments where quickly developing and maintaining strong relationships with customers and clientele is paramount. I am truly versatile and have extensive experience at the forefront of teams but equally in a self-motivating/independent discipline.
I am young and dynamic with an unrivalled aptitude to succeed and a belief that I am capable of making a significant impact in any role I undertake. My noticeable enthusiasm to over-achieve has proven inspirational to those around me and has evidently allowed me to exceed customer expectations at the highest level.
My ability to think on my feet is strategically balanced by logic. In turn, this complements my strong communication and interpersonal skills, which I use to induce trust and reassurance in an empathetic manner for a mutually beneficial and profitable outcome. I intend on meeting my personal expectations and targets while exceeding my employers and believe my attitude, confidence and drive to succeed greatly outweighs that of my competitors.
Ultimately, I believe that I will prove to be dependable and skilled in all aspects of your requirements and I am certain that we could both benefit from my employment.
SKILLS SNAPSHOT
Excellent Account Management qualities
Extensive experience headhunting for a variety of roles including Technical, Solutions and Enterprise Architecture, CxO and other technology focused positions
Ability to grasp complex and senior level roles incredibly quickly, especially those involving technical skills that others fail to comprehend
I am the 2nd most connected person in the UK on LinkedIn and top 25 worldwide, giving me access to an unrivalled collation of contacts across the globe
Guru level knowledge of headhunting using Social Networking sites, Search engines and other Web 2.0 methods
EMPLOYMENT HISTORY
PROVIDE ACCOUNT DELIVERY/HEADHUNTER JUN 06 – PRESENT
Overview
My role at Provide has constantly evolved throughout my employment. My role predominantly involves continuously developing existing clients through exceptional customer service and relationship building. I am responsible for growing trusted relationships by thoroughly understanding and listening to my clients needs and then quickly reacting to deliver highly technical and C-level candidates to ensure continued growth of the organisation in a friendly but highly professional manner.
Amongst many clients, success has been notably achieved with the following organisations:
Research In Motion (RIM) – Creator and manufacturer of the BlackBerry devices and services
Building solid relationships with HR and Hiring Managers up to VP and Director level, reacting quickly to requests and delivering within timescales
Became the #1 most trusted supplier of talent for RIM across the USA, Canada, UK, Singapore, France and Germany and other regions due to our reputation
As a result of exceptional service and delivery, we were asked to built a new Professional Services division within EMEA of 200 people due to our understanding of technical requirements and our status as a supplier
IBM
Established as a supplier due to our reputation for outstanding customer focus and delivery to work on highly technical requirements which other suppliers have failed to understand and deliver on
Established and built upon strong relationships with Senior Executive Partners and HR team, ensuring SLA’s and exquisite service are consistently met
My daily responsibilities include:
Continuously servicing, influencing and building on existing relationships to ensure sole or tier 1 supplier status through professionalism and market knowledge
Meeting with clients (HR Director, CTO, CEO etc) to fully understand growth plans/requirements and how I can contribute to them (often including presenting)
Involved in conducting internal meetings with delivery team to ensure standards and KPI’s are met
Confidently networking through organisations to build stronger relationships with Managers at all levels, often involving discussing and presenting my technological reach and understanding in layman’s terms.
Delivering impossible to find candidates against requirements to ensure global growth, which would otherwise not be achieved and could result in substantial revenue loss
Approaching prospects promoting my unique services, separating myself from competitors
Some other achievements include:
Achieving 300% of target over six months whilst working closely with a Principal Recruitment Director
Received significant recognition for achieving 200% of my target in a single calendar month in 2008
A number of testimonial references can be found at the bottom of the my LinkedIn profile from candidates and clients
Excellent references are available upon request
INSURANCE FUNDING SOLUTIONS (A SUBSIDIARY OF ABBEY BANK) CLIENT LIAISON CONSULTANT MAY 05 – MAY 06
Overview
IFS acted as a funding bank on behalf of organisations offering ‘no win, no fee’ litigation channelled through companies like The Accident Group. Disbursements were drawn on claimant’s accounts to support lawsuits by the acting Solicitor, which was then paid back after damages were awarded. For a number of reasons, ‘no win, no fee’ claims began to dissolve and many claims were not settled. As a result, a large number of law firms were held liable for the loans taken out in order to fund such claims, although chance of recovery was slim. Abbey had given the order to collect as much debt as possible as they brought the subsidiary to a close.
After initially being drafted in, I was quickly promoted to my position working directly with the CEO and the in-house legal team to recover all outstanding monies. The promotion came after demonstrating excellent communication and negotiation skills along with the ability to handle customers and clients at multiple levels. This was an opportunity that only I received. Some of my responsibilities included:
Dealing with complex and highly sensitive situations that could result in the loss or gain of extraordinary amounts of money, it was imperative that I fully understood the parameters and unique legal issues around each situation. Being able to draw on that knowledge to reach a mutually beneficial agreement was both challenging and highly rewarding.
Negotiating with Senior Directors/Managers of Solicitor firms for monies ranging from £1,000 to £1M+
Truly thinking on my feet, reacting quickly and efficiently to recover such monies
Some of my achievements include:
Quick promotion to a high level within the company, despite being six years younger than any other member of staff due to my exceptional communication, strong customer handling skills and my ability to quickly understand complex and detailed issues
Only one out of two people to receive an ‘over-achievers award’ in the entire business
Often recovering in excess of £200,000 per month out of debt that had already been written off
Received training in sales and negotiation from in house courses and from the CEO
I moved on from this role after one year as the company was shutting down and I was approached by Provide.
Excellent references are available upon request
BARCLAYCARD DISPUTES CONSULTANT AUG 03 – JAN 05
Overview
My role at Barclaycard was focused on resolving disputes with merchants where payments were not recognised by the cardholder. This role required excellent attention to detail and impeccable service to ensure customer and merchant came to mutually beneficial agreement. Some of my responsibilities included:
Investigating and resolving disputes within strict time limits
Communicating with relevant merchants to obtain evidence and proof of purchase
Executing over 100 queries per day with precision for amounts ranging from £1 to 100,000 with full responsibility for monies saved and lost
BUSINESS DEVELOPMENT TRAINING
Along with ongoing, in house training covering customer service, sales and recruitment techniques, I attended a three day, intensive training course from the industry guru, Mike Walmsley. This involved weeks of studying and preparation, followed by the course and several exams. At the time, I received additional recognition for attaining the highest score recorded in the trainings history.
EDUCATION
DUSTON UPPER SCHOOL SEP 00 – JUN 03
Overview
8 GCSE’s including Mathematics, English (Language and Literature) and Science
OTHER
I am a very mature in both personality and appearance. It’s evident I have been entrusted with roles that are normally entertained by candidates with substantially more experience (in years). Given the opportunity, I would like to show how my ability has been accelerated to the highest level.
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